Volvic
01-02-2006, 18:09
Hey guys, just found this site and at a very appropriate time aswell.
I hope someone can help.
What, specifically, is your issue?
Constantly getting disconnected and seeing my modem rebooting itself. Can happen between 2 and 50+ times a day and its most annoying when I happen to be listening to the radio online. Whenever I phone up NTL I am constantly told that it's my fault and I should delete any spyware, even though I am 100% positive I don't have any on my PC (ad-aware/spybot etc). There is no spyware, P2P or anything else on my computer.
a) Is there a specific time that this issue is most prevalent?
Not really. All day, everyday.
b) How long has this issue been going on? (days, weeks, months etc)
Believe it or not, it has been happening on and off for about 3 years. One month it'll be fine, the next month it'll be absolutely shocking.
2) Do you have cable TV? If so, is there any reception degradation?
No.
3) Have you contacted customer support about this problem? If so, what did they say?
As stated above. Continually try to blame spyware. About a year ago I had a to suffer an overloaded ubr and ntl finally admitted that after 6 months and loads've different techies over the phone.
4) What troubleshooting steps have you taken to resolve this problem? (aka: if you haven't tried to help yourself, why should *we* help you?)
Well, I am constantly rebooting my modem and I'm fed up phoning NTL.
I really don't see how I can help myself and to a certain extent, why should I? I pay nearly £40 a month for something that disconnects more times than my 6 year old 56k modem.
5 Who you are and what you have
a) Where in the country are you?
A town called Johnstone in Scotland. Possibly the Renfrew ubr, if that helps.
b) What is your operating system?
Windows XP SP2
c) What is your home network setup? Provide details.
Using a router to connect 2 PCs. Problem existed before I bought the router and I have also disconnected the router recently and the same problems still persist.
d) If you have more than one computer, is the problem occuring on all other machines?
Yes, of course. Not only am I very ****ed off, but having your younger brothers moan at you because their 'internet is off' is very annoying aswell :D
e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting?
I have used Norton and Windows firewall (currently using windows fw) and the same problems were there, even if they were uninstalled or turned off. I just can't see a firewall causing my modem to turn off constantly?
f) Please supply a traceroute from you to www.bbc.co.uk (http://www.bbc.co.uk/) in text format
Tracing route to www.bbc.net.uk (http://www.bbc.net.uk) [212.58.224.85]
over a maximum of 30 hops:
1 7 ms 7 ms 7 ms 10.190.23.254
2 7 ms 7 ms 7 ms renf-t2cam1-b-v123.inet.ntl.com [80.4.64.241]
3 14 ms 7 ms 7 ms renf-t2core-b-ge-wan61.inet.ntl.com [62.254.191.185]
4 8 ms 17 ms 8 ms ren-bb-b-so-200-0.inet.ntl.com [62.253.184.85]
5 8 ms 8 ms 8 ms ren-bb-a-ae0-0.inet.ntl.com [62.253.185.185]
6 19 ms 20 ms 38 ms bre-bb-b-so-200-0.inet.ntl.com [62.253.185.166]
7 18 ms 19 ms 21 ms bre-bb-a-ae0-0.inet.ntl.com [213.105.172.86]
8 24 ms 23 ms 23 ms gfd-bb-b-so-700-0.inet.ntl.com [213.105.172.150]
9 25 ms 21 ms 21 ms redb-ic-1-as0-0.inet.ntl.com [213.105.174.138]
10 21 ms 22 ms 42 ms 212.58.238.189
11 22 ms 40 ms 21 ms 212.58.238.149
12 21 ms 20 ms 19 ms www40.thdo.bbc.co.uk [212.58.224.85]
Trace complete.
6) Further Info: If you're posting about:
a) Connectivity issues: Please post a
line test (http://www.broadbandreports.com/linequality)
http://www.dslreports.com/quality/nil/1974921
This page says it takes around 20 minutes to complete but as my connections keeps going down I don't think I am able to complete it. This is as far as I'm able to get after trying for more than two hours.
http://www.dslreports.com/quality/nil/1974940
This time I used my proxy ip that was detected at whatismyip.com and these are the results that I was given.
Not a clue which one you need, so heres both :angel:
b) Speed issues: Please post at least one speed test which tests speed in both directions.
Download and upload speeds have been fine.
c) For latency issues please post traceroutes and pings to some major sites in the UK. www.bbc.co.uk (http://www.bbc.co.uk/), www.nildram.net (http://www.nildram.net/), etc
I used to play games online and latency was always a problem when I had my over subbed ubr. I never play online these days so and I don't think my latency is a problem. Unless you think otherwise and it could be related to my constant disconnections?
I hope this is enough information to try get this problem resolved once and for all. I really do think this could be the last step before moving to DSL and the only reason I haven't already done so is because I love the 10mb connection. I also hope I haven't came across as a **** but connection keeps dropping when writing this out.
If there is any other information you guys need I'll be more than happy to give you it.
Thanks very much.
I hope someone can help.
What, specifically, is your issue?
Constantly getting disconnected and seeing my modem rebooting itself. Can happen between 2 and 50+ times a day and its most annoying when I happen to be listening to the radio online. Whenever I phone up NTL I am constantly told that it's my fault and I should delete any spyware, even though I am 100% positive I don't have any on my PC (ad-aware/spybot etc). There is no spyware, P2P or anything else on my computer.
a) Is there a specific time that this issue is most prevalent?
Not really. All day, everyday.
b) How long has this issue been going on? (days, weeks, months etc)
Believe it or not, it has been happening on and off for about 3 years. One month it'll be fine, the next month it'll be absolutely shocking.
2) Do you have cable TV? If so, is there any reception degradation?
No.
3) Have you contacted customer support about this problem? If so, what did they say?
As stated above. Continually try to blame spyware. About a year ago I had a to suffer an overloaded ubr and ntl finally admitted that after 6 months and loads've different techies over the phone.
4) What troubleshooting steps have you taken to resolve this problem? (aka: if you haven't tried to help yourself, why should *we* help you?)
Well, I am constantly rebooting my modem and I'm fed up phoning NTL.
I really don't see how I can help myself and to a certain extent, why should I? I pay nearly £40 a month for something that disconnects more times than my 6 year old 56k modem.
5 Who you are and what you have
a) Where in the country are you?
A town called Johnstone in Scotland. Possibly the Renfrew ubr, if that helps.
b) What is your operating system?
Windows XP SP2
c) What is your home network setup? Provide details.
Using a router to connect 2 PCs. Problem existed before I bought the router and I have also disconnected the router recently and the same problems still persist.
d) If you have more than one computer, is the problem occuring on all other machines?
Yes, of course. Not only am I very ****ed off, but having your younger brothers moan at you because their 'internet is off' is very annoying aswell :D
e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting?
I have used Norton and Windows firewall (currently using windows fw) and the same problems were there, even if they were uninstalled or turned off. I just can't see a firewall causing my modem to turn off constantly?
f) Please supply a traceroute from you to www.bbc.co.uk (http://www.bbc.co.uk/) in text format
Tracing route to www.bbc.net.uk (http://www.bbc.net.uk) [212.58.224.85]
over a maximum of 30 hops:
1 7 ms 7 ms 7 ms 10.190.23.254
2 7 ms 7 ms 7 ms renf-t2cam1-b-v123.inet.ntl.com [80.4.64.241]
3 14 ms 7 ms 7 ms renf-t2core-b-ge-wan61.inet.ntl.com [62.254.191.185]
4 8 ms 17 ms 8 ms ren-bb-b-so-200-0.inet.ntl.com [62.253.184.85]
5 8 ms 8 ms 8 ms ren-bb-a-ae0-0.inet.ntl.com [62.253.185.185]
6 19 ms 20 ms 38 ms bre-bb-b-so-200-0.inet.ntl.com [62.253.185.166]
7 18 ms 19 ms 21 ms bre-bb-a-ae0-0.inet.ntl.com [213.105.172.86]
8 24 ms 23 ms 23 ms gfd-bb-b-so-700-0.inet.ntl.com [213.105.172.150]
9 25 ms 21 ms 21 ms redb-ic-1-as0-0.inet.ntl.com [213.105.174.138]
10 21 ms 22 ms 42 ms 212.58.238.189
11 22 ms 40 ms 21 ms 212.58.238.149
12 21 ms 20 ms 19 ms www40.thdo.bbc.co.uk [212.58.224.85]
Trace complete.
6) Further Info: If you're posting about:
a) Connectivity issues: Please post a
line test (http://www.broadbandreports.com/linequality)
http://www.dslreports.com/quality/nil/1974921
This page says it takes around 20 minutes to complete but as my connections keeps going down I don't think I am able to complete it. This is as far as I'm able to get after trying for more than two hours.
http://www.dslreports.com/quality/nil/1974940
This time I used my proxy ip that was detected at whatismyip.com and these are the results that I was given.
Not a clue which one you need, so heres both :angel:
b) Speed issues: Please post at least one speed test which tests speed in both directions.
Download and upload speeds have been fine.
c) For latency issues please post traceroutes and pings to some major sites in the UK. www.bbc.co.uk (http://www.bbc.co.uk/), www.nildram.net (http://www.nildram.net/), etc
I used to play games online and latency was always a problem when I had my over subbed ubr. I never play online these days so and I don't think my latency is a problem. Unless you think otherwise and it could be related to my constant disconnections?
I hope this is enough information to try get this problem resolved once and for all. I really do think this could be the last step before moving to DSL and the only reason I haven't already done so is because I love the 10mb connection. I also hope I haven't came across as a **** but connection keeps dropping when writing this out.
If there is any other information you guys need I'll be more than happy to give you it.
Thanks very much.