ntl : 250 hangs

[rickyg01]

i have a ntl :250 and it keeps loseing the connection at least every 30mins. have been on phone to ntl and they saying my firewall when i dont have 1 up. any ideas wil be helpfull:)

[deadite66]

most front line staff are just card readers, try phoning again you might get someone with a brain this time.

[rickyg01]

phoned agen and they sayin the usual stuff, reset it all make sure its all pluged in bla bla like we are dumb lol. asked to speak to manager and they put it down, how great.:mad:

[maverick]

i have a ntl :250 and it keeps loseing the connection at least every 30mins. have been on phone to ntl and they saying my firewall when i dont have 1 up. any ideas wil be helpfull:)

Is your ip address changing after loosing the connection?

[atomicslug]

Aye, i've been having EXACTLY the same problems since around 1am on Monday morning. Basically, my speed is fine (very fast at the advertised speed) BUT my modem keeps dropping from a timeframe of every few minutes to hours. This is EXTREMELY irritating especially when playing online games such as WoW. All the lights will go out bar the power light and the SYNC light flashes.


I'm glad i'm not the only one.

Also, unlike alot of people i have the ntl: 250 modem and yet is sitll suffer from these problems. Anyone else with the same model of modem who is suffering the same problems?

[rickyg01]

Is your ip address changing after loosing the connection?

yeah i keep having to reboot and unplug and do the ipconfig /release & renew at least 8 times a day1

[maverick]

yeah i keep having to reboot and unplug and do the ipconfig /release & renew at least 8 times a day1

If your ip address is changing check the following.

If your using a router,disconnect it and connect modem to pc direct and see if the problem stops.

If your connecting direct to pc already then it could be a firewall denying dhcp requests from the server.

A call to tech support can confirm this tho.

[Nedkelly]

Ricyg01 Put in 192.168.100.1 and can you post the results .We need to know upstream power level downstream power level and the snr .this will let us see if there is a problem with the modem or signal hope this helps:tu:

[JamShady]

I'm having this problem too, just posted in the 10Mb is crap thread
I'm having a problem on the 10Mb service. My speed is fine - irish speed test says I'm getting 9.55Mb down, 530kbps upstream :)

The problem is the stability, it just keeps knocking out. Playing PGR3 tonight it dropped out during my first race, and then again when I managed to get back into the lobby. Even whilst writing this post I notice it dropped again :mad:

I spoke to ntl about an hour ago, according to them my cable line is over-utilised so they'll escalate the problem to the faults department. Apparently it'll be fixed in the next couple of days, but who knows.

Meanwhile, my new cable morning from yesterday morning appears to have registered quite a few faults:

First Time: Time Not Established
Last Time: Time Not Established
Counts: 1
Level: Critical (3)
ID: 68000300
Text: DHCP WARNING - Non-critical field invalid in response

First Time: Wed Jan 25 20:48:35 2006
Last Time: Wed Jan 25 20:48:35 2006
Counts: 1
Level: Critical (3)
ID: 82000500
Text: Maintenance Ranging - No Response received


First Time: Time Not Established
Last Time: Time Not Established
Counts: 1
Level: Critical (3)
ID: 68000300
Text: DHCP WARNING - Non-critical field invalid in response
(Not sure why this is listed twice)

First Time: Time Not Established
Last Time: Time Not Established
Counts: 2
Level: Critical (3)
ID: 82000200
Text: No Ranging Response received - T3 time-out
Upsteam
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 36784000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 42.0 dBmV
Upstream Mini-Slot Size : 2

Downstream
Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 3.5 dBmV
Downstream SNR : 37.7 dB