some advice please

[sharpygreen]

hi currently getting very bad conection issue and when it does work very poor speed

have rung support 6 times now and india support is useless as gone from being my pc to being told to reinstall windows to being my router .
i have tried to explain to them since 1st of jan the connection has been all over the place up and down like a yoyo

i have read the forum and understand some of you can tell from the modem settings what the problem is can someone please tell me if you can see anything wrong


Cable Modem Configuration
Type : Ambit ETH/USB Combo Cable Modem Cable modem : Ambit Cable Modem MAC address : ?????????????????? IP address : ????????????? Downstream Receive Power Level : -2.85 dBmv Downstream SNR : 32.93 dB Upstream Transmit Power Level : 47.00 dBmv

[Prof-x]

Your modem settings what you posted appear to be within the normal range of operation.

It just sounds like another congestion problem where you live; its quite common for some areas at the moment and im in one of those areas. Its common to check for spyware and viruses and NTL CS always tell their customers this but unlikely to cause bad speeds, same deal with the router.

You could try opening DOS (cmd prompt) and doing a tracert e.g. tracert www.bbc.co.uk and post the output back here.

[sharpygreen]

thanks for the speedy reply tried the tracert and just times out all the time

web pages are taking 10 mins to load and download speeds are about 4 k
here is the result

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.



C:\Documents and Settings\dave>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.224.81]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 12 ms 11 ms 15 ms www30.thdo.bbc.co.uk [212.58.224.81]

Trace complete.

C:\Documents and Settings\dave>

[sharpygreen]

update had engineers around today checked modem and line all is ok

well it was till 4.30 then my speed dropped again and from the speed test im now getting 0.3 mbps

engineers said its a bandwith problem to many people pulling to much since 10 meg went live

ALL THEY CAN SUJEST IS I KEEP ON RINGING SUPPORT lol

so im expected to pay 37.99 a month for a product they cant deliver
had 3 weeks of this up and down service cant take much more
anybody else getting this is the northampton area
think im going to look at adsl
can anyone sugest a good adsl

[KevAmiga]

@ Sharpygreen.

Dude, do you have your router connected at present?

[sharpygreen]

no m8 router been unplugged since my 1st call to support india

was working fine earlier when the engineers where here but then at 4.30 went to pot again

[KevAmiga]

Ok so now you have the modem > PC direct.. Ethernet connection or USB ?

[sharpygreen]

thanks for speedy replys m8

yes the modem is connected eithernet my on board nic is full 100 mbs

have run adaware and full virus scan all comes back clean i am running pc cilling antivirus xp firewall is off around 2 pm i was getting 9.5 mbps

but come 4.30 0.3

[KevAmiga]

Right OK... is the speed still bad if you boot up in safe mode with networking?

(if this kills your PC cos its riddled with virus, dont blame me!)

[sharpygreen]

if anything it seems worse in safemode

speed test reports 0.2mbps

onlything i have noticed the ds light on the modem flashes about once a sec even with the pc off when its not doing this i seem to get full speed

[KevAmiga]

Thats OK, dont worry about the D/S light.

PM me your MAC address from the bottom of the modem dude.

[sharpygreen]

cheers kev pm sent

[KevAmiga]

Checked your modem > Looks OK from here?

Was offline tho,,, have you just rebooted it?

[sharpygreen]

no never touched it did notice the xp firewall was on turned off now but no increase in speed

[KevAmiga]

firewall prolly isnt going to do anything.

I just checked that modem. 100% loss. Oddness.

Double check that MAC address. Re-PM me it and also your postcode mate.

[sharpygreen]

Fri, 13 Jan 2006 19:02:00 GMT

1st 512K took 26156 ms = 19.6 KB/sec, approx 149 Kbps, 0.1 Mbps
2nd 512K took 45969 ms = 11.1 KB/sec, approx 84 Kbps, 0.1 Mbps
3rd 512K took 23000 ms = 22.3 KB/sec, approx 169 Kbps, 0.2 Mbps
4th 512K took 11625 ms = 44 KB/sec, approx 334 Kbps, 0.3 Mbps

Overall Average Speed = approx 184 Kbps, 0.18 Mbps

latest speed test kev pm sent

[KevAmiga]

Ok i replied to you... somethings not right mate.

As i said in my PM. Packets going left right and centre mate.

[sharpygreen]

latest update

went to cancel today and offerd me a 3 month credit speeds are still really poo and up and down like a yoyo but i will take the 3 months free and fingers crossed they can fix it

[KevAmiga]

Dude - As i said in my PM

Try 2mb. Could be the network isnt stable @ 10mbps in your area yet?

Id rather a constant 2mb than a yoyoing 10mb.

[Prof-x]

theoretically if your experiencing a poor service on 10Mbit you'll get the same on 1 / 2Mbit.

I was on 1Mbit and the service was terrible in stafford. Constant packet loss, dodgy throughput and bad download speeds. Its all down to congestion now we have faster upload speeds and download speed may also affect it sometimes.

However i've also put in my 1months cancellation notice.

GL!

[sicknote]

i cannot believe what a damm cockup ntl have made of this upgrade was on the 3mg line and no probs then upgraded to 10mg and gettin only 50k d/l speed so i have now dropped it to 2mg line and still got probs so i like the rest will be shortly telling them where to shove there cable modem/tv/phone i`ve never seen such a shambles they really must of tested BW on this rollout....hahahaha my Axx

[sharpygreen]

update

engineer out today changed my modem for one of the little dinky 250's


Wed, 18 Jan 2006 15:36:13 GMT

1st 512K took 469 ms = 1091.7 KB/sec, approx 8297 Kbps, 8.1 Mbps
2nd 512K took 610 ms = 839.3 KB/sec, approx 6379 Kbps, 6.2 Mbps
3rd 512K took 547 ms = 936 KB/sec, approx 7114 Kbps, 6.9 Mbps
4th 512K took 485 ms = 1055.7 KB/sec, approx 8023 Kbps, 7.8 Mbps

Overall Average Speed = approx 7453 Kbps, 7.25 Mbps

am a happy bunny now still not reaching its full 10 meg but thats to be expected
if it stays at this i will be happy fingers crossed its fixed now
engineer did say the 120's are struggling on the 10 meg so anyone getting probs ask for the modem to be changed
:Yikes:

[KevAmiga]

theoretically if your experiencing a poor service on 10Mbit you'll get the same on 1 / 2Mbit.

Not quite.... if the config file in the area for 10mb is screwed... 2mb should work OK. Also, if the modems firmware cannot handle 10mb, same again 2mb should be OK.