JimtheScot
20-09-2005, 17:00
On the 6/9/05 I phoned to arrange to have my service transferred from 33 Sandy Rd, flat 3 / 1, Glasgow, G11 as I was moving house.
I was given an install date of Tuesday 13/9/05 in the afternoon. After I was given that date I arranged with my work to take off that day.
I phoned NTL on Monday the 12/9/05 to confirm that they where still calling, to be informed that there was nothing whatsoever booked for me. I asked who I was speaking to as I didnâ₠¬Ã¢â€žÂ¢t get the girlâ₠¬Ã¢â€žÂ¢s name who took the original order, I was told I was speaking to Rafiq, I asked to be put through to a supervisor, I explained I was very upset as to having to take time off work, only to find out my transfer hadnâ₠¬Ã¢â€žÂ¢t been processed. He was outraged that the girl had given me as install date without confirming with †œMoves and Transfers †œdept. He apologised and arranged for me to be installed on the following Monday the 19/9/05. I asked if there where any cancels coming up in the following week, to put my name down as I was desperate for the phone and Internet back on, he said he would send an email and I might get installed before the 19/9/05.
I again arranged with my work to get time off, and duly waited, eventually I phoned NTL, to be told †œ oh sorry but your order hasnâ₠¬Ã¢â€žÂ¢t been scheduled †œ which meant again I wasnâ₠¬Ã¢â€žÂ¢t going to get my phone installed that day. I asked who I was talking to, a Darren from Moves and Transfers, who stated that there where no notes on my account, he noticed that someone had sent an email asking to be put in the queue for any cancelled orders, but nothing else. He then arranged for my next install date for the following Monday 26/9/05.
So twice NTL have given me a date for install, and twice it hasnâ₠¬Ã¢â€žÂ¢t been processed correctly.
What is going on I have now lost two days pay, which I work out at £53 per day, £106 .
Why do NTL hate me, I have been a good customer for over 5 years, and pay my bills promptly by direct debit
I was given an install date of Tuesday 13/9/05 in the afternoon. After I was given that date I arranged with my work to take off that day.
I phoned NTL on Monday the 12/9/05 to confirm that they where still calling, to be informed that there was nothing whatsoever booked for me. I asked who I was speaking to as I didnâ₠¬Ã¢â€žÂ¢t get the girlâ₠¬Ã¢â€žÂ¢s name who took the original order, I was told I was speaking to Rafiq, I asked to be put through to a supervisor, I explained I was very upset as to having to take time off work, only to find out my transfer hadnâ₠¬Ã¢â€žÂ¢t been processed. He was outraged that the girl had given me as install date without confirming with †œMoves and Transfers †œdept. He apologised and arranged for me to be installed on the following Monday the 19/9/05. I asked if there where any cancels coming up in the following week, to put my name down as I was desperate for the phone and Internet back on, he said he would send an email and I might get installed before the 19/9/05.
I again arranged with my work to get time off, and duly waited, eventually I phoned NTL, to be told †œ oh sorry but your order hasnâ₠¬Ã¢â€žÂ¢t been scheduled †œ which meant again I wasnâ₠¬Ã¢â€žÂ¢t going to get my phone installed that day. I asked who I was talking to, a Darren from Moves and Transfers, who stated that there where no notes on my account, he noticed that someone had sent an email asking to be put in the queue for any cancelled orders, but nothing else. He then arranged for my next install date for the following Monday 26/9/05.
So twice NTL have given me a date for install, and twice it hasnâ₠¬Ã¢â€žÂ¢t been processed correctly.
What is going on I have now lost two days pay, which I work out at £53 per day, £106 .
Why do NTL hate me, I have been a good customer for over 5 years, and pay my bills promptly by direct debit