My 100 meg is capped at 50 meg and now 10 meg?

[GhostMjr]

Yesterday around 12:00 I had 50mb with no issues using the old modem black and silver mobdem and d-link.

I was sent a superhub so that I cold move to 100mb.

First off my connection was stuck at around 50mb so I called 100 meg support and they remote controlled my pc and tried everything superhub settings etc but still the superhub would only download and speed test at 50mb.

Later around 5-10pm the speeds dropped to a very poor 3-6 meg.

although it was consistent at 5 meg up.

I did ping tests etc which came back fine.

Now its showing as around 8-20 meg.

The super hub has a 3db attenuator however I have tried with/without this and it makes no difference.

Any ideas?

A new hub is supposedly on they way.

Is it that or something else?

vmspeed.com:

Last Result:
Download Speed: 8195 kbps (1024.4 KB/sec transfer rate)
Upload Speed: 4717 kbps (589.6 KB/sec transfer rate)
Latency: 17 ms
04 April 2012 07:32:43

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=16ms TTL=243
Reply from 212.58.241.131: bytes=32 time=18ms TTL=243
Reply from 212.58.241.131: bytes=32 time=16ms TTL=243
Reply from 212.58.241.131: bytes=32 time=36ms TTL=243

Ping statistics for 212.58.241.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 36ms, Average = 21ms


Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

1 7 ms 6 ms 7 ms 10.158.76.1
2 13 ms 12 ms 14 ms bmly-core-1b-ae2-2472.network.virginmedia.net [8
0.1.225.201]
3 40 ms 14 ms 29 ms brnt-bb-1b-ae6-0.network.virginmedia.net [213.10
5.159.229]
4 54 ms 15 ms 13 ms brnt-bb-1a-ae0-0.network.virginmedia.net [213.10
5.174.225]
5 20 ms 15 ms 16 ms glfd-bb-1b-as1-0.network.virginmedia.net [212.43
.163.105]
6 15 ms 15 ms 21 ms glfd-tmr-1-ae5-0.network.virginmedia.net [213.10
5.159.46]
7 17 ms 17 ms 16 ms tcl5-ic-1-as0-0.network.virginmedia.net [62.253.
185.78]
8 18 ms 17 ms 25 ms 212.58.239.249
9 * * * Request timed out.
10 18 ms 16 ms 17 ms ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
11 17 ms 27 ms 17 ms 132.185.255.134
12 25 ms 18 ms 16 ms 212.58.241.131

Trace complete.

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 298750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 210 55616000 Kbits/sec 298750000 Hz 6.6 dBmV 42.3 dB Hybrid
Locked QAM256 209 55616000 Kbits/sec 290750000 Hz 6.8 dBmV 42.4 dB Hybrid
Locked QAM256 211 55616000 Kbits/sec 306750000 Hz 6.6 dBmV 42.0 dB Hybrid
Locked QAM256 212 55616000 Kbits/sec 314750000 Hz 6.1 dBmV 40.8 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 1 20480 Kbits/sec 45800000 Hz 35.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 4924
Max Traffic Rate 111000000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 4923
Max Traffic Rate 5120000 bps
Max Traffic Burst 16320 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 16320 bytes
Scheduling Type Best Effort
Current System Time:Wed Apr 04 06:16:46 2012

---------- Post added at 07:53 ---------- Previous post was at 07:33 ----------

Time Priority Description
Wed Apr 04 05:48:24 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;VER=3.0;
Tue Apr 03 20:44:48 2012 Critical (3) DHCP FAILED - Requested Info not supported.;CM-VER=3.0;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CCM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;=1.0;CM-VER=3.0;
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;M-QOS=1.0;CM-VER=3.0;
Time Not Established Warning (5) Lost MDD Timeout;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Warning (5) MDD message timeout;CM-QOS=1.0;CM-VER=3.0;

[broadbandking]

Could be a range of things - congestion, faulty hub, DOCSIS files, network fault at the cabinet. best check the next hub or ask for tech to come round so they can check it for you.

[General Maximus]

It isnt a case of your area being pants due to congestion, it is a problem specifically with your connection because the modem cant connect to the cmts. Imho your upstream power is too low. Your downstream power could do with being a bit better as well although it wouldnt cause you any issues as it is atm.

[Kymmy]

MACs removed from post #1, can I remind member not to publish modem MAC addresses on the forum

[keepitretro]

Macs of no use whatsoever without a cert!!!

[thenry]

better to be safe than sorry!

---------- Post added at 21:42 ---------- Previous post was at 21:41 ----------

www.speedtester.bt.com/

[GhostMjr]

Right so here I have finally sorted my issue out.


Bought a cat6e cable for my laptop as i thought it was a dodgy cat 5e cable from belkin just that as only laptop was getting bad speeds


No matter what i did my speeds were erratic on different pc's.


So anyway heres what cured the problem.


Turn superhub into modem only mode and connect d-link (supplied with my 50 meg service) up.


One cat 5e from superhub modem only ethernet port to d-link internet port with 4 pc's connected via cables in LAN ports 1-4.


Now receiving 100 meg and 5 meg up on all pc's.


Solid as a rock.


Looks like theres something in the superhub which wasn't working right anyway happy with it working now so as the saying goes if it ain't broke don't fix it!

Thanks for your help and sorry mod for the MAC!

[babis3g]

so from what you are saying was the cat 6e was causing the issue
be aware that you need cat6 networking cable or straight

there is an other cat 6 cross over cable which will give you half speed if you use it for modem connection and perhaps you got this type of cat 6

i am right now with cat 6 (not the e) and my speeds are fine even my pc network adapter card is only 10/100 and still hits 107 mbps
http://speedtest.net/result/1873934108.png

[Wild Oscar]

Wasn't there an issue with SuperHubs with the previous firmwares that did this sort of thing?

Perhaps you got an old one ...