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View Full Version : 30M Problems yet again WV14 - Virgin seem not to care


Lee_wolves
02-04-2012, 22:29
Over the last several months my connection as been up and down more times than a second hand yoyo.
Since Friday ive been lucky to get 1mb making Xbox and Warcraft on PC totally unplayable.
Left it off all day yesterday replugged it all in today to find its improved .. I now get 4mb its driving me nuts..
Ive posted several times on Virgin Forums and got no reply :td: , Called their support and end up somewhere exotic :td:

My coonnection is only used for basic gaming we dont generally stream we certainly dont leech and the occasional android/iphone connects so why are we always sitting on 1mb or 4mb connection when i pay for 30mb (soon to be doubled :LOL: )

Just wondered if anyone had any ideas to get something done or if anyone local to Bilston Wolverhampton was experiencing the same problems on 30mb.

Thanks in advance guys and sorry for the rant :(

---------- Post added at 22:29 ---------- Previous post was at 22:22 ----------

Added Router Levels:

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+


--------------------------------------------------------------------------------

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 74 55616000 Kbits/sec 299000000 Hz -3.8 dBmV 39.0 dB Hybrid
Locked QAM256 73 55616000 Kbits/sec 291000000 Hz -3.6 dBmV 39.4 dB Hybrid
Locked QAM256 75 55616000 Kbits/sec 307000000 Hz -3.7 dBmV 38.6 dB Hybrid
Locked QAM256 76 55616000 Kbits/sec 315000000 Hz -3.4 dBmV 38.2 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown


--------------------------------------------------------------------------------

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 4 20480 Kbits/sec 45800000 Hz 40.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV



--------------------------------------------------------------------------------

Primary Downstream Service Flow
Downstream(0)
SFID 302
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps


--------------------------------------------------------------------------------

Primary Upstream Service Flow
Upstream(0)
SFID 301
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort


--------------------------------------------------------------------------------

Current System Time:Mon Apr 02 21:27:18 2012


I am connected to a Belkin Router via my (not so) SUper Hub set to Modem Mode

craigj2k12
03-04-2012, 00:48
got to be utilisation, I see nothing wrong with those stats

just wait a few days for a response of the VM forums, usually takes them about 4 days