View Full Version : 50M Issues at Uddingston?
Morning guys, was wondering if any one elese on the Uddingston UBR has had any issues lately? Yesterday had a big outage in the morning with no TV and Broadband, it was fixed by the time I got home from work.
However watching TV in the evening the picture was getting quite a lot of pixels and some channels displayed error message with no signal received, the broadband was fine tho.
Now this morning internet was very very slow so logged into the superhub and the powerlevels was way off and one of the channels wasn't even locking on. I tried to get to the Service status page but it was so slow I couldn't get to it before I had to run to work.
At work I logged into the status page and it is showing everything ok, so was just wonderign if anyone else has had any issues this morning? I hope its ok when I get back home and I dont have to phone to get an engineer out.
Had problems here last night too (SS3)
Must had been some maintanance or something because our connection started playing up around 11.30pm and subsequently completely died out in the hour or so that followed
Its not a singular occurance in the last week either, it conked out on sunday too.
Will give it a few more days if it persists will have to contact support and get it checked
Maybe its them doing work for the 100mb, really hope its workign when I get home as I really dont wanna phone 150. If its due to upgrade work I wouldn't mind that much but it would been nice to get an email saying work will take place and you might get disruptions...but then again I can dream.
Well seems its back to "normal" now
https://www.cableforum.co.uk/images/local/2013/07/9.png (http://www.thinkbroadband.com/ping/share/03f0501b1ba58b674bcd9250720428e9.html)
Hmm seems something has happened again picture been pixelating and my power levels have changed from when I checked at 5 when I got home from work.
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 237 55616000 Kbits/sec 299000000 Hz -16.3 dBmV 30.5 dB Hybrid
Locked QAM256 236 55616000 Kbits/sec 291000000 Hz -16.1 dBmV 30.4 dB Hybrid
Locked QAM256 238 55616000 Kbits/sec 307000000 Hz -16.5 dBmV 30.5 dB Hybrid
Locked QAM256 239 55616000 Kbits/sec 315000000 Hz -16.5 dBmV 30.3 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 4 20480 Kbits/sec 35800000 Hz 47.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 9990
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 9989
Max Traffic Rate 5140000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Does this mean I need to get engineer out to sort something out? It's weird though as levels was fine earlier but what ever it is is affecting the tv too.
craigj2k12
28-03-2012, 23:03
power levels wayyyyyyy out - looks like whatever work was done has changed something as they are way out of whack
Martin_D
28-03-2012, 23:51
looking ok in ML3
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 51 55616000 Kbits/sec 315000000 Hz 1.4 dBmV 38.6 dB Hybrid
Locked QAM256 48 55616000 Kbits/sec 291000000 Hz 3.0 dBmV 39.4 dB Hybrid
Locked QAM256 49 55616000 Kbits/sec 299000000 Hz 3.3 dBmV 39.8 dB Hybrid
Locked QAM256 50 55616000 Kbits/sec 307000000 Hz 2.6 dBmV 39.3 dB Hybrid
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 1 20480 Kbits/sec 35800000 Hz 40.5 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 10676
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 10675
Max Traffic Rate 5140000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Current System Time:Wed Mar 28 22:39:45 2012
http://www.speedtest.net/result/1861899085.png
If anything my power levels are even worse this morning...I'm in ML2
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 237 55616000 Kbits/sec 299000000 Hz -17.3 dBmV 29.7 dB Hybrid
Locked QAM256 236 55616000 Kbits/sec 291000000 Hz -17.1 dBmV 29.8 dB Hybrid
Locked QAM256 238 55616000 Kbits/sec 307000000 Hz -17.9 dBmV 29.1 dB Hybrid
Locked QAM256 239 55616000 Kbits/sec 315000000 Hz -20.3 dBmV 23.3 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 4 20480 Kbits/sec 35800000 Hz 47.8 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 9990
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 9989
Max Traffic Rate 5140000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
*sigh* guess I will have to phone 150 when I get home from work..
My internet is wosre since upload speed increased..just before upload increased my ping went down to 25 now at 56 according to speedtest and graph for download was very good no peaks and troughs( i understand that speedtests are not always reliable)but surely work done on internet should help :confused:Due to reading comments on here about upgrades is it just virgin doing upgrades on the cheap:dozey: or is more work still to be done
Well until tuesday my connection was fine after the upgrade, there is more working planned or possibly going on right now as Uddingston is suppose to get the 100mb capability from May and think June or July is when my "free" double speed is kicking in according to the "green box"
Service interruptions with a fair bit of consistency to them through out the day here again in Essex/SS3.. pretty much everytime I try to do something (including this post which I've had to re-do because it didn't submit properly due to connection dropping)
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 20 55616000 Kbits/sec 323000000 Hz 0.1 dBmV 41.6 dB Hybrid
Locked QAM256 16 55616000 Kbits/sec 291000000 Hz 0.8 dBmV 40.7 dB Hybrid
Locked QAM256 17 55616000 Kbits/sec 299000000 Hz 0.8 dBmV 40.9 dB Hybrid
Locked QAM256 18 55616000 Kbits/sec 307000000 Hz 0.5 dBmV 40.5 dB Hybrid
Locked QAM256 19 55616000 Kbits/sec 315000000 Hz 0.3 dBmV 40.8 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 58 20480 Kbits/sec 27400000 Hz 45.8 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 3976
Max Traffic Rate 53000000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 3975
Max Traffic Rate 5140000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Touch wood its been ok for 10 minutes, so maybe I can actually do some email finally
Just got home from work and the values has changed yet again.
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 239 55616000 Kbits/sec 315000000 Hz -5.8 dBmV 38.0 dB Hybrid
Locked QAM256 236 55616000 Kbits/sec 291000000 Hz -2.4 dBmV 40.1 dB Hybrid
Locked QAM256 237 55616000 Kbits/sec 299000000 Hz -2.9 dBmV 39.9 dB Hybrid
Locked QAM256 238 55616000 Kbits/sec 307000000 Hz -3.7 dBmV 39.5 dB Hybrid
Does anyone have any ideas on why it seems to change so much?
Touch wood its been ok for 10 minutes, so maybe I can actually do some email finally
Spoke too soon, went out again shortly after that :)
Went to do something else hoping it'd sort itself before I got back, its been a couple hours give or take and the connection has continually gone down/come back up since
Could be worse in the sense at least this is going on during the week, I will be a bit cheesed off if this continues into the weekend though. Like the other guy I am dreading having to use the 150 support because of the outsourcing
Sounds like your connection is worse than mine then, your power levels seems pretty good tho.
Mine has changed again...
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 239 55616000 Kbits/sec 315000000 Hz -2.6 dBmV 39.8 dB Hybrid
Locked QAM256 236 55616000 Kbits/sec 291000000 Hz -1.4 dBmV 40.6 dB Hybrid
Locked QAM256 237 55616000 Kbits/sec 299000000 Hz -1.9 dBmV 40.5 dB Hybrid
Locked QAM256 238 55616000 Kbits/sec 307000000 Hz -2.1 dBmV 40.3 dB Hybrid
---------- Post added at 20:27 ---------- Previous post was at 20:08 ----------
Spoke to soon, tv picture just went and my powerlevels dropped like a stone now...
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 239 55616000 Kbits/sec 315000000 Hz -16.7 dBmV 30.3 dB Hybrid
Locked QAM256 236 55616000 Kbits/sec 291000000 Hz -16.3 dBmV 30.4 dB Hybrid
Locked QAM256 237 55616000 Kbits/sec 299000000 Hz -16.4 dBmV 30.5 dB Hybrid
Locked QAM256 238 55616000 Kbits/sec 307000000 Hz -16.5 dBmV 30.5 dB Hybrid
grr hope I get a good guy on 150
---------- Post added at 20:55 ---------- Previous post was at 20:27 ----------
Think the magic word of tivo helped got put thru to a scottish fella, engineer coming on monday as my tv strength is really low. Now in queue to speak to bb people....
craigj2k12
30-03-2012, 01:33
yeah make sure you explain how its fine then drops, your SNR is dropping as well so theres a laser or amp problem there
Yeah will keep some logs available from different times to show the change in values, this morning connection had disconnected and the shub (in modem mode) wasn't locked on then as I was having breakfast it got connected for a bit. Powerlevels was similar to last night but connection was very flakey.
Think it could be a long wait till Monday morning....
I'll give it the weekend, theres every chance the service dumping like this is just a side effect of the maintanance going on, beyond that if it stays poor I'll ring up at that point
I find dealing with offshore call centers particularly stressful and in many cases unhelpful because of the scripted/canned responses so I hope it doesn't come to that, its probably why I've been a little more patient about the problem.
Have a good weekend chaps!
It so bad in the morning no TV picture and the superhub couldnt lock on seems after 10 it at least allows me to get online but look at these levels...
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 238 55616000 Kbits/sec 307000000 Hz 43.1 dBmV 28.2 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 4 20480 Kbits/sec 35800000 Hz 47.8 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Impressive stuff :$
The new BT speed tester is giving me 4mb hehe
craigj2k12
31-03-2012, 18:56
low SNR, not connecting, that power level is a false reading, only because its not connecting properly to all the channels
Girl friend is really ****ed of as its impossible to watch tv as its just freezing and no signal...we better get some refund as we aint getting what we paying for.
craigj2k12
31-03-2012, 20:22
ring up and report the fault then mention about compensation and you might just get lucky
The fault is reported and engineer is coming out on Monday morning. Ohh well the old SKY HD box ticked us over and got a picture again.
The gf can try and phone up and get money as its in her name the account....
Right the engineer been and put an active spliter in so hopefully the powerlevels will stay within proper levels.
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 236 55616000 Kbits/sec 291000000 Hz 2.2 dBmV 40.5 dB Hybrid
Locked QAM256 237 55616000 Kbits/sec 299000000 Hz -0.4 dBmV 39.5 dB Hybrid
Locked QAM256 238 55616000 Kbits/sec 307000000 Hz 2.2 dBmV 40.5 dB Hybrid
Locked QAM256 239 55616000 Kbits/sec 315000000 Hz 2.7 dBmV 40.4 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 4 20480 Kbits/sec 35800000 Hz 42.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Is there a number/department to get put through to demand compensation as the connection been flakey for almost a week.
---------- Post added at 14:16 ---------- Previous post was at 12:38 ----------
Bah! Spoke to soon just checked the powerlevels again and they are off again!
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 236 55616000 Kbits/sec 291000000 Hz -11.6 dBmV 32.4 dB Hybrid
Locked QAM256 237 55616000 Kbits/sec 299000000 Hz -13.1 dBmV 31.3 dB Hybrid
Locked QAM256 238 55616000 Kbits/sec 307000000 Hz -15.6 dBmV 29.0 dB Hybrid
Locked QAM256 239 55616000 Kbits/sec 315000000 Hz -12.7 dBmV 31.7 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 4 20480 Kbits/sec 35800000 Hz 42.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Guess I need to phone 150 again grrrrrr
vBulletin® v3.8.11, Copyright ©2000-2024, vBulletin Solutions Inc.