My.VirginMedia False Information - Speed Upgrade

[RB2004]

Hi,

Im currently on 100mbit, and was expecting an upgrade around july onwards for my 120mbit upgrade.

Just logged into My Virgin Media, and its come up with a green banner along the top with a tick saying,

"You're up and running on one of our new double speed packages.
Want to make the most out of your superfast broadband?
Find out more"

But just done a speed test, and im still getting 104Mbit

and my config has not changed either, despite a reboot.

Connection
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 194 55616000 Kbits/sec 299000000 Hz 3.0 dBmV 42.4 dB Hybrid
Locked QAM256 193 55616000 Kbits/sec 291000000 Hz 3.1 dBmV 42.0 dB Hybrid
Locked QAM256 195 55616000 Kbits/sec 307000000 Hz 2.9 dBmV 41.9 dB Hybrid
Locked QAM256 196 55616000 Kbits/sec 315000000 Hz 2.4 dBmV 41.9 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 1 20480 Kbits/sec 35800000 Hz 35.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 6652
Max Traffic Rate 110000000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 6651
Max Traffic Rate 10250000 bps
Max Traffic Burst 16320 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 16320 bytes
Scheduling Type Best Effort
Current System Time:Thu Mar 15 23:11:17 2012

So why is their website telling me I am up and runnin on one of their new double speed packages when ive not recieved any kind of upgrade lol

[thenry]

its all gone tits up.. wait until the poo hits the fan. previous experience means nothing. cure the over excited folk by lying

[General Maximus]

well for starters your speed isnt going to be doubled to 200mbit. You will get 120mbit and although I believe it is going to be inline with the speed doubling upgrade schedule (I have checked a link specifically for 100 - 120) some users have said they are going to wait till the whole thing is complete and then whack everyone up in one go. I can't see it happening tbh as it would be an unfair way of doing it. Everyone on the lower tiers would benefit from a substantial speed boost and those of us paying the most would be left till last.

I think they'll do the 100s up to 120 inline with the rest of the upgrades so we get something when they do, and then they'll move the 50/100s up to 120 with us at the end like they said they would so we are all on one tier.

As your for message, they have made a faux par, it isn't the first time and it won't be the last.

[RB2004]

hi, i know its not going to be doubled lol to 200mbit.

but the 120mbit upgrade is part of their speed doubling campaign.

just wondered why the system is telling me im on an upgraded tier when im clearly not :S
some kind of mess up again... lol after the email shot fiasco before.

my guess is, once these upgrades are all complete, the 100mbit price as mentioned will drop to 50mbit current price.. then that will pave the way for a new 200mbit tier at the current 100mbit price.

[thenry]

or 240

[qasdfdsaq]

No need to guess, they've already confirmed 100mb is dropping to 50mb price.

[General Maximus]

yup, i got a letter saying it would take effect from April which I am assuming is the same time the other prices go up

[Sirius]

Hi,

Im currently on 100mbit, and was expecting an upgrade around july onwards for my 120mbit upgrade.

Just logged into My Virgin Media, and its come up with a green banner along the top with a tick saying,

"You're up and running on one of our new double speed packages.
Want to make the most out of your superfast broadband?
Find out more"

But just done a speed test, and im still getting 104Mbit

and my config has not changed either, despite a reboot.

Connection
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 194 55616000 Kbits/sec 299000000 Hz 3.0 dBmV 42.4 dB Hybrid
Locked QAM256 193 55616000 Kbits/sec 291000000 Hz 3.1 dBmV 42.0 dB Hybrid
Locked QAM256 195 55616000 Kbits/sec 307000000 Hz 2.9 dBmV 41.9 dB Hybrid
Locked QAM256 196 55616000 Kbits/sec 315000000 Hz 2.4 dBmV 41.9 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 1 20480 Kbits/sec 35800000 Hz 35.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 6652
Max Traffic Rate 110000000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 6651
Max Traffic Rate 10250000 bps
Max Traffic Burst 16320 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 16320 bytes
Scheduling Type Best Effort
Current System Time:Thu Mar 15 23:11:17 2012

So why is their website telling me I am up and runnin on one of their new double speed packages when ive not recieved any kind of upgrade lol

I have the same and my config as not changed at all.

[jb66]

120meg afaik is going to happen after the double speed update, to be honest I'm pretty ****ed off with this double speed malarkey, I STILL don't have increased uplad speeds

[qasdfdsaq]

120meg afaik is going to happen after the double speed update, to be honest I'm pretty ****ed off with this double speed malarkey, I STILL don't have increased uplad speeds
Same.

[Skie]

To be fair to them, right from the start they said that the 100 to 120 uplift would happen starting from Summer rather than March.

[BenMcr]

120meg afaik is going to happen after the double speed update, to be honest I'm pretty ****ed off with this double speed malarkey, I STILL don't have increased uplad speedsNope, it'll start in the Summer and then run with the area upgrades

For those areas already upgraded at 120Mbit launch Virgin will go back and take all customers on 100Mbit up to 120Mbit

[dgcarter]

[QUOTE=As your for message, they have made a faux par, it isn't the first time and it won't be the last.[/QUOTE]

They also made a faux pas.

[General Maximus]

They also made a faux pas.

That's what i said :erm:

[Sirius]

To be fair to them, right from the start they said that the 100 to 120 uplift would happen starting from Summer rather than March.

Nope, it'll start in the Summer and then run with the area upgrades

For those areas already upgraded at 120Mbit launch Virgin will go back and take all customers on 100Mbit up to 120Mbit

Then a simple question, WHY does it say in myvirginmedia that i now have the NEW SPEED when i do not have the new speed ???

[Kymmy]

Then a simple question, WHY does it say in myvirginmedia that i now have the NEW SPEED when i do not have the new speed ???

http://www.cableforum.co.uk/board/35399230-post1381.html

[Sirius]

http://www.cableforum.co.uk/board/35399230-post1381.html

Then they are going to receive a lot of calls by disgruntled customers

[Skie]

Then a simple question, WHY does it say in myvirginmedia that i now have the NEW SPEED when i do not have the new speed ???

Probably the same reason I get this when clicking the link in the green box.

http://planetdawnofwar.com/VMNO.jpg

Backsides and elbows?