View Full Version : General Areas already upgraded (2012 double speed upgrades)
As the upgrades are now due to start please use this thread to report that your area has been upgraded (please include your Original speed, UBR/HEADEND (for example WARR2-1-0 for the Warrington Area (use the connection tab on the main menu to find out what yours is then post the bit in red cpc03-warr2-1-0-cust123.1-1.cable.virginmedia.com)), a current upgraded speed test from speedtest.net and as requested by Quassie a modem config and AC requests up/down stream details.
No off topic or fake speed-upgrade posts will be tolerated in this thread.
Please include all info especially the UBR/Headend and location so others can search their for reports from their area.
Please remember that this thread is ONLY for members to report when their area is upgraded (not upgrades via customer services or retentions), for all other posts please use the existing thread at http://www.cableforum.co.uk/board/10/33684528-virgin-media-to-double-broadband-speed.html
multiskilled
15-04-2012, 19:55
Just checked mine, now on 20meg from 10meg (newc3-0-0).
https://www.cableforum.co.uk/images/local/2012/04/80.png (http://www.speedtest.net)
Not sure how to do the modem config and AC requests up/down stream details.
so if some one can tell me how to I will oblige.
192.168.100.1
Don't post your MAC address or Serial number!
craigj2k12
15-04-2012, 20:15
Don't post your MAC address or Serial number!
yeah dont want to end up with more cloned modems! :D :D :D
multiskilled
15-04-2012, 20:37
hope this is the right info.
Downstream Status
Operational
Channel ID
0
Downstream Frequency
331000000 Hz
Modulation
256QAM
Bit Rate
21480000 bits/sec
Power Level
3.1 dBmV
Signal to Noise Ratio
37.9 dB
Upstream Channel
The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.
Upstream Status
Operational
Channel ID
1
Upstream Frequency
18800000 Hz
Modulation
16QAM
Symbol Rate
1180000 bits/sec
Power Level
44.0 dBmV
Current Time
Sun Apr 15 19:33:48 2012
Time Since Last Reset
0 days 08h:53m:47s
Configuration File
;fg87dsfd;kfoA,.iyew
your upload uplift hasnt happened? I know the 2012+ upload upgrade is seperate to the down being pushed but you havent even got the old up upgrade.
call in for SuperHub, you'll probably end up on 30 down and maybe upstream modulation changing.
multiskilled
15-04-2012, 20:59
What upload should I be on?
your upload uplift hasnt happened? I know the 2012+ upload upgrade is seperate to the down being pushed but you havent even got the old up upgrade. His upload is 1Mbit, so if he's gone from 10 > 20, then yes he's got the original upload increase
RealDiamond
15-04-2012, 21:09
Ben types to fast
sorry for involving in a thread where should be only post statistics but the upload as far i know should follow later on
hope the mode can delete the comments
yeah I forgot about that. sorry. still, call in for a SuperHub :)
General Maximus
15-04-2012, 21:30
weird that 20mbit is only 1 channel. Hopefully it till go to 2 after the speed increases. If they let everyone use all 8 channels regardless of tier, it would probably help congestion no end.
he hasnt got the VMNG300 or SuperHub General
You won't get a SuperHub for the 10Mbit > 20Mbit uplift unless you've got a REALLY old modem - which if you have Virgin will let you know and offer you a SuperHub to get the uplift
General Maximus
16-04-2012, 08:33
do the ambit 255s and 256s only run on one channel then?
craigj2k12
16-04-2012, 13:08
do the ambit 255s and 256s only run on one channel then?
yep
Could we try to stay on the topic of areas that have been upgraded, please?
Rockstar6662
18-04-2012, 22:56
I've just been upgraded. My area reference is 31 if that helps. When I got home from work the website said I'd been upgraded but it's taken a while to actually happen. Suddenly lost connection did a reboot of the modem and now a speed test shows 20.30Mbps download. Excellent, and that's on an old NTL 250 modem :D
Fast enough for me for now and means I don't need a superhub.
I've just been upgraded. My area reference is 31 if that helps. When I got home from work the website said I'd been upgraded but it's taken a while to actually happen. Suddenly lost connection did a reboot of the modem and now a speed test shows 20.30Mbps download. Excellent, and that's on an old NTL 250 modem :D
Fast enough for me for now and means I don't need a superhub.
My area ref is 31 too and i am in Cambridgeshire not Hertfordshire? It does say the upgrade is completed here but as of yet my speed hasn't been bumped to 60.
still on 50mb here in Histon near cambridge and I have a VMNG300 modem, mate in the next village cottenham with a superhub has got the upgrade to 100mb a couple of days ago.
Bob
still on 50mb here in Histon near cambridge and I have a VMNG300 modem, mate in the next village cottenham with a superhub has got the upgrade to 100mb a couple of days ago.
Bob
My village is very close by, my account says the upgrade is complete and i will get upped soon to 60mbit so i am expecting it next week now.
General Maximus
21-04-2012, 08:41
still on 50mb here in Histon near cambridge and I have a VMNG300 modem, mate in the next village cottenham with a superhub has got the upgrade to 100mb a couple of days ago.
Bob
don't believe what VM say dude, the vmng300 can do 100mbit without breaking a sweat. You can tell if you have got a problem with the modem in that respect by looking at the config. The modem gets a configuration file telling it what speed it can do you would only be worried if you was provisioned for 100mbit and were still only pulling 50. In your case, you will still be provisioned for 50mbit. Have a look at http://192.168.100.1/CmOpConfig.asp and you'll see. For 100mbit you'll have:
Primary Downstream Service Flow
Max Traffic Rate : 110000000 bps (110mbit)
Primary Upstream Service Flow
Max Traffic Rate : 10250000 bps (just over 10mbit)
In your case atm, your downstream will be something like 55000000bps
My village is very close by, my account says the upgrade is complete and i will get upped soon to 60mbit so i am expecting it next week now.
If it says the upgrade is complete have you tried resetting the modem to see if it downloads the new config?
often reset the modem, usually my virgin media will tell you I am up and running.
My areas download speed doubling is done but still no sign of the upload speed changing. My neighbour had his double done automatically and i got mine early by phoning, both of us still on 5mb upload instead of 10.
I've just been upgraded. My area reference is 31 if that helps. When I got home from work the website said I'd been upgraded but it's taken a while to actually happen. Suddenly lost connection did a reboot of the modem and now a speed test shows 20.30Mbps download. Excellent, and that's on an old NTL 250 modem :D
Fast enough for me for now and means I don't need a superhub.
I'm area 31 - Hemel. No speed boost yet. :(
Can we keep this thread for confirmation of areas that have been updated, not a list of those that haven't yet.....
I'm "doubled up" here in south Cambridge:
Tue, 24 Apr 2012 16:52:54 UTC
Test 1: 1024K took 537 ms = 1906.9 KB/sec, approx 15713 Kbps, 15.34 Mbps
Test 2: 1024K took 492 ms = 2081.3 KB/sec, approx 17150 Kbps, 16.75 Mbps
Test 3: 1024K took 452 ms = 2265.5 KB/sec, approx 18668 Kbps, 18.23 Mbps
Test 4: 2048K took 1015 ms = 2017.7 KB/sec, approx 16626 Kbps, 16.24 Mbps
Overall Average Speed = approx 17039 Kbps, 16.64 Mbps
https://www.cableforum.co.uk/images/local/2012/04/24.png
http://www.speedtest.net/result/1913162146.png
Cambridge CB24 up and running on 60mbit with 3mbit upload.
https://www.cableforum.co.uk/images/local/2012/04/22.png (http://www.speedtest.net)
Wed, 25 Apr 2012 13:57:52 GMT
Test 1: 2048K took 269 ms = 7613.4 KB/sec, approx 60907 Kbps, 59.48 Mbps
Test 2: 2048K took 268 ms = 7641.8 KB/sec, approx 61134 Kbps, 59.7 Mbps
Test 3: 2048K took 268 ms = 7641.8 KB/sec, approx 61134 Kbps, 59.7 Mbps
Test 4: 4096K took 539 ms = 7599.3 KB/sec, approx 60794 Kbps, 59.37 Mbps
Overall Average Speed = approx 60992 Kbps, 59.56 Mbps
Ignitionnet
25-04-2012, 16:38
Several areas have had a downstream only upgrade, be good to know those who have been fully upgraded, downstream and upstream.
Several areas have had a downstream only upgrade, be good to know those who have been fully upgraded, downstream and upstream.
Yes i am looking forward to another upstream and 8 downstream channels to see if it improves jitter.
Ignitionnet
25-04-2012, 18:10
You won't get 8 downstreams unless load requires it. My area was upgraded with 4.
craigj2k12
25-04-2012, 20:29
You won't get 8 downstreams unless load requires it. My area was upgraded with 4.
will all areas be getting 2 (or more) bonded upstreams?
General Maximus
25-04-2012, 20:48
You won't get 8 downstreams unless load requires it. My area was upgraded with 4.
i dont understand why they dont enable 8 channels for all areas and (I cant believe I am going to say this) give everyone a shub to load balance across all 8 channels regardless of tier. I imagine it would reduce network congestion enormously, at least half I would guess.
Cambridge CB24 up and running on 60mbit with 3mbit upload.
https://www.cableforum.co.uk/images/local/2012/04/22.png (http://www.speedtest.net)
not yet for me in CB24 even with a modem reboot :(
Bob
not yet for me in CB24 even with a modem reboot :(
Bob
Check your 'My Virgin Media' to see if it says your area has been upgraded then it won't be long.
My modem rebooted by itself at around midnight and the message on My Virgin Media said i was up and running several hours before i actually was.
Chrysalis
25-04-2012, 21:18
You won't get 8 downstreams unless load requires it. My area was upgraded with 4.
sad to hear VM havent learnt from past mistakes.
f the new line cards are in and paid for whats the cost involved in simply turning the channels on?
kwikbreaks
25-04-2012, 22:15
i dont understand why they dont enable 8 channels for all areas and (I cant believe I am going to say this) give everyone a shub to load balance across all 8 channels regardless of tier. I imagine it would reduce network congestion enormously, at least half I would guess.Their £6Bn overdraft may have something to do with it...
Hemel Hempstead area 31 has doubled download, but not upload. I have a VMNG300 modem with config now saying downstream max 111000000 bps and upstream as it was before at 5120000 bps. Are we supposed to be getting a 10:1 download/upload ratio as part of this upgrade?
https://www.cableforum.co.uk/images/local/2012/04/21.png
Yes but the upload will get the upgrade at a later that the download it seems
Their £6Bn overdraft may have something to do with it...
huh? :shocked:
VM have £5,779 million of long-term debt (not really an overdraft....;)).
For comparison, RWE Group (parent group of npower) has debts of 30 billion Euros,
In short, nobody actually has any money, its all just debt secured on other debt. Thats why the worlds economy is so screwed, everyone was operating on long term IOU's and one (particularly nasty) end of the chain went bad and the debt was called in, which triggered the entire chain of debt to collapse.
Daveoc64
26-04-2012, 00:10
VM have £5,779 million of long-term debt (not really an overdraft....;)).
For comparison, RWE Group (parent group of npower) has debts of 30 billion Euros,
Ignoring the debate about what "debt" means, it would still cost them more money than they think they need to spend.
qasdfdsaq
26-04-2012, 04:20
Their £6Bn overdraft may have something to do with it...
It's still cheaper and more effective than a node split though.
kwikbreaks
26-04-2012, 12:15
It's still cheaper and more effective than a node split though.It's not as cheap as their apparently preferred option - doing sweet FA.
There's a very good reason why I'm prepared to pay significantly more for an Infinity + phone connection than I currently pay for cable BB + VOIP phone. All I need to decide is whether to stick with VOIP or use a call package or 1899 again.
chambohambo
26-04-2012, 13:14
PRESTON has still not been upgraded it says over on here http://doublespeed.virginmedia.com/ MARCH-APRIL well we are nearly at the end of April lets see what happens.
PRESTON has still not been upgraded it says over on here http://doublespeed.virginmedia.com/ MARCH-APRIL well we are nearly at the end of April lets see what happens.
Does your 'My Virgin Media' say in the green box your area has been upgraded?
Chrysalis
26-04-2012, 15:19
Will find out tonight how many DS channels my area got.
chambohambo
26-04-2012, 15:54
Does your 'My Virgin Media' say in the green box your area has been upgraded?
https://www.cableforum.co.uk/images/local/2012/04/15.jpg
https://www.cableforum.co.uk/images/local/2012/04/16.jpg
Considering the amount of work these upgrades are needing, it's possible there is a slight delay to the original plan in some areas
https://www.cableforum.co.uk/images/local/2012/04/15.jpg
https://www.cableforum.co.uk/images/local/2012/04/16.jpg
Expect it in a week so.
nashmills
26-04-2012, 18:00
I'm in Hemel and being told my area's been upgraded. No sign of a speed increase up or down though. I notice they are charging me for it already though on the last bill!
I notice they are charging me for it already though on the last bill!Price changes aren't actually connected to the speed changes
Just upgraded from 20Mbit to 60Mbit in Area 24 (North Herts)
Didn't have the SuperHub before but installed it today and immediately went to 60Mbit
NW5 area 15, London
had the 100mb with 5 up from before but today internet (morning) was off for 1 & half hour
when came back appeared 5 downstream channels
the downstream frequencies are now different
downstream channels before 205-206-207
now 49-50-51-52-53
SFID changed from 10000 down to 300
upstream for a reason gone up to 52,5 from 49
power levels just gone up 1 dbmv
hope is the upgrade and not change me slot in the cabinet
ping and jitter is slightly better
dont think is fake reading because i reboot SH about 11 am when i find out and the 5th channel still was there
hope an other 3 channels to come will be nice
http://www.thinkbroadband.com/ping/share-thumb/5a044ebd5dd202e2b89b674d9ec4532b-27-04-2012.png (http://www.thinkbroadband.com/ping/share/5a044ebd5dd202e2b89b674d9ec4532b-27-04-2012.html)
going to work this morning i see workers of BT openreach was working at local cabinets and added a FTTC cabinet at about 80-max 100 meters away from house ..... yam yam...
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 50 55616000 Kbits/sec 299000000 Hz 0.0 dBmV 41.3 dB Hybrid
Locked QAM256 49 55616000 Kbits/sec 291000000 Hz 0.0 dBmV 41.4 dB Hybrid
Locked QAM256 51 55616000 Kbits/sec 307000000 Hz -0.1 dBmV 40.9 dB Hybrid
Locked QAM256 52 55616000 Kbits/sec 315000000 Hz -0.4 dBmV 40.7 dB Hybrid
Locked QAM256 53 55616000 Kbits/sec 323000000 Hz -0.9 dBmV 39.7 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 5 20480 Kbits/sec 35800000 Hz 52.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 362
Max Traffic Rate 111000000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 361
Max Traffic Rate 5120000 bps
Max Traffic Burst 16320 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 16320 bytes
Scheduling Type Best Effort
Current System Time:Fri Apr 27 16:22:25 2012
Been upgraded to 60Mb this week by retentions.
Upload is still 3Mb (on XL), retentions and faults tell me that I should have 6Mb upload, and a engineer has been booked. They say there is a problem with the signal levels, but as you will see below the SH is only configured for 3Mb up.
I didn't think we were upgraded yet (LE3 Leicester) nothing on the myvirginmedia homepage? Is this engineer wasting his time?
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 323000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 245 55616000 Kbits/sec 323000000 Hz 44.2 dBmV 39.9 dB Hybrid
Locked QAM256 241 55616000 Kbits/sec 291000000 Hz 0.9 dBmV 39.2 dB Hybrid
Locked QAM256 242 55616000 Kbits/sec 299000000 Hz 0.5 dBmV 39.2 dB Hybrid
Locked QAM256 243 55616000 Kbits/sec 307000000 Hz 0.1 dBmV 39.0 dB Hybrid
Locked QAM256 244 55616000 Kbits/sec 315000000 Hz -0.5 dBmV 38.7 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 17 20480 Kbits/sec 45800000 Hz 43.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 397
Max Traffic Rate 66000000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 396
Max Traffic Rate 3072000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Current System Time:Sat Apr 28 11:44:22 2012
Ignitionnet
28-04-2012, 13:47
Is this engineer wasting his time?
Yes, signal levels are nothing to do with that your Superhub is configured for 3Mb upload.
General Maximus
28-04-2012, 15:16
It is so sad when you know more than the person on the end of the phone but you are powerless to doing anything. Goes back to ming mong indian call centers again
Been upgraded to 60Mb this week by retentions.
Upload is still 3Mb (on XL), retentions and faults tell me that I should have 6Mb upload, and a engineer has been booked. They say there is a problem with the signal levels, but as you will see below the SH is only configured for 3Mb up.
I didn't think we were upgraded yet (LE3 Leicester) nothing on the myvirginmedia homepage? Is this engineer wasting his time?
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 323000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 245 55616000 Kbits/sec 323000000 Hz 44.2 dBmV 39.9 dB Hybrid
Locked QAM256 241 55616000 Kbits/sec 291000000 Hz 0.9 dBmV 39.2 dB Hybrid
Locked QAM256 242 55616000 Kbits/sec 299000000 Hz 0.5 dBmV 39.2 dB Hybrid
Locked QAM256 243 55616000 Kbits/sec 307000000 Hz 0.1 dBmV 39.0 dB Hybrid
Locked QAM256 244 55616000 Kbits/sec 315000000 Hz -0.5 dBmV 38.7 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 17 20480 Kbits/sec 45800000 Hz 43.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 397
Max Traffic Rate 66000000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 396
Max Traffic Rate 3072000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Current System Time:Sat Apr 28 11:44:22 2012
You won't get 6mbit yet, but you do need to reboot your modem so solve the power level on 1 of your channels which is a firmware bug.
Verry happy to report that my area in Oldham as been double-speed upgraded...
before...
https://www.cableforum.co.uk/images/local/2012/04/2.png
after...
https://www.cableforum.co.uk/images/local/2012/04/3.png (http://www.speedtest.net)
Similar upload speed but that doesn't bother me. Now I need to find a use for 60MB download! :shocked:
hemelvirgin
28-04-2012, 18:53
I'm in Hemel and being told my area's been upgraded. No sign of a speed increase up or down though. I notice they are charging me for it already though on the last bill!
hi,
also in hemel - area 31.
area been upgraded 30-60 mb. MARCH-APRIL.
still waiting like many i guess
Just upgraded from 20Mbit to 60Mbit in Area 24 (North Herts)
Didn't have the SuperHub before but installed it today and immediately went to 60Mbit
That is because you were on 20mb and got a Superhub, they put you onto 60mb early when that happens. Area 24 is still pre-speed upgrade, I'm in the same area. Although I have now got 8 downstream channels, as of last Monday.
jempalmer
28-04-2012, 18:56
You can always ring them and ask to be upgraded. The price increase (pointed out by Ben in another thread) is not related to the speed increase. It's simply a cost hike.
Yes, signal levels are nothing to do with that your Superhub is configured for 3Mb upload.
Exactly what I told the support guy many times!
Was in UK too!
---------- Post added at 09:41 ---------- Previous post was at 08:35 ----------
Anyone in area 30 got the upgraded upload yet?
georgepomone
29-04-2012, 14:19
Area 31 upgraded from 50 to 100. Thats Ipswich. I have VMNG 300 all OK.
hemelvirgin
29-04-2012, 15:04
Area 31 upgraded from 50 to 100. Thats Ipswich. I have VMNG 300 all OK.
area 31 must be BIG !!!
it's 31 here in hemel
qasdfdsaq
29-04-2012, 15:23
The area number is meaningless.
hemelvirgin
29-04-2012, 15:39
oh
do you think i should call 150 tommorow just to ask about hemel 30-60 upgrade ?
I will be if I don't get my double speed tomorrow. ;)
nashmills
29-04-2012, 21:10
You can always ring them and ask to be upgraded. The price increase (pointed out by Ben in another thread) is not related to the speed increase. It's simply a cost hike.
I like their logic. They're doubling the speed for free but increasing their prices at the same time.
General Maximus
29-04-2012, 21:23
I thought you was going to say "they are doubling the speeds before they have done the upgrades so the network can handle it" :)
kwikbreaks
29-04-2012, 22:27
I thought you was going to say "they are doubling the speeds before they have done the upgrades so the network can handle it" :)No chance - VM would never do such a thing - you know how fussy they are about avoiding any congestion.
hi,
also in hemel - area 31.
area been upgraded 30-60 mb. MARCH-APRIL.
still waiting like many i guess
Still no sign of any speed doubling today either, and I can't get through on 150.
Mine informed me I had to click "Upgrade me" which I did, and had to actually request the upgrade?
Just wait for it to happen, less chance of bills and contracts getting messed up then.
Verry happy to report that my area in Oldham as been double-speed upgraded...
before...
https://www.cableforum.co.uk/images/local/2012/04/2.png
after...
https://www.cableforum.co.uk/images/local/2012/04/3.png (http://www.speedtest.net)
Similar upload speed but that doesn't bother me. Now I need to find a use for 60MB download! :shocked:
Strange, I'm in Oldham and still waiting for the upgrade! :(
hemelvirgin
30-04-2012, 15:03
;)
Hi,
rang 150 explained situation.
put through to customer services agreed to 12 month BB contract,bonus i got £3 reduction a month.
http://www.speedtest.net/result/1923924484.png
my speeds are now above
cpc1-heme9-2-0
So they ARE upgrading hemelites! Time to ring up.
So they ARE upgrading hemelites! Time to ring up.There is a difference between an on request change/upgrade and the mass uplifts
BeafSalad
30-04-2012, 16:35
cpc2-oldh9-2-0 upgraded today. Well that is what Virgins site is telling me but as yet the modem config has not been updated.
Chrysalis
30-04-2012, 17:13
Mine informed me I had to click "Upgrade me" which I did, and had to actually request the upgrade?
The problem is it hinders investment.
eg. if I found 50billion tommorow and then decided to spend it on a national FTTP rolliut, it would be harder for me to differ on advertising and get takeup because people without FTTP can advertise it as fiber anyway.
Sort of like the unlimited advertising, in that the value of true unlimited declined because everyone with specified limit FUP's and throttles were still allowed to call their service unlimited.
I've now got the upgraded message on VM, no new modem config yet. So still on 33.33Mb.
qasdfdsaq
30-04-2012, 18:52
The problem is it hinders investment.
eg. if I found 50billion tommorow and then decided to spend it on a national FTTP rolliut, it would be harder for me to differ on advertising and get takeup because people without FTTP can advertise it as fiber anyway.
Sort of like the unlimited advertising, in that the value of true unlimited declined because everyone with specified limit FUP's and throttles were still allowed to call their service unlimited.
Course then the tech savvy still get to differentiate a few rare providers that are really unlimited or really fibre, as opposed to generic consumer "unlimited" or generic consumer "fibre". (Note: BT has both, VM has neither, and various other companies fall between these two extremes)
hemelvirgin
30-04-2012, 19:25
;)
Hi,
rang 150 explained situation.
put through to customer services agreed to 12 month BB contract,bonus i got £3 reduction a month.
http://www.speedtest.net/result/1923924484.png
my speeds are now above
cpc1-heme9-2-0
vm customer services have cut off my tivo service !!!!.
:mad:
no emmerdale @ 7pm,the wife not happy:mad:
150 say the agent gave me a £3 discount BUT that meant my tivo & all the channels on M+ disappeared on that package.
obviously i would of not agreed to that if he said what the £3 discount was for ,i thought it was for loyalty staying with VM broadband for another year.
150 have reset my tivo account waiting now for the Tv to work.
not impressed,now paying what i was originally paying.
CycoSymz
30-04-2012, 20:32
I've now got the upgraded message on VM, no new modem config yet. So still on 33.33Mb.
Same here.
Engineer came.... " no upgraded upload till July1st mate"!
Waste of time as expected!
Exactly what I told the support guy many times!
Was in UK too!
---------- Post added at 09:41 ---------- Previous post was at 08:35 ----------
Anyone in area 30 got the upgraded upload yet?
dannyboy91uk
01-05-2012, 01:18
I saw that Oldham had been upgraded but mine hasn't been upgraded from 50MB to 100MB as of yet? A guy in the fifth page had stated Oldham had been upgraded, if so why haven't I had any confirmation? I checked on the Virgin Media website and it says March - April and when I login, I see no green shiny bar indicating that it has been upgraded.
I am very sorry that I have gone off topic, as this is supposed to be an upgraded area thread only.
CycoSymz
01-05-2012, 06:20
I'm now on 60meg in NG17 :)
Now on 60Mb in the modem config in Hemel Hempstead, however speed tests still showing 30, and I'm on a a gigabit switch to a gigabit router.
Well funnily enough after sending that request, I just got mine upgraded to 60 in the B93 area. :)
Ardbeg1977
02-05-2012, 08:16
Speed-doubled to 100Meg in Gravesend (Area 06). I get 105Meg down, 5Meg up, direct from VMG300 modem. 93Meg through Netgear WNR2000 router (VM supplied). I have requested a free Superhub, to give it a try. Don't need wireless, so will just use it as a modem / wired router. If the wired routing is not much cop, will upgrade to something like an Asus N56U and use SH in modem-only mode.
Dave
Can I remind members that this thread is purely about the upgrades and not about whether any VM equipment is good or bad.
Last two posts deleted
comanche
03-05-2012, 12:54
Mansfield now upgraded
cpc22-mfld14-2-0
Grimsby (or at least my part of Grimsby - UBR/Headend - grim17-2-0) has been upgraded. I'm not one of those who requested an early upgrade.
Original Speed was 30Mb, now on 60Mb - upload not upgraded yet.
Speed test below:
https://www.cableforum.co.uk/images/local/2012/05/58.png
Just checked with some relatives who are on Virgin Cable - they're on 10Mb - and it appears they haven't been upgraded yet, so it looks like it's still being rolled out here in Grimsby.
RandomLocation
09-05-2012, 01:31
Wasn't upgraded until tonight some time, still using VMG300 so hoping to get SHub soon to fire into modem mode.
50mb, cpc5-belf9-2-0
Config: http://pastebin.com/Dnxkt0WA
https://www.cableforum.co.uk/images/local/2012/05/46.png
https://www.cableforum.co.uk/images/local/2012/05/47.png
General Maximus
09-05-2012, 08:37
you have proved that you can get 100mbit so why do you want a shub? It isnt going to make it go any faster.
Wasn't upgraded until tonight some time, still using VMG300 so hoping to get SHub soon to fire into modem mode.
Thats like wanting to change from a sports car to a shiny new lada. The VMNG300 can handle what you can throw at it, the Superhub can handle what the average user might throw at it but will struggle when you tax it.
Remember guys that this is purely about areas that the upgrade has been completed in and not about the usual shub v vmg300 argument
RandomLocation
09-05-2012, 11:20
you have proved that you can get 100mbit so why do you want a shub? It isnt going to make it go any faster.
I was thinking further down the line, I have one coming so I will keep it down the line.
Remember guys that this is purely about areas that the upgrade has been completed in and not about the usual shub v vmg300 argument
A neighbor has also been upgraded as of last night too, we /were/ the only two 50mb users in the area however.
Can't wait to get on Usenet later :monkey:
SilverLady
09-05-2012, 16:57
Our speed doubled from 10 to 20 now. In Fife (may come under Dundee area, but not sure)
you have proved that you can get 100mbit so why do you want a shub? It isnt going to make it go any faster.
It will undoubtedly make it superiorly shitter...
craigj2k12
09-05-2012, 17:37
It will undoubtedly make it superiorly shitter...
hahaha ;)
alferret
09-05-2012, 18:36
Mansfield NG18 upgraded overnight cpc1-mfld8-0-0
Config now 20mb.
Just a small question, my Uncle is being sent a Superhub as his modem can't support 20Mb (it's an NTL:home 120 I think). Will this mean he'll get 30Mb once the Superhub is connected, even though the initial upgrade was from 10Mb to 20Mb?
General Maximus
11-05-2012, 07:35
nope, although customers "have" to have a shub for 30mbit because they need to be on docsis3 for the speed the shub is backwards compatible with docsis1 and 2 and can be configured for all speeds. When you hook it up and gtet it registered it will downloaded the latest firmware and then the config file for the speed you have been provisioned for (20mbit)
nope, although customers "have" to have a shub for 30mbit because they need to be on docsis3 for the speed the shub is backwards compatible with docsis1 and 2 and can be configured for all speeds. When you hook it up and gtet it registered it will downloaded the latest firmware and then the config file for the speed you have been provisioned for (20mbit)
Ah, thanks for clearing that up for me :tu:
Ignitionnet
11-05-2012, 20:45
Just a small question, my Uncle is being sent a Superhub as his modem can't support 20Mb (it's an NTL:home 120 I think). Will this mean he'll get 30Mb once the Superhub is connected, even though the initial upgrade was from 10Mb to 20Mb?
Yep. With the Superhub the L tier is 30Mb.
Ken Jude
17-05-2012, 18:50
OK, I've been doubled up to XL60mbps (from XL30), happened yesterday morning I believe from the modem uptime, but I wasn't in for long after work yesterday so didn't spot until now..
Area 24, AL7 (Welwyn Garden City/Panshanger )
Considering we were forecast April-July, I reckon mid-May's not a bad effort.
Speedtest.net result below:
https://www.cableforum.co.uk/images/local/2012/05/24.png
Looks like I've lost a little bit of the upstream which always maxed out previously.
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 267000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 66 55616000 Kbits/sec 267000000 Hz -1.8 dBmV 39.9 dB Hybrid
Locked QAM256 67 55616000 Kbits/sec 275000000 Hz -2.0 dBmV 40.2 dB Hybrid
Locked QAM256 68 55616000 Kbits/sec 283000000 Hz -2.4 dBmV 40.0 dB Hybrid
Locked QAM256 69 55616000 Kbits/sec 291000000 Hz -2.7 dBmV 39.8 dB Hybrid
Locked QAM256 70 55616000 Kbits/sec 299000000 Hz -1.5 dBmV 40.2 dB Hybrid
Locked QAM256 71 55616000 Kbits/sec 307000000 Hz -1.7 dBmV 40.4 dB Hybrid
Locked QAM256 72 55616000 Kbits/sec 315000000 Hz -1.8 dBmV 40.0 dB Hybrid
Locked QAM256 73 55616000 Kbits/sec 323000000 Hz -1.9 dBmV 39.9 dB Hybrid
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 34 20480 Kbits/sec 35800000 Hz 49.8 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 62612
Max Traffic Rate 66000000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 62611
Max Traffic Rate 3072000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
OK, I've been doubled up to XL60mbps (from XL30), happened yesterday morning I believe from the modem uptime, but I wasn't in for long after work yesterday so didn't spot until now..
Area 24, AL7 (Welwyn Garden City/Panshanger )
Considering we were forecast April-July, I reckon mid-May's not a bad effort.
Same area here, only get around 20-30mb on Speedtest.net. I get 59mb on the BT Speedtester.
Ken Jude
18-05-2012, 08:30
Same area here, only get around 20-30mb on Speedtest.net. I get 59mb on the BT Speedtester.
I think I got lucky with the selected server on that test that I posted. A couple of other checks were much worse, but download tests have me managing to get 7.4MBps consistently, so that's pretty much nearly 60Mbps I think.
Jitter looks pretty awful this morning though - my ping chart looks horrible. Not sure if that's a reflection of work still going on. pingtest.net only scored me at a B with a warning about online gaming not being optimal. Will see what it looks like in a couple of weeks time before worrying about it.
qasdfdsaq
18-05-2012, 09:08
Ipingtest.net only scored me at a B with a warning about online gaming not being optimal
Got a link?
MaverickJesus
18-05-2012, 15:39
Is there any technical or financial reason why they would only go from 4 -> 6 instead of 4 -> 8 downstream channels?
qasdfdsaq
18-05-2012, 15:56
8 costs more and is more difficult.
Some areas might even get away with less channels so they can save money and time by using less, I think we all know what virgin is like for cutting corners.
Although in saying that some areas seem to be being treated differently my friend on Belf has been upgraded with 5 channels and thats in a student area (literally) while in my area Bele we have 6 channels but no double speed yet.
Just noticed that our 30Mb has been doubled today (downstream only), and coincidentally the wireless radio in the superhub seems to have broken.
Area is brig17-2-0 on the 30MB package.
https://www.cableforum.co.uk/images/local/2012/05/16.png
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 314750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 6 55616000 Kbits/sec 314750000 Hz 6.2 dBmV 44.7 dB Hybrid
Locked QAM256 25 55616000 Kbits/sec 290750000 Hz 7.3 dBmV 45.4 dB Hybrid
Locked QAM256 26 55616000 Kbits/sec 298750000 Hz 6.8 dBmV 45.6 dB Hybrid
Locked QAM256 5 55616000 Kbits/sec 306750000 Hz 6.6 dBmV 45.1 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 5 20480 Kbits/sec 35800000 Hz 46.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 12320
Max Traffic Rate 66000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 12319
Max Traffic Rate 3072000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Not sure if posted already but I know my area has been done.
We upgraded to 30Mbit and were told over the phone the area was ready to get the double speed increase straight away so we are went straight from 10Mbit to 60Mbit.
https://www.cableforum.co.uk/images/local/2012/05/17.png (http://www.speedtest.net)
N1 / Islington / London
Connection
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 323000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 84 55616000 Kbits/sec 323000000 Hz 2.5 dBmV 39.5 dB Hybrid
Locked QAM256 81 55616000 Kbits/sec 299000000 Hz 2.4 dBmV 39.9 dB Hybrid
Locked QAM256 82 55616000 Kbits/sec 307000000 Hz 2.7 dBmV 39.9 dB Hybrid
Locked QAM256 83 55616000 Kbits/sec 315000000 Hz 2.2 dBmV 39.7 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 4 20480 Kbits/sec 45800000 Hz 43.3 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 1796
Max Traffic Rate 66000000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 5260
Max Traffic Rate 3072000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Current System Time:Sat May 19 23:41:53 2012
craigj2k12
20-05-2012, 01:24
Just noticed that our 30Mb has been doubled today (downstream only), and coincidentally the wireless radio in the superhub seems to have broken.
Area is brig17-2-0 on the 30MB package.
https://www.cableforum.co.uk/images/local/2012/05/16.png
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 314750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 6 55616000 Kbits/sec 314750000 Hz 6.2 dBmV 44.7 dB Hybrid
Locked QAM256 25 55616000 Kbits/sec 290750000 Hz 7.3 dBmV 45.4 dB Hybrid
Locked QAM256 26 55616000 Kbits/sec 298750000 Hz 6.8 dBmV 45.6 dB Hybrid
Locked QAM256 5 55616000 Kbits/sec 306750000 Hz 6.6 dBmV 45.1 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 5 20480 Kbits/sec 35800000 Hz 46.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 12320
Max Traffic Rate 66000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 12319
Max Traffic Rate 3072000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
interesting d/s channel set
mcilwraith
20-05-2012, 14:07
Hi
Yes i have been doubled up (area 24 AL10 Hatfield) from 10Mbs to 20Mbs.
BUT i was getting a solid 9.9 Mbs before, but now i get about 15-16 Mbs. I thought i would get closer to 20 Mbs. They are offering us the super hub for £20 if we have problems. Should i try the super hub? Currently have the blue ntl 250 modem and an Apple Airport Express wireless router. Any advice?? I have heard bad things about the super hub wireless ability.
jempalmer
20-05-2012, 15:00
You could ask for a Superhub and use it in modem mode. Since you already have a wireless router it would make sense to utilise it.
General Maximus
20-05-2012, 17:47
Hi
Yes i have been doubled up (area 24 AL10 Hatfield) from 10Mbs to 20Mbs.
BUT i was getting a solid 9.9 Mbs before, but now i get about 15-16 Mbs. I thought i would get closer to 20 Mbs. They are offering us the super hub for £20 if we have problems. Should i try the super hub? Currently have the blue ntl 250 modem and an Apple Airport Express wireless router. Any advice?? I have heard bad things about the super hub wireless ability.
tbh the shub is rubbish and there is only 1 reason why you would want/need one:
Your ntl 250 modem can handle 20mbit no probs and the only reason why you would get less than that is congestion on the channels you are using. I think your modem can only use 2 downstream channels if I remember correctly. The shub can use a max of 8 channels to load balance across so if for example the 2 channels you are currently using are congested, it will use the free juice on another channel allowing you to achieve full speed. Now that being said, it isnt neccessarily going to happen. VM enable a certain number of bonded channels by area and by tier and even most of the 100mbit users are only using 5 or 6 channels and I have seen 30mbit users on 3 channels so at most you can hope for 1 extra channel on the shub atm (so you will be load balancing across 3 channels). But as Tesco's says: every little helps
I think your modem can only use 2 downstream channels if I remember correctlyAs far as I know the Ambit 250 uses 1 channel. Tis only the VMNG300 and SuperHub that can use more than one channel
mcilwraith
21-05-2012, 10:08
Thanks for the replies.
So would anyone actually recommend the SuperHub? Will it easily replace my ntl 250 and airport express? Or is the wireless so bad i will end up using my old wireless router? Sometimes you only see the negative stuff on these forums regarding the super hub. Anyone actually like it? And will i get 20Mb/s (as now) or 30Mb/s due to the super hub? Thanks!!
lightboy
21-05-2012, 11:14
Derby now available :birthday:
General Maximus
21-05-2012, 14:21
Thanks for the replies.
So would anyone actually recommend the SuperHub? Will it easily replace my ntl 250 and airport express? Or is the wireless so bad i will end up using my old wireless router? Sometimes you only see the negative stuff on these forums regarding the super hub. Anyone actually like it? And will i get 20Mb/s (as now) or 30Mb/s due to the super hub? Thanks!!
You can ask anyone and they'll tell you i moan my ass off about the shub all the time and it is only in extreme circumstances that i would ever recommend anyone using it. This is one of those times which i thought would never come :) Honestly though, you'll be a million times better off with the shub and far more likely to get your speed. Each channel runs at 55mbit so you only need yourself and 2 other peeps on the line trying to pull 20mbit each and you are screwed. You'll probably only use 2 or 3 channels on the shub but it is better than 1.
Now this is the big BUT. Whilst i am saying the shub is good for you as a modem, it is flipping pants as a router and i would never recommend anyone using it as a router in a zillion years. By all means ring up for one and use it in modem mode and continue to use you current router.
Ignitionnet
21-05-2012, 14:28
tbh the shub is rubbish and there is only 1 reason why you would want/need one:
Your ntl 250 modem can handle 20mbit no probs and the only reason why you would get less than that is congestion on the channels you are using. I think your modem can only use 2 downstream channels if I remember correctly. The shub can use a max of 8 channels to load balance across so if for example the 2 channels you are currently using are congested, it will use the free juice on another channel allowing you to achieve full speed. Now that being said, it isnt neccessarily going to happen. VM enable a certain number of bonded channels by area and by tier and even most of the 100mbit users are only using 5 or 6 channels and I have seen 30mbit users on 3 channels so at most you can hope for 1 extra channel on the shub atm (so you will be load balancing across 3 channels). But as Tesco's says: every little helps
Each channel runs at 55mbit so you only need yourself and 2 other peeps on the line trying to pull 20mbit each and you are screwed. You'll probably only use 2 or 3 channels on the shub but it is better than 1.
Everyone regardless of whether they are on 30Mb or 100Mb uses every DOCSIS 3 channel available in their local area.
There are no areas with 3 downstream channels now, upgrade to 4 was a prerequisite of 100Mb release and is a bare minimum for areas which have received their automatic downstream upgrade.
My area was semi upgraded the weekend.
I have the 60Mbps download but still stuck on the 3Mbps upload :/
qasdfdsaq
21-05-2012, 14:40
Welcome back to the world of one-way internet.
Hi
Yes i have been doubled up (area 24 AL10 Hatfield) from 10Mbs to 20Mbs.
BUT i was getting a solid 9.9 Mbs before, but now i get about 15-16 Mbs. I thought i would get closer to 20 Mbs. They are offering us the super hub for £20 if we have problems. Should i try the super hub? Currently have the blue ntl 250 modem and an Apple Airport Express wireless router. Any advice?? I have heard bad things about the super hub wireless ability.
I had terrible trouble with a shub I went from 10 to 30 meg but it was continually locking up running extremely slow and a complete pain so I reverted back to my old modem and 10 meg, don't touch it with a bargepole.
I had terrible trouble with a shub I went from 10 to 30 meg but it was continually locking up running extremely slow and a complete pain so I reverted back to my old modem and 10 meg, don't touch it with a bargepole.
before or after the firmware update?
and still you say 'don't touch it with a bargepole.' ?
theres modem mode if the combo mode fails to meet requirements.
General Maximus
21-05-2012, 18:00
Everyone regardless of whether they are on 30Mb or 100Mb uses every DOCSIS 3 channel available in their local area
I always thought that made sense and wondered why they didnt do it. I thought they enabled so many channels by tier because I have seen a few 30mbit users on 3 channels.
and still you say 'don't touch it with a bargepole.' ?
theres modem mode if the combo mode fails to meet requirements.
I have an opinion I gave it to the person who asked the question , and I still say don't touch it with a bargepole !
Ignitionnet
22-05-2012, 18:23
I always thought that made sense and wondered why they didnt do it. I thought they enabled so many channels by tier because I have seen a few 30mbit users on 3 channels.
There were 50Mb users on those same 3 channels. Part of the upgrades for 100Mb was making at least 4 channels available.
The messages telling the modems which downstream channels to connect to arrive at the modem before the tier becomes relevant.
mcilwraith
31-05-2012, 13:39
tbh the shub is rubbish and there is only 1 reason why you would want/need one:
Your ntl 250 modem can handle 20mbit no probs and the only reason why you would get less than that is congestion on the channels you are using. I think your modem can only use 2 downstream channels if I remember correctly. The shub can use a max of 8 channels to load balance across so if for example the 2 channels you are currently using are congested, it will use the free juice on another channel allowing you to achieve full speed. Now that being said, it isnt neccessarily going to happen. VM enable a certain number of bonded channels by area and by tier and even most of the 100mbit users are only using 5 or 6 channels and I have seen 30mbit users on 3 channels so at most you can hope for 1 extra channel on the shub atm (so you will be load balancing across 3 channels). But as Tesco's says: every little helps
Well, I got my SuperHub (£20) and installed it myself (easy). So far using the SuperHub as the modem and wireless router and its a solid 30Mb all the way. Very happy with it so far! Wireless signal strength is even better than my Apple Airport Express which is/was a great piece of kit. So my speed has increased from 10Mb to 30Mb and i have replaced my ancient modem and router with a shiny new SuperHub. One happy camper. :)
nemesis01
29-06-2012, 05:26
Got my upgrade when I turned the PC on this morning, in Scunthorpe. :)
carbon60
29-06-2012, 09:30
My father power cycled the electrical power on the house last Saturday and I ended up upgraded.
Original Speed: 30Mbit
Upgraded Speed: 60Mbit
Upload still 3Mbit
UBR/Headend: brom8-2-0
Now, when we got a new bundle a couple of months back we were told we'd get 60Mbit whenever it became available so whether this is classed as an early upgrade I don't know.
FWIW we are still on only 4 downstreams.
freeviewer
29-06-2012, 09:53
CO4 Upgradad thanks
Shame getting email is not easy sometimes :{
This message appears (Server error
We are unable to process your request at this time, please try again later.)
How long does it take from the increase in the no of DS channels to the upload speed increase?
My area is due for speed upgrades between April and July and I have got the DS speed upgrade.
Upstream increase schedule hasn't been detailed yet
Chrysalis
29-06-2012, 15:53
I am on the bottom tier now which is now of course 30mbit.
VM have been trying to call me 8 times in the past 3 days, I then answered the 9th call. They were basically saying I was getting bumped to 60meg for free soon and of course the inevitable sales pitch then came through trying to make me buy more services, told them I was busy and ended the call as I think cold calling is lame, especially to your own paying customers.
Got my upgrade when I turned the PC on this morning, in Scunthorpe. :)
Odd - I am in the same area and not been upgraded as of yet..
kwikbreaks
30-06-2012, 17:23
I am on the bottom tier now which is now of course 30mbit.That will be XL and the second tier or you wouldn't be getting the 60Mbps.
The troublesome thing is that anybody can do what I did - upgrade from L 10Mbps to XL and you get 60Mbps regardless of whether the area is getting its general doubling or not - my area doubling is shown as Oct 2011 - Jul 2012 yet the double speed packages are up for sale now. Of course I had to splash out to get that - a whole £2.50 a month extra :)
That will be XL and the second tier or you wouldn't be getting the 60Mbps.Actually, as we established in another thread, he's on L 30
The troublesome thing is that anybody can do what I did - upgrade from L 10Mbps to XL and you get 60Mbps regardless of whether the area is getting its general doubling or not - my area doubling is shown as Oct 2011 - Jul 2012 yet the double speed packages are up for sale now. Of course I had to splash out to get that - a whole £2.50 a month extra :)Yes they can, because doing the odd upgrade or connection onto 60Mbit is a world of difference to upgrading everyone in an area on XL 20 and XL 30 to 60Mbit
Chrysalis
30-06-2012, 20:15
yes I am on L 30 or the bottom tier as I call it, so quite what the cold caller was offering not sure but I was busy so had to end the call.
Blackpool upgraded on the 27th
kwikbreaks
30-06-2012, 21:49
Yes they can, because doing the odd upgrade or connection onto 60Mbit is a world of difference to upgrading everyone in an area on XL 20 and XL 30 to 60MbitTrue enough but it's such a good deal I'm surprised that there isn't a huge takeup - well it's a good deal so long as congestion doesn't ruin things. Right now mine looks to be excellent.
squirrel1970
01-07-2012, 17:03
stkp8 Stockport upgraded (my area anyway)
ancient dlink router failing and needs replacing (it can't handle it, it's too old!)
Speeding along at 18.8Mb anyways.
:D
BomberAF
01-07-2012, 17:55
Does anyone know whether the Liverpool area has been upgraded yet? The reason I ask is, I upgraded my package before the date, so I got mine upgraded before the date, so I am not sure whether the area has been updated or not.
jempalmer
01-07-2012, 18:23
You could wade through this thread:
http://community.virginmedia.com/t5/Up-to-50Mb-broadband/Service-Status-in-Liverpool-Area/td-p/270383/page/43
Not sure if it will help though.
Harryn9000
02-07-2012, 14:28
bomberaf suppose to be from this month mate i'm hoping for upload increase but we will see
broadbandking
03-07-2012, 08:45
Does anyone know whether the Liverpool area has been upgraded yet? The reason I ask is, I upgraded my package before the date, so I got mine upgraded before the date, so I am not sure whether the area has been updated or not.
If you log in to My Virgin Media it will tell, as I upgraded before but still get the message stating area has been done.
nigelmclelland
03-07-2012, 11:35
Anyone know if the Wirral area has been upgraded yet, If I log in to "My Virginmedia" it does not say yet ?
swoop101
03-07-2012, 12:17
I see my area is getting left behind as usual, and I can see the main Virgin building from my house :(
Chrysalis
03-07-2012, 13:01
you paid them a visit?
anyone have have any info on area 03/croydon? says april to july on bolt checker!
nigelmclelland
03-07-2012, 17:01
anyone have have any info on area 03/croydon? says april to july on bolt checker!
This is rediculosis, Virgin should maintain a .PDF as an update source as they have done in the past!
Yeah, as we hit July the Boltometer becomes pretty useless because for the vast majority its just "July onwards"
Not had an email or letter yet but I have just logged into myVirginMedia and was told I am upgraded, checked modem config but was still on 50MB, a quick reset later and I'm on 100MB, still got 5MB upload though.
I'm in Stockport cpc2-stkp8-2-0-cust***.**-*.cable.virginmedia.com
Primary Downstream Service Flow
SFID : 17948
Max Traffic Rate : 111000000 bps
Max Traffic Burst : 10000 bytes
Min Traffic Rate : 0 bps
Primary Upstream Service Flow
SFID : 17947
Max Traffic Rate : 5120000 bps
Max Traffic Burst : 16320 bytes
Min Traffic Rate : 0 bps
Max Concatenated Burst : 16320 bytes
Scheduling Type : Best Effort
https://www.cableforum.co.uk/images/local/2012/07/54.png (http://www.speedtest.net)
when channel bonding reaches ya area then ya get the upload, im on 100mb down and 5mb up. maybe will see 200mb down 20mb up so then bt fttc doesnt look so appealing with there 20mb upload.
Not had an email or letter yet but I have just logged into myVirginMedia and was told I am upgraded, checked modem config but was still on 50MB, a quick reset later and I'm on 100MB, still got 5MB upload though.
I'm in Stockport cpc2-stkp8-2-0-cust***.**-*.cable.virginmedia.com
Primary Downstream Service Flow
SFID : 17948
Max Traffic Rate : 111000000 bps
Max Traffic Burst : 10000 bytes
Min Traffic Rate : 0 bps
Primary Upstream Service Flow
SFID : 17947
Max Traffic Rate : 5120000 bps
Max Traffic Burst : 16320 bytes
Min Traffic Rate : 0 bps
Max Concatenated Burst : 16320 bytes
Scheduling Type : Best Effort
https://www.cableforum.co.uk/images/local/2012/07/54.png (http://www.speedtest.net)
Placemat
03-07-2012, 20:09
Maidenhead (Area 14) still no upgrade, hoping they make the April-July target!
I would't mind the wait had I not be stuck on the reduced traffic management rate. Kind of feel like I'm being penalised for not being a new customer, who would receive 60mbs at the same price straight away.
kwikbreaks
03-07-2012, 22:55
I did and upgraded from 10Mbps to 60Mbps for £2.50 a month....
I see I got slightly stiffed though. I knew it was a 12 month contract and that has just come through. It doesn't show as a £2.50 loyalty discount it shows as £5 and my normal rate at £30 which is more than a new customer - that ensures I'll be calling again in a years time. Fair game. In a year I may have seen a repeat of the abysmal performance I had earlier in the year and have forgiven Openreach for their no-show on the Infinity install.
It's all a game.
nigelmclelland
04-07-2012, 08:23
Anyone know if the Wirral area has been upgraded yet, If I log in to "My Virginmedia" it does not say yet ?
Agh well...... I phoned VM last night and got told 5th July 2012 for Wirral upgrade, lets see what happens!
Finally the My Virgin media site came back up and not only did it inform me that I was already at 100mbit but my modem was fine for wired connection (Ambit 300). I called 150 and it took 25 minutes to get somebody from india to answer. he told me my current modem cannot handle 100mbit and would not send the config file (if one should exist) and a superhub was on its way , 2-3 working days. Scunthorpe area..
jempalmer
04-07-2012, 20:06
Finally the My Virgin media site came back up and not only did it inform me that I was already at 100mbit but my modem was fine for wired connection (Ambit 300). I called 150 and it took 25 minutes to get somebody from india to answer. he told me my current modem cannot handle 100mbit and would not send the config file (if one should exist) and a superhub was on its way , 2-3 working days. Scunthorpe area..
Utter rubbish, the VMNG300 is quite capable of 100mb. Read some of the threads on here that prove that this is the case. Try calling CS during the week in normal office hours. You should get a non Indian rep. who can sort you problem. Hope this is of some help.
I just checked and my area is supposed to be getting upgraded sometime this month, with that in mind just wanted to ask a question regarding what to expect.
I'm currently on one of the old 10Mb packages so will VM be shifting my package to match their current lowest package (30mb) or will I end up on a 20Mb mystery tier, getting a lesser service for the same price as a new customer?
nigelmclelland
05-07-2012, 14:51
I just checked and my area is supposed to be getting upgraded sometime this month, with that in mind just wanted to ask a question regarding what to expect.
I'm currently on one of the old 10Mb packages so will VM be shifting my package to match their current lowest package (30mb) or will I end up on a 20Mb mystery tier, getting a lesser service for the same price as a new customer?
Whats your area?
I just checked and my area is supposed to be getting upgraded sometime this month, with that in mind just wanted to ask a question regarding what to expect.
I'm currently on one of the old 10Mb packages so will VM be shifting my package to match their current lowest package (30mb) or will I end up on a 20Mb mystery tier, getting a lesser service for the same price as a new customer?
The suggestion is that if you have a SHub already you should go straight to 30/1. Then at some point in the future the upstream will be upgraded to provide bonded channels and 3Mb/s.
If you don't have a SHub then you will go to 20/1 and then to 20/2 when the upstream improvements are made. You will have an option to 'buy' a SHub for a one off payment to take you to 30/1. The SHub remains VM propertly however!
If you are not in contract I'd expect a quick call to retentions to get you the SHub for free and maybe even a better monthly rate. You'll have to be convincing and polite IME.
qasdfdsaq
05-07-2012, 15:03
I thought it was 30/2
Also 20/1 doesn't exist, it's 20/2 for all.
Whats your area?
VM wesbite says it is area ref 20, cheshire.
The suggestion is that if you have a SHub already you should go straight to 30/1. Then at some point in the future the upstream will be upgraded to provide bonded channels and 3Mb/s.
If you don't have a SHub then you will go to 20/1 and then to 20/2 when the upstream improvements are made. You will have an option to 'buy' a SHub for a one off payment to take you to 30/1. The SHub remains VM propertly however!
If you are not in contract I'd expect a quick call to retentions to get you the SHub for free and maybe even a better monthly rate. You'll have to be convincing and polite IME.
My existing contract is up this month (I phoned them just under 12 months ago since I was paying roughly £5 more than new customers at the time and they adjusted the price then and locked me into a new 12 month contract.) I don't currently have a superhub, still have the old blue modem from the ntl days so it looks like I'll be making a call to VM shortly.
Thanks for the info.;)
I thought it was 30/2
Also 20/1 doesn't exist, it's 20/2 for all.
You're correct re 30/2 for the L30 moving to 30/3.
However, ML20 is 20/1 moving to 20/2.
(Source STM policy 2/4/2012)
nigelmclelland
05-07-2012, 15:28
Ben is the Wirral being upgraded today (CH63)?
qasdfdsaq
05-07-2012, 15:31
However, ML20 is 20/1 moving to 20/2
Gee, there's an ML20 now too? Complicated buggers.:angel:
I'm assuming that's the "doubled" version of 10/1
VM wesbite says it is area ref 20, cheshire.
What area of Cheshire (it's a big county). I'm over in the east - Bollington (aka Happy Valley).
My existing contract is up this month (I phoned them just under 12 months ago since I was paying roughly £5 more than new customers at the time and they adjusted the price then and locked me into a new 12 month contract.) I don't currently have a superhub, still have the old blue modem from the ntl days so it looks like I'll be making a call to VM shortly.
Thanks for the info.;)
Another good reason to get onto the L30 tier is that the STM rate is only 50% rather than 75% reduction.
So if you get STMd on 20Mb/s you end up with 5Mb/s rather than 15Mb/s on 30Mb/s.
---------- Post added at 15:40 ---------- Previous post was at 15:36 ----------
Gee, there's an ML20 now too? Complicated buggers.:angel:
I'm assuming that's the "doubled" version of 10/1
I know what you mean. I guess the logic is that the M10 & L10 go to the ML20.
Also, you might assume that the L30 is only for L10 customers. M10 customers might have to haggle.
What area of Cheshire (it's a big county). I'm over in the east - Bollington (aka Happy Valley).
Another good reason to get onto the L30 tier is that the STM rate is only 50% rather than 75% reduction.
So if you get STMd on 20Mb/s you end up with 5Mb/s rather than 15Mb/s on 30Mb/s.
Macclesfield.
And yeah, that 50% reduction is definitely appealing as the STM has been driving me nuts of late.
Macclesfield.
And yeah, that 50% reduction is definitely appealing as the STM has been driving me nuts of late.
I guess we'll get upgraded at the same time. I'm on cpc14-macc3-2-0.
Hitting the evening 1.5GB is a regular occurance for me too. The kids get home from school, 2 * iPlayer stream for a couple of hours and it's STMd before I get home from work:mad: Sometimes I've even taken to downloading 1.5GB of data from 4pm (finishes at about 4:20) so that I have full rate again at 9:20.
nigelmclelland
05-07-2012, 16:42
VM wesbite says it is area ref 20, cheshire.
My existing contract is up this month (I phoned them just under 12 months ago since I was paying roughly £5 more than new customers at the time and they adjusted the price then and locked me into a new 12 month contract.) I don't currently have a superhub, still have the old blue modem from the ntl days so it looks like I'll be making a call to VM shortly.
Thanks for the info.;)
Yes I am area 20 CH63 wonder if its gonna be tonight for speed upgrade?
Any idea when Derby (DE21) will be getting upgraded?
VM website says from July onwards.
MaXiMiZe
05-07-2012, 19:12
Anyone from Bolton been upgraded yet?
Are there any breakdowns other than July Onwards? I'm in Nuneaton, think that runs off Warwick
roughbeast
06-07-2012, 06:26
Are there any breakdowns other than July Onwards? I'm in Nuneaton, think that runs off Warwick
We definitely need a regularly updated pdf, area by area, as we did for most of the other roll outs.
VM should know that information reduces uncertainty and disenchantment.
chrishughes33
06-07-2012, 10:59
Rang up yesterday to see when Derby DE24 would be upgraded. It was done there and then so now running at doublespeed.
Rang up yesterday to see when Derby DE24 would be upgraded. It was done there and then so now running at doublespeed.Just to point out that is an On Demand upgrade, which is different to the whole areas being done
FairyFairy
06-07-2012, 11:41
We definitely need a regularly updated pdf, area by area, as we did for most of the other roll outs........
Definitely!!!!!!
I keep checking on My Virgin page ... and enter postcode - and text comes up but no dates!!!!!!!! (Regularly for ages now!!!!!)
No update in Warrington (Birchwood) yet.
Just rebooted the Modem, still on 30Mb here.
They said July, but not when in July.
Virgin Member pages are down at the moment as well :-(
RealDiamond
06-07-2012, 13:31
http://doublespeed.virginmedia.com/ site is still up.
It not effected by the my Account sites down time...
FairyFairy
06-07-2012, 13:53
That site doesn't work for me (Mac - Safari) I enter the postcode and the text comes up but nothing on the right hand side like it did a few months ago with the time scale:td:
nigelmclelland
06-07-2012, 21:09
Agh well...... I phoned VM last night and got told 5th July 2012 for Wirral upgrade, lets see what happens!
Oh well, talk about Eastern promise, more like empty promise. No upgrade as yet !!!
swoop101
06-07-2012, 21:14
That site doesn't work for me (Mac - Safari) I enter the postcode and the text comes up but nothing on the right hand side like it did a few months ago with the time scale:td:
click and chose save as, if it shows 'version 5' then it is from July onwards
roughbeast
06-07-2012, 21:15
Oh well, talk about Eastern promise, more like empty promise. No upgrade as yet !!!
A perfect example of the cynicism and despondency you get when up-to-date information is lacking.
Wake up VM! Tell us what the timetable is area by area. Update weekly. It's not that hard.
Any idea when Derby (DE21) will be getting upgraded?
VM website says from July onwards.
Was told end of august when i rang.
A perfect example of the cynicism and despondency you get when up-to-date information is lacking.
Wake up VM! Tell us what the timetable is area by area. Update weekly. It's not that hard.
Even if they just updated the double speed website, considering basically everybody is on "july onwards" now which is vague to say the least.
kwikbreaks
07-07-2012, 04:09
considering basically everybody is on "july onwards
We must be the unprivileged few then :(
http://www.idontbelieveit.me.uk/wp-content/uploads/2012/07/unprivileged_few.jpg
Not in VM's commercial interest to be open about upgrade dates. They won't want customers to know the upgrade might be a year away, or they might disappear to competitors. Best to keep them hanging on in the hope it might be next week. I'm betting it'll be towards the end of all these periods.
qasdfdsaq
07-07-2012, 11:50
That's exactly how they tricked me into staying for 15 extra months. In the end the upgrade came 3 months after their last estimated date passed and they stopped providing them.
roughbeast
07-07-2012, 13:55
Not in VM's commercial interest to be open about upgrade dates. They won't want customers to know the upgrade might be a year away, or they might disappear to competitors. Best to keep them hanging on in the hope it might be next week. I'm betting it'll be towards the end of all these periods.
I would like to know how much overlap there is between BT's FTTC roll out and VM's existing cable networks. BT have avoided my area so far. I wonder how much real competition there is in VM's established areas.
kwikbreaks
07-07-2012, 17:15
I would have expected a fair amount of overlap as both companies will have chosen/will be choosing areas where they expect a commercial return and I'd expect both companies to make similar evaluations of the areas concerned. There may be a bit of bias introduced by government handouts but I think they are mostly aimed at rural areas which is still going to be a small proportion of total rollout.
MaXiMiZe
07-07-2012, 17:29
I was given a April-July estimate according to the boltometer but nothing as of yet :(
Chrysalis
08-07-2012, 09:56
I would have expected a fair amount of overlap as both companies will have chosen/will be choosing areas where they expect a commercial return and I'd expect both companies to make similar evaluations of the areas concerned. There may be a bit of bias introduced by government handouts but I think they are mostly aimed at rural areas which is still going to be a small proportion of total rollout.
FTTC was different to traditional rollouts. It seemed to concentrate on small towns and larger villages before city areas, and then some random middle of the nowhere places got randomly picked as well I think for PR reasons. The pattern I seen with FTTC if any pattern at all is wealthy areas rather than population density.
i was given july onwards, for line to get boost from 100 to 120mb.
wife job is to work with engineers that install everything into houses, asked her 1st time you get a engineer that working in our area (uddingston) & ask about it, 2 told her yesterday that it will not happen before October now for our area, what a kick in the teeth.
No update in Warrington (Birchwood) yet.
Just rebooted the Modem, still on 30Mb here.
They said July, but not when in July.
Virgin Member pages are down at the moment as well :-(
I think you will find it said FROM July onwards :D
roughbeast
08-07-2012, 13:06
FTTC was different to traditional rollouts. It seemed to concentrate on small towns and larger villages before city areas, and then some random middle of the nowhere places got randomly picked as well I think for PR reasons. The pattern I seen with FTTC if any pattern at all is wealthy areas rather than population density.
So in answer to MR K's point, that it is not commercially viable for VM to give out detailed roll out info for fear of scaring customers off, I would suggest that VM cable customers are unlikely to be scared off by being late in the roll out schedule except in those limited areas in which they compete with other FTFC providers.
Coventry is scheduled for July onwards, presumably before those scheduled for October onwards. :rolleyes: If our upgrade is put off and I wanted to change from VM I would have to go back to crappy copper and even crappier BTVision! :shocked: Not a chance.
Martin_D
08-07-2012, 16:03
i was given july onwards, for line to get boost from 100 to 120mb.
wife job is to work with engineers that install everything into houses, asked her 1st time you get a engineer that working in our area (uddingston) & ask about it, 2 told her yesterday that it will not happen before October now for our area, what a kick in the teeth.
Sorry but the upgrade work in the uddingston is still on track for double speed upgrade in september and the 120mb upgrade date still to be conformed
Sorry but the upgrade work in the uddingston is still on track for double speed upgrade in september and the 120mb upgrade date still to be conformed
i have had my double speed for some months now, was talking about further boost to 120mb, with vm website says july onwards. only said that we was not getting the 120mb till oct. if sooner the better. like JULY, i wish :)
I was given a April-July estimate according to the boltometer but nothing as of yet :(
call VM
I also have a April-July estimate so I called VM to ask when I would get the double speed (currently on 50mb) and the lady said I would be contacted by phone as to when it'll be doubled within the month :erm:
nigelmclelland
10-07-2012, 13:59
I also have a April-July estimate so I called VM to ask when I would get the double speed (currently on 50mb) and the lady said I would be contacted by phone as to when it'll be doubled within the month :erm:
Sounds like the cock and bull story I got from India just to get me off the line!
Have had the double download for a while and when everything went down for 2 or 3 hours (phone and BB) today i'd hoped for it coming back up with 10mb on the modem, no luck though :)
MaXiMiZe
10-07-2012, 23:41
So I called VM and they put the 60Mb through but told me that I may not get the speed if the area has not been upgraded (laying down new lines etc). I know for a fact that no one else in my area has 60Mb as they haven't upgraded everyone automatically.I checked the modem config pages and I am on 60Mb but its not consistent and very fluctuating as I believe they have not still properly upgraded the necessary equipment. Guy on phone said end of July is the deadline for the proper upgrade.
General Maximus
11-07-2012, 07:12
they can provision you for it which means they tell your modem it is allowed to download at 60mbits but it can only do it if the capacity is there on the network. It is like me saying I have changed the law and the speed limit is now 100mph, but if all the roads are short. narrow single lane roads it just aint gonna happen.
qasdfdsaq
11-07-2012, 10:13
VM aren't laying down any new lines, its just adding more channels on existing ones.
VM aren't laying down any new lines, its just adding more channels on existing ones.
So what happens if there isn't the capacity to add more channels to a cable segment?
I guess that any cable segment has about 30 downstream channels available for broadband (assuming 880Mhz bandwidth, 8Mhz channels with 80 used for broadcast services).
That's a total downstream capacity of 1.5Gb/s.
Say that the average BB speed is 50Mb/s (after doubling) and a 50/1 contention is used.
That gives 1500 modems per cable segment.
I bet they can't ensure that without splitting the segments in more populated areas.
qasdfdsaq
11-07-2012, 16:06
250 homes passed per segment used to be targetted, some US companies are already running at 150 or below
Average speed before doubling was somewhere around 12-16 so I highly doubt it's going to hit 50 anytime soon.
Chrysalis
11-07-2012, 21:44
where you get this 250 figure from? rollout in leics was targeted at way higher then that on rollout.
incidently my download performance is shot again, 10-20mbit evening and doesnt max out earlier in the day either.
kwikbreaks
11-07-2012, 22:31
That's an interesting (to me) double packet loss spike just before 2:00am on your chart - I have exactly the same on mine and Leicester is a fair way off from Northampton.
qasdfdsaq
12-07-2012, 11:26
where you get this 250 figure from? rollout in leics was targeted at way higher then that on rollout.
A wise man once uttered it in the mists of time
MaverickJesus
12-07-2012, 17:25
That's an interesting (to me) double packet loss spike just before 2:00am on your chart - I have exactly the same on mine and Leicester is a fair way off from Northampton.
I had exactly the same and I'm in Cheltenham, so its not localised.
qasdfdsaq
12-07-2012, 17:35
Happened yesterday too, but was nothing to do with VM then (http://qasdfdsaq.com/ping)
borrissey
12-07-2012, 23:38
I think there upgrading the network in my area now, last couple of days the Internet has been down in the day from about 10 till 3. Plus July onwards Bolt is saying.
kwikbreaks
13-07-2012, 07:46
I'd guess at it being a fault. We had an interim upgrade last month and everybody in the area got letters warning of potential outages. As it turned out there were a couple of very short breaks in the internet service - no idea if TV was affected.
nigelmclelland
13-07-2012, 08:30
Lets have a .PDF for heavens sake all this pallarva could be going on for a year say .......
borrissey
13-07-2012, 11:22
I'd guess at it being a fault. We had an interim upgrade last month and everybody in the area got letters warning of potential outages. As it turned out there were a couple of very short breaks in the internet service - no idea if TV was affected.
Ah ok, have most people on here that have been upgraded had these letters then?
Ah ok, have most people on here that have been upgraded had these letters then?
I never got a letter but I did notice that in the few weeks running up to my speed being doubled there were quite a few outages.
watzizname
14-07-2012, 16:02
Dammit, i want some outages already http://s5.postimage.org/ujp80esz7/Argh.gif
My internet is meant to me upgraded to 60mb this month, but still no news. How exactly does the process take place?
Thanks
Did it say 'in July' or 'from July'?
Did it say 'in July' or 'from July'?
First of all it said April till June and it changed all of a sudden just before the end of June to July. So, I presume it has to be done soon.
Sorry but the upgrade work in the uddingston is still on track for double speed upgrade in september and the 120mb upgrade date still to be conformed
aka maybe we will get round to it in January?
We had to wait a very long time for the initial UBR upgrades over everyone else, i.e. 100mb has only been in our area for a few months compared to those for a year+, now I have the sneaky suspicion they will hold back the 1:10 upload ratio for a long time also.
VM is starting to lie constantly now, and keep failing to meet demands/deadlines.
Bet those that decide when work is carried out had "Can work within deadlines" on their CV's and App forms.
MaverickJesus
16-07-2012, 18:00
Staverton was basically one of the last areas to get 100mbit, and yet it was in the first tranche to get the double speed upgrade and it was delivered early as well.
I very much doubt VM just have some vendetta against Uddingston.
daveyg99
16-07-2012, 19:27
Looks like Lewisham S.E london got sorted, they updated me form 50mb a few days back on
cpc10-lewi15-2-0-cust322.2-4.cable.virginmedia.com
roughbeast
16-07-2012, 21:20
Something weird just happened some time this evening. My speed has dropped to <40Mb, up speed is <5Mband ping is > 60ms. The Superhub GUI has changed. I can no longer access advance mode to view connection status. I am still in modem only mode it seems. I tried the reset button. No change. The Firmware is:-
Super Hub Version
Software Version "R36"
Hardware Version 2.00
Is this possibly something to do with speed doubling or is this a fault?
Edit.............................................. .................................................. .................................................. ................................................
CS tell me this is a firmware upgrade and that my loss of speed may have had something to do with it. Speed is back to normal now.
The change has nothing to do with speed doubling they say, but more to do with improving wireless functionality and ease of GUI use.
I will reserve judgement on the latter point!
General Maximus
16-07-2012, 21:32
seeming as though they have been doing everything backwards recently it sounds like they have got it right. Instead of doubling your speed they halved it :)
roughbeast
16-07-2012, 22:13
seeming as though they have been doing everything backwards recently it sounds like they have got it right. Instead of doubling your speed they halved it :)
I also asked CS about speed doubling. The Scot on the other end said he hadn't a clue regarding the Coventry area. July onwards could mean next week or any time in the next 12 months. Neither did he know about his own area.
BTW, having accessed the new Superhub GUI there is some information no longer available. eg the Max Raw Bit Rate. We will miss this as an indicator of configuration change that may be affecting performance.
Anyway, this is off topic, so I'll desist.
your connection stats are there even in modem mode. go to the web interface but dont login. look to the top right corner.
the new firmware stabilizes the connection or more simply the SuperHub with R36 is able to handle the connection better. i dont understand the possible cause being the firmware itself. if anything its a glitch within setup.
roughbeast
16-07-2012, 22:54
your connection stats are there even in modem mode. go to the web interface but dont login. look to the top right corner
Yeah, I'd found that eventually, but they have missed out the Max Raw Bit Rate from the connection info given.
https://www.cableforum.co.uk/images/local/2012/07/43.jpg
he's missed a few things. poor chap must be sick of his job.
kwikbreaks
17-07-2012, 08:23
His supervisor keeps giving him hell too..
Download Failed (1)
Do you have to receive a letter from Virgin about your internet upgrade before they do it or can they do it without letting you know it has happened?
they sent out double letters a few months ago. then once you're doubled you get another letter saying your up and running on one of the new double speeds.
well thats what i got anyway
---------- Post added at 16:01 ---------- Previous post was at 15:58 ----------
His supervisor keeps giving him hell too..
http://www.idontbelieveit.me.uk/wp-content/uploads/2012/07/CIMG1009.jpg
:LOL: smart kid Kwik :welcome: to the forum :D
they sent out double letters a few months ago. then once you're doubled you get another letter saying your up and running on one of the new double speeds.
well thats what i got anyway
My connection is meant to be update by the end of this month, but I have't received any letters regarding it. What does this mean?
could be that they haven't yet made sufficient upgrades to the network. call in and ask, they might upgrade you while your on the phone
The webpage for checking if your area has been doubled has changed today, totally redesigned and seems to have more updated info. For example yesterday it was telling me March/April and today says my area is complete.
http://doublespeed.virginmedia.com/
qasdfdsaq
17-07-2012, 18:36
Lol, first update, and my area is already delayed:
"Your area's upgrade is going to take a while longer
March 2013 and August 2013"
Used to say October 2012 - July 2013.
Synthetic
17-07-2012, 18:51
I noticed it now says "We'll be upgrading you to 120Mb in AUTUMN" Rather than Summer as it did previously
roughbeast
17-07-2012, 19:06
I noticed it now says "We'll be upgrading you to 120Mb in AUTUMN" Rather than Summer as it did previously
Indian summer? Customer Services summer?
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