Unable to change services online

[roger skillin]

I have been trying for the past few months to change my services online which i could always do before, but every time i get the same message of.

We’re sorry, but we’re unable to change your package online.

We’ll be happy to do it for you over the phone, and it’ll only take a few minutes.

Please call us on 0845 045 1310 to speak to someone who can help.

I don't have time to be able to call them to change anything.
is this some kind of bug that a lot of people get?
or is it just that there is something wrong with my own account?

If anyone has seen this message before and have gone on to call Virgin, did they find out the reason?

I've searched the forum and not found anything relating to it.

[buckleb]

I've had this, and I think it was related to discounts on my account or the fact that I had recently changed services.

It doesn't take very long to do over the phone, and you get the added bonus of talking to a real human being who will be better able to understand the variables that apply to individual accounts :)

[roger skillin]

Well we no longer have any discounts on our account anyway, i guess i'll have to try and find a moment to call them, i am a little annoyed at this online billing now anyway as the do not show you the charges for the individual items so i can't see if i'm being ripped off on a particular part of the package.