Brighton Slow Again

[db133]

Very slow speed in Brighton again 4.09 mb/s ...........

cont.

Just had a 45min runaround from VM and they are going to send out a new Modem !

Strange how the speed has now inproved to 8.16 mb/s might be the new modem on its way.......

[Chrysalis]

speeds tend to temporarily improve when contacting VM, I have had the same various times. Is conveniant when they ask you to run a speedtest that this temporary improvement happens. :)

[db133]

Very slow tonight just did a few speed tests:

Download 3.51/3.26/4.26 etc etc
Up .96/.64/.64 etc etc........

So yet again we aint getting wot we pay for in Brighton.

[thenry]

whats your power levels mate.

I did try asking another member whos in Brighton whether things have improved.. I didn't get a response.

[samsbase]

also in brighton been slow for months.

Locked QAM256 10 55616000 Kbits/sec 298750000 Hz 6.7 dBmV 43.7 dB Hybrid
Locked QAM256 13 55616000 Kbits/sec 306750000 Hz 6.9 dBmV 43.5 dB Hybrid
Locked QAM256 14 55616000 Kbits/sec 314750000 Hz 6.7 dBmV 43.2 dB Hybrid
Locked QAM256 15 55616000 Kbits/sec 322750000 Hz 6.7 dBmV 43.2 dB Hybrid

[thenry]

also in brighton been slow for months.

Locked QAM256 10 55616000 Kbits/sec 298750000 Hz 6.7 dBmV 43.7 dB Hybrid
Locked QAM256 13 55616000 Kbits/sec 306750000 Hz 6.9 dBmV 43.5 dB Hybrid
Locked QAM256 14 55616000 Kbits/sec 314750000 Hz 6.7 dBmV 43.2 dB Hybrid
Locked QAM256 15 55616000 Kbits/sec 322750000 Hz 6.7 dBmV 43.2 dB Hybrid

there not too bad. post your upstream too mate..

[samsbase]

Locked ATDMA 2 20480 Kbits/sec 35800000 Hz 45.0 dBmV

---------- Post added at 18:31 ---------- Previous post was at 18:26 ----------

it fluctuates at peak time daily hugely

[thenry]

By how much? what readings does it give you?

100Mb update is due in April!! Upload update has been done. hmm..

have you got TBB monitors active, ping monitors?

---------- Post added at 18:34 ---------- Previous post was at 18:33 ----------

have you had outages?

http://ukinternetreport.co.uk/cmts/details.php?area=brig&town=Brighton

[samsbase]

atm its gone back to being ok. upload is always fine but earlier DL was down to 0.5mbps this happens nearly every evening and during the day on weekends. No monitors atm. We had an outage on tuesday. If you have any monitoring tools you would recommend i'll get them running.

[thenry]

atm its gone back to being ok. upload is always fine but earlier DL was down to 0.5mbps this happens nearly every evening and during the day on weekends. No monitors atm. We had an outage on tuesday. If you have any monitoring tools you would recommend i'll get them running.

Im posting from my phone now i cant post links. Put thinkbroadband in google itll be the first result. Should be. Register an account. Then from the main page to your left look for tools. Click on it and tben ping monitor. Complete the questions then apply the set up of the monitor.

You can then share live monitors. Or print screen... Remove your IP before sharing :)

Important- enable ping within your router settings if youve got the SH login to the interface and go to advance settings. Its on the dmz page i think have a look its within one of the settings tabs to the bottom.

[db133]

Now 20.47 and its: Down = 2.10mb
Up = 0.96mb

I pay for 10 !

[Andrewcrawford23]

Now 20.47 and its: Down = 2.10mb
Up = 0.96mb

I pay for 10 !

if you know how to download form torrent grab a ubuntu torrent during the peak times and post the tranfer speed

also what does your uplaod power levle change to and by how mucha a slight flucation is ok but anything more than 0.5-1 will be causing problems and will needa tech to resolve

[db133]

Brighton at 4277Kpbs at 18.15.

still paying for 10 .........

[General Maximus]

is that speed you got from a download or from a speed test? If tha is kiloBYTES per second from something you have downloaded then it is false reporting because that would mean you are on 50mbit which I very much doubt with your current modem and docsis1 (which you'll more than likely be on).

If it is likoBITS per second from a speedtest then that is what I would expect on a Saturday evening, you are getting half of your 10000 kilobit (megabit) throughout.

[Peter_]

Brighton at 4277Kpbs at 18.15.

still paying for 10 .........
Try http://www.speedtest.net/ and post the speed from there.

[db133]

Try http://www.speedtest.net/ and post the speed from there.

Yes it was a speed test sat eve.

New test Sun morn 9.25 = Ping 26ms. Down 9.79. Up 0.97.

Much improved from last evening.

[db133]

Try http://www.speedtest.net/ and post the speed from there.

Sorry if its a lame question.....how do I post the speed from there ?

http://www.speedtest.net/result/1753318580.png

Is this the way i'll give it a try........

fast at the moment. New to speedtest site it will take me a while to look around any tips ?

[Peter_]

Sorry if its a lame question.....how do I post the speed from there ?

http://www.speedtest.net/result/1753318580.png

Is this the way i'll give it a try........

Click share and then forum link and post the link and it will look like this below.


https://www.cableforum.co.uk/images/local/2012/02/97.png (http://www.speedtest.net)

[db133]

https://www.cableforum.co.uk/images/local/2012/02/96.png (http://www.speedtest.net)

Bingo thanks that will be useful later this evening or when it slows up.

[db133]

Its a miracle :
https://www.cableforum.co.uk/images/local/2012/02/93.png (http://www.speedtest.net)

Sun 05.02.12 20.53

[General Maximus]

that's cool. You cant expect to get that all the time though, especially on Friday evenings and during the day time over the weekend. That is pretty much your max speed.

[db133]

that's cool. You cant expect to get that all the time though, especially on Friday evenings and during the day time over the weekend. That is pretty much your max speed.

Hello Max

I have just received these:
https://www.cableforum.co.uk/images/local/2012/02/89.png (http://www.speedtest.net)

https://www.cableforum.co.uk/images/local/2012/02/90.png (http://www.speedtest.net)

Pleased with those, taken a long time. Just goes to prove it can be done............

[db133]

https://www.cableforum.co.uk/images/local/2012/02/36.png (http://www.speedtest.net)



https://www.cableforum.co.uk/images/local/2012/02/37.png (http://www.speedtest.net)

https://www.cableforum.co.uk/images/local/2012/02/38.png (http://www.speedtest.net)

It can be done with a struggle:.........

https://www.cableforum.co.uk/images/local/2012/02/39.png (http://www.speedtest.net)

[Sephiroth]

Students, mate.

[SkyFTW]

Students, mate.

Students are not his problem. they meaybe Virginmedias problem but that's something Virginmedia should deal with.

If they can't offer the speed advertised they should reduce the advertised speed and offer a reduced price. Sky could offer me a 30Mb ADSL connection but then say

STUDENT MATE when I ask why I'm only getting 14Mb. But Sky told me expect 7-12Mb..I get 14..

Yes Sky have made a decision internally to under estimate a users speeds.

[General Maximus]

i thought there was a new rule saying everyone had to be within 10% of advertised speed?

[qasdfdsaq]

More like 10% people had to be at advertised speed...

[General Maximus]

ah, well that is not good then

[Chrysalis]

yep that rule is a big let off. ofcom/asa are considering changing it tho so it has to be 10% in any given area.

[General Maximus]

absolutely, it should be that as a minimum. For me it is reasonable and common sense to expect 50% of customers to be able to get the advertised speed. If the majority of customers cant get the speed you are advertsing at some point during the day then it isnt a 100mbit connection (as an example). They should say it is a 70mbit connection if that is what 80% of people get and if you get any more than that then it is a bonus.

[qasdfdsaq]

The problem with that is the "universal" advertising of "Up to" on the ADSL side would have to be severely skewed and I see no need for it to be - all providers there already offer fairly accurate estimates of what my line will sustain while the "Up to" tells me what technology it is using and what it's capable of.

If they changed things to work the way you're suggesting, we'd end up with ADSLMax, ADSL2 and ADSL2+ all being advertised as "Up to 8mb" even though the performance would be vastly different between them.

[General Maximus]

I can go with that. So basically we need them to adopt the adsl practises and say although it is up to, you'll only get xxx in your area. They can do this in conjunction with the postcode checker and give the average speed for each tier in that area

[db133]

21.02.2012 @ 20.43ish.

https://www.cableforum.co.uk/images/local/2012/02/29.png (http://www.speedtest.net)

https://www.cableforum.co.uk/images/local/2012/02/30.png (http://www.speedtest.net)

https://www.cableforum.co.uk/images/local/2012/02/31.png (http://www.speedtest.net)

[thenry]

another day. another thread. b'town sucks

[db133]

https://www.cableforum.co.uk/images/local/2012/02/28.png (http://www.speedtest.net)

[Chrysalis]

I think brighton gets the same issue every single year for at least the last 3 years. It looks clear to me VM are not motivated for whatever reason to add the necessary capacity to fix it. Same old issue with VM (ntl) that problem areas stay as problem areas.

[db133]

https://www.cableforum.co.uk/images/local/2012/02/27.png (http://www.speedtest.net)

[db133]

https://www.cableforum.co.uk/images/local/2012/02/27.png (http://www.speedtest.net)

[db133]

https://www.cableforum.co.uk/images/local/2012/02/14.png (http://www.speedtest.net)

https://www.cableforum.co.uk/images/local/2012/02/15.png (http://www.speedtest.net)

https://www.cableforum.co.uk/images/local/2012/02/16.png (http://www.speedtest.net)

[qasdfdsaq]

When is brighton ever not slow?

[General Maximus]

yeah, you don't need to make a post every week to let us know it is still slow

[paulsouth]

When is brighton ever not slow?

how do u get 500gb internet?

[General Maximus]

it is 500mbit (not gigabit) and he gets it because he clones other peoples modems on 100mbit and daisy chains them all together 6 at a time and normally gets about 530mbit out of it. I don't know how he manages the upload speed though because that is 30 modems (10 up) connected in a parallel circuit and I didn't think that was possible.

[qasdfdsaq]

Lol.


I didn't think that was possible.
Oh it's possible everywhere except Brighton.

[thenry]

can you not use the first thread yoi created?

b'town sucks.

[db133]

https://www.cableforum.co.uk/images/local/2012/02/5.png (http://www.speedtest.net)

sorry try this

https://www.cableforum.co.uk/images/local/2012/02/6.png (http://www.speedtest.net)

Or this:
https://www.cableforum.co.uk/images/local/2012/02/7.png (http://www.speedtest.net)

https://www.cableforum.co.uk/images/local/2012/02/8.png (http://www.speedtest.net)

[qasdfdsaq]

Or this

http://www.cableforum.co.uk/board/12/33685881-brighton-slow-again.html

Or this

http://www.cableforum.co.uk/board/12/33685731-sunday-speed-in-brighton-21-17-a.html

Or this

http://www.cableforum.co.uk/board/12/33685784-brighton-slooooow-again.html

[thenry]

seriously another thread created ?

seeing as your getting such low speeds and VM having a pretty dire network why not move to infinity if its available or even ADSL.. sky have an offer on.

[roger skillin]

seeing as your getting such low speeds and VM having a pretty dire network why not move to infinity if its available or even ADSL.. sky have an offer on.


Sorry but Virgin do not have a dire network, my speeds have always been fine, just look below.
BT have had a terrible network for years and that only just been cleared up a little with Infinity, those that can actually get it.
There are always going to be areas on both Virgin and BT where the internet is going to be slower than it should be.
What the OP should be doing is phoning up Virgin and getting this sorted, not keep making threads and moaning.
Some people on this forum really annoy me, why are they moaning about speeds on a forum and not phoning the people that can actually do anything about it?

[thenry]

Are you based in B'town? is 100meg available in B'town yet? when do free upgrades in B'town take place? and finally how long has Brightons cable network sucked?

[qasdfdsaq]

Location: cambs

Lol. Only reason VM's network in Cambridge(shire) doesn't suck is because most people there are either too stoned or too old to know how to use the internet.

[boroboi]

:shrug:

I fail to see what 5 threads a week will accomplish here like, try talking to Virgin...

[db133]

:shrug:

I fail to see what 5 threads a week will accomplish here like, try talking to Virgin...

Thats because you do not pay the Bill ! I have tried talking to Virgin its a waste of time it never improves.

[Andrewcrawford23]

Thats because you do not pay the Bill ! I have tried talking to Virgin its a waste of time it never improves.

and what does keep posting here achive??? if you want to contunie to post your current speed use one of your old threads, if virign cant do anytihng and it that bad go to adsl

jsut stop posting contunie updates in new threads please

[db133]

Thank you for your attention, it is much appreciated.

Kind regards.

https://www.cableforum.co.uk/images/local/2012/02/1.png (http://www.speedtest.net)

[boroboi]

Thats because you do not pay the Bill ! I have tried talking to Virgin its a waste of time it never improves.

What does me not paying your bill have to do with it? I have my own issues with my own service, but posting thread after thread on here about your speed isn't going to fix it, nobody on here can help you with a service fault. You need to speak to Virgin and get them to acknowledge a fault.

[Chrysalis]

I respect your frustration but I suspect moderators will step in at some point if you make a new thread every time.

[db133]

https://www.cableforum.co.uk/images/local/2012/03/70.png (http://www.speedtest.net)

[thenry]

yet another thread :rolleyes:

ive told you already get on ADSL. my aunty who lives in B'town thats got BT ADSL gets much better consistent speeds than your VM connection..

are you on docsis 1.1 or 3 ?

[qasdfdsaq]

No.

---------- Post added at 18:01 ---------- Previous post was at 17:57 ----------

Honestly, I'd be glad to have a ping that low.
https://www.cableforum.co.uk/images/local/2012/03/71.png

[Kymmy]

https://www.cableforum.co.uk/images/local/2012/03/70.png (http://www.speedtest.net)

I've just merged 5 threads on the same subject into this one. Please do not open multiple threads on the same subject.

---------- Post added at 18:24 ---------- Previous post was at 18:14 ----------

Correction, I've now merged 8 threads which is quite ridiculous, any more and the CF Team may take action.

[db133]

https://www.cableforum.co.uk/images/local/2012/03/70.png (http://www.speedtest.net)

https://www.cableforum.co.uk/images/local/2012/03/69.png (http://www.speedtest.net)

Shame you can not get VM to take some action .........

[Andrewcrawford23]

https://www.cableforum.co.uk/images/local/2012/03/69.png (http://www.speedtest.net)

Shame you can not get VM to take some action .........

if your on 10mb that pretty good

[General Maximus]

he is on 10mbit. If you have a look at your modem config at 192.168.100.1 it will tell you whether it is running docsis 1 or 3.

Have you checked to see whether you can get BT Infinity in your area yet?

[thenry]

he doesn't respond, he just likes to post multiple speedtest results in multiple different threads.. something like a ritual.

[General Maximus]

every Monday

[thenry]

he should have gone to Church on sunday

[db133]

he doesn't respond, he just likes to post multiple speedtest results in multiple different threads.. something like a ritual.

That is incorrect and says more about you than me but no matter.

---------- Post added at 16:18 ---------- Previous post was at 16:14 ----------

he is on 10mbit. If you have a look at your modem config at 192.168.100.1 it will tell you whether it is running docsis 1 or 3.

Have you checked to see whether you can get BT Infinity in your area yet?

How do I look at my modem modem config 192.168.100 ?

Just going to check for BT Infinity. Its not available as yet and no date given.

https://www.cableforum.co.uk/images/local/2012/03/66.png (http://www.speedtest.net)

Please note the speedtest now compaired to #63 at 2.13.

[thenry]

really? youve been asked questions a number of times and have clearly not bothered to answer and instead posted yet another speedtest result in 1 of your newly created threads. if you can't get to grips with common sense id advise you not to have this obsession with speedtests as they will only drive you insane. cheap ADSL will do you nicely.

[db133]

Put this in your browser address:

http://root:root@192.168.100.1

Accept login prompt. Now you can check how your modem is configured amogst other things.

Sorry to inform ' htt://root:root@192.168.100.1 ' will not be accepted I just receive the following message:

Address Bar windows can not find. Check spelling & try again.

[qasdfdsaq]

Try typing it correctly.

[db133]

Just click on it in my post. It'll automatically start the login to your modem. Then click the login on the modem's page using root as password.

Tried that no go. will not copy the link either so I typed it in and its not accepted.

---------- Post added at 19:52 ---------- Previous post was at 19:48 ----------

Try typing it correctly.

As in http://root:root@192.168.100.1

[thenry]

put this in your web address bar and hit enter 192.168.100.1

login defaults...

username: admin
password: changeme

or

username: root
password: root

[qasdfdsaq]

He's clearly incapable of opening a web page. Leave him be.

[Andrewcrawford23]

if he has the superhub then it will be 192.168.0.1 not a clue what the login details are i think ther eoin th bototm of the shub

---------- Post added at 20:03 ---------- Previous post was at 20:01 ----------

incase it he cant open ip address web page use this windows key+ r then type in 192.168.100.1 and press ok

[General Maximus]

he shouldnt have a shub, he is on 10mbit.

Type 192.168.100.1 in your browser and when it asks for a password it is "root". You need to copy and paste the downstream, upstream and configuration info.

[db133]

He's clearly incapable of opening a web page. Leave him be.

So kind, what goes round comes round.

[qasdfdsaq]

So kind, what goes round comes round.
So tell me, after 6 pages of moaning, have you actually managed to check your line stats then?

[db133]

he shouldnt have a shub, he is on 10mbit.

Type 192.168.100.1 in your browser and when it asks for a password it is "root". You need to copy and paste the downstream, upstream and configuration info.

That worked:

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -4.0 dBmV
Downstream SNR : 34.1 dB


Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 40800000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 36.0 dBmV
Upstream Mini-Slot Size : 2

[General Maximus]

So kind, what goes round comes round.

instead of making flippant remarks all the time and further annoying people who are trying to help you why dont you just try and help us help you get to the bottom of your problem so you can stop bitching about it

[thenry]

remove your MAC address/serial

[Andrewcrawford23]

That worked:

Cable Modem Information
Cable Modem : Euro-DOCSIS 1.0/1.1/2.0 Compliant
MAC Address :
Serial Number :
Boot Code Version : 3.1.6d
Software Version : 2.94.1015
Hardware Version : 1.19

go to signal and post that

[General Maximus]

That worked:

Cable Modem Information
Cable Modem : Euro-DOCSIS 1.0/1.1/2.0 Compliant
MAC Address : <hidden>
Serial Number : <hidden>
Boot Code Version : 3.1.6d
Software Version : 2.94.1015
Hardware Version : 1.19

delete your mac address and serial number and post the info we asked for. I might be paranoid but I am thinking you are doing this to annoy us. Last week you told somebody they needed to change their mtu size on the shub which made me think you knew what you was talking about.

[Andrewcrawford23]

general delete it form yoru quite as well

[db133]

So tell me, after 6 pages of moaning, have you actually managed to check your line stats then?

No not until Maximus was kind enough to show me how.

[General Maximus]

where do you live. I cant believe you are on QAM64 and QAM16. Anyways, your downstream power and SNR are low which is probably what is causing your rubbish speed all the time.

[Andrewcrawford23]

downstream power levle is ok, could be a bit higher and closer to 0 but it should work fine liek that, snr is borderline but i think since it qam64 it can be a low as 30 it lower than qam256

upstream power levle is little ont eh low side to

[thenry]

hes in legendary crap brighton

[General Maximus]

doh! should have read that.

double doh! because upstream is QAM16. I thought mine was QAM64 for some reason.

Forgetting the student problem everyone is harping on about, you would have thought that if VM knew the area was over congested they would have made the uplift work a priority and got everyone on QAM256.

[db133]

delete your mac address and serial number and post the info we asked for. I might be paranoid but I am thinking you are doing this to annoy us. Last week you told somebody they needed to change their mtu size on the shub which made me think you knew what you was talking about.

I am not trying to annoy anyone.

I did not tell anyone 'they needed to change their 'mtu' what ever that is.

---------- Post added at 20:36 ---------- Previous post was at 20:30 ----------

instead of making flippant remarks all the time and further annoying people who are trying to help you why dont you just try and help us help you get to the bottom of your problem so you can stop bitching about it

Fair point but 'flippant remarks all the time' is a little ott.

So its all right to put "He's clearly incapable of opening a web page. Leave him be."

But its not alright to respond with 'So kind what goes round comes round'

It is ok to be bitching about someone bitching then ?


---------- Post added at 20:37 ---------- Previous post was at 20:36 ----------

hes in legendary crap brighton

But why is that ?

[Andrewcrawford23]

I am not trying to annoy anyone.

I did not tell anyone 'they needed to change their 'mtu' what ever that is.

---------- Post added at 20:36 ---------- Previous post was at 20:30 ----------



Fair point.

So its all right to put "He's clearly incapable of opening a web page. Leave him be."

But its not alright to respond with 'So kind what goes round comes round'

---------- Post added at 20:37 ---------- Previous post was at 20:36 ----------



But why is that ?

my guess would be your on old qam64 etc which provide less bandwidth etc

[db133]

go to signal and post that

Where is signal ?

[Andrewcrawford23]

Where is signal ?

dnt worry oyu have i assume you had another modem which you dnt

[General Maximus]

I did not tell anyone 'they needed to change their 'mtu' what ever that is

my bad, i must be getting you confused with someone else

When we talk about signal or power levels we are referring to the stuff you have already posted.

A lot of people have been moaning about the speed they achieve in Brighton recently. Apparently it is down to the network being congested due to the high student population.

[qasdfdsaq]

where do you live. I cant believe you are on QAM64 and QAM16. Anyways, your downstream power and SNR are low which is probably what is causing your rubbish speed all the time.
SNR is borderline. Probably had to drop from QAM256 because of noise, just to keep things running. Obviously, a concurrent 1/4 reduction in capacity doesn't help.

[thenry]

send an email to the CEO at VM

neil.berkett@virginmedia.co.uk

state your troubles and what youve been told here. also include your VM customer info and your personal contact number to contact you on.

let us know how you get on..

[db133]

send an email to the CEO at VM



state your troubles and what youve been told here. also include your VM customer info and your personal contact number to contact you on.

let us know how you get on..

I will do as you advise tomorrow. Although I am a little confused as to what I have been told on here. Leaving aside the insults and rude remarks that is.

[thenry]

whens your your/brightons speed upgrades due.. www.doublespeed.virginmedia.com

[Kymmy]

Can I remind members to keep on topic.. If you have a problem with a post and it breaks the rules then please report it, otherwise either leave the thread or use the ignore button. Any more uncivil remarks will not be tolerated.

[thenry]

I will do as you advise tomorrow. Although I am a little confused as to what I have been told on here. Leaving aside the insults and rude remarks that is.

in your email...

slow speeds/over subscribed/not enough capacity to handle everyone/no sign of upgrades to handle the load/no sign of upgrades period.

------

post up on the virgin media community forum as well. all the modem stats that was requested here without posting your MAC address or serial... they should notice issues there.. you may have a tech booked to come out to you.

capacity etc. will be looked up by the agent.. mention it in your thread. NOTE they dont reply straight away and it may take a few days to get one on the VM forum.. dont create multiple threads. just keep an eye for a reply once youve posted.

-------

you can also try calling VM, you want someone from the UK handle your call if you do call in or forget it.

get that email sent off though. sooner you send it off the sooner youll get a reply/call back

[db133]

whens your your/brightons speed upgrades due.. www.doublespeed.virginmedia.com

From July.

---------- Post added at 09:46 ---------- Previous post was at 09:39 ----------

in your email...

slow speeds/over subscribed/not enough capacity to handle everyone/no sign of upgrades to handle the load/no sign of upgrades period.

------

post up on the virgin media community forum as well. all the modem stats that was requested here without posting your MAC address or serial... they should notice issues there.. you may have a tech booked to come out to you.

capacity etc. will be looked up by the agent.. mention it in your thread. NOTE they dont reply straight away and it may take a few days to get one on the VM forum.. dont create multiple threads. just keep an eye for a reply once youve posted.

-------

you can also try calling VM, you want someone from the UK handle your call if you do call in or forget it.

get that email sent off though. sooner you send it off the sooner youll get a reply/call back

Email has been sent to CEO at VM.

I have posted up on the virgin media community forum.

ref: you can also try calling VM, you want someone from the UK handle your call if you do call in or forget it.

I will save calling VM for another time as it can be such a painful experience !

thank you for your assistance it is much appreciated.

[thenry]

From July this year is good. i thought it would have been 2013 for you. upgrades should take place before that and closer to the date to handle it all. let us know how you get on with the CEOs office...

your thread on VM > community.virginmedia.com/t5/Fibre-optic-broadband-cable/Brighton-Slow-Again/td-p/1078245

you could have used your own words but not to worry my posted blunt upfront arrogance will no doubt please VM

[General Maximus]

the CEOs office are very good. If anyone from tech support rings you though dont let them fob you off with rubbish about there is currently a fault and it will be fixed in two weeks or something like that. Somebody needs to come out and look at those power levels. Even if you dont get your full 10mbit, you will see an improvement if they are adjusted.

[cookie_365]

When is brighton ever not slow?I must be close enough to Hove to get the benefit of their 'We're not slow like Brighton' VM goodiness :)

[db133]

Ref: 'let us know how you get on with the CEOs office...'

Just received the following:

Thank you for your email.

I'm really sorry you're unhappy. Neil is currently unable to deal with your complaint personally; however, I've passed your email onto a member of his team, and they will be in touch soon to resolve this issue for you.

On behalf of Neil Berkett

[Andrewcrawford23]

Ref: 'let us know how you get on with the CEOs office...'

Just received the following:

Thank you for your email.

I'm really sorry you're unhappy. Neil is currently unable to deal with your complaint personally; however, I've passed your email onto a member of his team, and they will be in touch soon to resolve this issue for you.

On behalf of Neil Berkett

that is normal but generally goes to higher up person who then takes it mroe seriously

[thenry]

what Andrew said and you should get a call back today or tomorrow if you put your contact number/customer info within the email. if not then just wait for an email reply, they may ask for your details to contact you via the phone/check your account etc.

[db133]

what Andrew said and you should get a call back today or tomorrow if you put your contact number/customer info within the email. if not then just wait for an email reply, they may ask for your details to contact you via the phone/check your account etc.

contact details within the email.

---------- Post added at 16:11 ---------- Previous post was at 14:31 ----------

I must be close enough to Hove to get the benefit of their 'We're not slow like Brighton' VM goodiness :)

I am in Brighton but very near the boundry with Hove, (Dials Area.)

[db133]

Just received the following:

Hi David,

Thank you for your recent email, please accept my apologies for any inconvenience this issue may have caused.

In terms of issues in your area I can currently confirm there is only minor issues at present and your area is not over subscribed. I can see this based on the figures within our system for traffic etc. I am also happy to confirm major works in your area due to be finished by mid June 2012.

If you are experiencing slow speeds can you confirm when this occurs and what sort of downloading you are doing? The current service tier you are subscribed to is Broadband M (10MB) however the fair usage policy on this is half of the Broadband L service.

I would strongly recommend contacting our retentions team who may be able to upgrade you free of charge and as such increase your speeds.

I hope this clarifies the issues you've raised.


Kindest Regards,

[mod edit, VM staff details removed]

[craigj2k12]

you should take out those contact details

[thenry]

could you please delete names and contact details above.

with regards to the email above your literally left in a limbo. upgrades due to be completed by june.. not an extremely long wait.

your package does suck but then again i dont know how much your paying.

he's advised a free upgrade via retentions. now heres something to ponder. from what ive seen docsis 3 is pretty awful in the area but it may well of improved. your currently on the docsis 1.1 which is ok'ish. im not sure what retentions would offer may be a simple bump to 10Mb L as advised. they may even bump you higher sending you a SuperHub and putting you on 30Mb orrrr send you a SuperHub and bump you to 10Mb L.

?

[db133]

Just found this on : http://www.retentiondeals.co.uk/threads/virgin-media-retentions.9/


Getting a retention deal with Virgin Media currently appears a little hit and miss. Rumour even has it that they no longer have a retentions department that you can be put through too.

In fact it seems the whole of their customer service might be slightly hit and miss at the moment. Some people are reporting phoning up and being offered a good deal straight away and some people are having to go ahead with the actual cancellation. It does appear though that you will receive a call from Virgin Media within those 30 days prior to services being cancelled offering you a better deal to stay, so its just a case of playing the waiting game.

Once you have been offered a retention deal, ask the advisor to put this in an email to you. Not only does this give you confirmation of the deal, but it will help solve any discrepancies later down the line.

Do you work for Virgin Media and can clarify any of this infomation? We would love to hear from you.

---------- Post added at 13:26 ---------- Previous post was at 13:23 ----------



[mod edit, VM staff details removed]

Thanks (sorry etc)

[thenry]

if you've got a VM homephone you simply call 150/151 > press 1 to confirm your account > option 5 'thinking of leaving' then option 2... 'retention/thinking of leaving'

dude ignore that crap you've posted above from that link. you've been advised by a senior member of staff at VM in your email. to tell you the truth your sorted, you can get a good deal but because the network sucks in brighton and a total fix is June/July its now up to you to go all out and get a nice deal or just get a little bumper.

[General Maximus]

you need to ring whatever number it is and select "thinking of leaving us" which will put you through to retentions. You need to tell them about the email you have had from the CEOs office and that they said there arent any congestion issues. You need to point out that your lack of speed isnt a result of you hitting the stm threshold, it is your speed as a whole which is reflected in speed tests any time of the day and you think this is down to your power levels. If they fob you off saying there is upgrade work going on it the srea which will be completed in June tell them it is unacceptable because if they think that is going to help then they are admitting there is a congestion issue.

Depending who you speak to they might be able to remotely access your pc and look at the power levels themself and run some speed tests. The long and short of it is that you want someone to come out and sort your power levels out. If they want to bum around upgrading you to see if it makes any difference let them, but on the condition that you dont pay for it and if it doesnt work, you want to be put back down to 10mbit with no renewal of contract and somebody comes round.

[db133]

They sent me the SuperHub. I posted for information on here some where. Found myself totally confused as to weather to fit it or not . I understand if it all works its easy to change it over but I do not wish to make matters worse by making a mistake......

[Kymmy]

You'll need it soon anyway once they do the speed upgrades

[General Maximus]

have you got your own router?

[db133]

have you got your own router?

yes its a belkin wireless G + MIMO Router which I understand to be working or should I say the lat time wi fi for a lappy (xmas) it was working....

Please note this computer is not wi fi.
.................................................. ..............................

Just called retenions, gave the info/advice from here mentioned the CEO's email etc. They are sending someone round on Friday. Which is good news I feel.

[General Maximus]

cool, well if retentions want to bang you up to 30mbit on docsis 3 to see if it makes any difference let them. You'll need to get your shub activated but I would put it in modem mode and use your old router.

When the engineer comes round show him your power levels

[db133]

Update: Power levels were to high ! Analog 18db 'Padded Down'.

Engineer fitted Attenuator (Forward Path 6db).

I understand local Router's to be upgraded in May.........

[General Maximus]

sweet :hyper: so what are your speed tests like now?

The only thing you'll have to be aware of is when they do the network upgrades in your area the replacement of the hardware drastically improves your power levels so you'll have to keep an eye on them and maybe remove one or both of those attentuators if youor power levels go to far in either direction because you'll be back to square one again

[db133]

Only one attentuator fitted here......... but I note what you state ie to keep an eye on them. what am I looking for ? (sorry if its a lame question)


Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -9.8 dBmV
Downstream SNR : 33.6 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 40800000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 36.0 dBmV
Upstream Mini-Slot Size : 2

[qasdfdsaq]

WTF happened to your downstream? Take that attenuator off.

[General Maximus]

What! That is even worse than before. Your power levels should be as close to 0 as poss but they are acceptable within a range of something like -3 to +7. The snr needs to be somthing like 34 minimum and mine is 38.

What i was talking about is say for example your downstream power was +10 and they put on -10 attenuator on it to bring it down to 0 now, when they do the network upgrades they might bring that +10 down to 0 which means your 0 you have got now would then go to -10. Just something to keep an eye on closer to the time because if your power levels were perfect now and your speed was where it should be you would see it go down the pan all of a sudden which would be reflected in the newly adjusted levels and you would need to whip that attenuator off

[Sephiroth]

Only one attentuator fitted here......... but I note what you state ie to keep an eye on them. what am I looking for ? (sorry if its a lame question)


Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -9.8 dBmV
Downstream SNR : 33.6 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 40800000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 36.0 dBmV
Upstream Mini-Slot Size : 2

Yes - take the attenuator off. A MUST. You are on the more noise tolerant 64QAM modulation. So 33.6 will do. Interestingly (for me) I see you're on nearly 600 MHz frequency downstream. If you're a long way from the cabinet, it explains the attenuation (over and above the 6dB FPA). Those frequencies are used by Tivo, for example. You might do better moving onto 30 meg and DOCSIS 3.

[db133]

Taken attenuator off and here are new stats;

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -3.4 dBmV
Downstream SNR : 34.3 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 40800000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 36.0 dBmV
Upstream Mini-Slot Size : 2

[Sephiroth]

That's fine for your 64QAM modulation. Any problems that remain are not down to your levels. As a matter of interest are you some way from the cabinet?

And are you prepared to go up to 30 meg?

[db133]

That's fine for your 64QAM modulation. Any problems that remain are not down to your levels. As a matter of interest are you some way from the cabinet?

And are you prepared to go up to 30 meg?

I do not know where the cabinet is but there is not one nearby.

I do not require 30meg.

[qasdfdsaq]

I do not require 30meg.
That was not the question.

The 30mb network runs on separate, newer/faster/better network with newer/faster/better technology at both ends.

[thenry]

docsis3 is screwed up in brighton too. from some of tge monitors posted recently it seems oversubbed. no harm in trying though.. he can always revert back to his current modem

[db133]

That was not the question.

The 30mb network runs on separate, newer/faster/better network with newer/faster/better technology at both ends.

Sorry your dealing with a halfwit. trying to keep up. i'll go back and look at the question again.

---------- Post added at 16:58 ---------- Previous post was at 16:53 ----------

Ref: And are you prepared to go up to 30 meg?

I am !(:-)) but VM man did not set up S/Hub. Seemed to think it was best to wait until May (local routers upgrade) and do it myself, he said its easy.............

Now I'm a little confused here..VM man fitted Attenuator which made it worse and I have taken it off. cant say i've noticed any difference. But all ok with:
https://www.cableforum.co.uk/images/local/2012/03/47.png (http://www.speedtest.net)

Thats fine for me. Thanks for all your input I realy have learnt a lot and its much appreciated shame I'm so thick .....anyway.....tc...be back later to see wot's wot.

---------- Post added at 17:08 ---------- Previous post was at 16:58 ----------

docsis3 is screwed up in brighton too. from some of tge monitors posted recently it seems oversubbed. no harm in trying though.. he can always revert back to his current modem

So give the S/Hub a try or leave it ?

---------- Post added at 17:11 ---------- Previous post was at 17:08 ----------

Ref: where is the cabinet ? Q: How do I to find it ?

[qasdfdsaq]

The cabinet isn't really relevant as it's a passive piece of kit and shouldn't be doing anything to affect your connection.

The Superhub on the other hand, has access to more network capacity (at least five times more to be precise, and up to 10 times in some areas) - so despite its flaws might give you a better service. But you have to upgrade your tariff to get one.

[thenry]

youve got a reply from a senior member of staff so you can get a upgrade free speak to 'thinking of leaving' tell them youve had a reply from whoever stated in the email blahblahblah free upgrade please. you should get a SuperHub through the post > follow instructions > your live on docsis3.

make sure your not put on a new contract as a result a its a fault issue unless you sort your costs/package out while your on the phone too. how much you paying for broadband if you dont mind me asking.

[Andrewcrawford23]

youve got a reply from a senior member of staff so you can get a upgrade free speak to 'thinking of leaving' tell them youve had a reply from whoever stated in the email blahblahblah free upgrade please. you should get a SuperHub through the post > follow instructions > your live on docsis3.

make sure your not put on a new contract as a result a its a fault issue unless you sort your costs/package out while your on the phone too. how much you paying for broadband if you dont mind me asking.

its not 100% garantee teh shub would go to docsis 3 it could conenct to the docsis 1 network but unlikely but not impossible

[craigj2k12]

the superhub will connect to whichever the config says

[Andrewcrawford23]

the superhub will connect to whichever the config says

cheers for makign wha ti said clearer :)

[craigj2k12]

cheers for makign wha ti said clearer :)

I didnt mean it like that sorry :erm:

[thenry]

here we go. most SHs get put on docsis3 regardless of tier. having said that if the OP calls up states the email he's got then I'm sure he'll get bumped to 30Mb

[Andrewcrawford23]

here we go. most SHs get put on docsis3 regardless of tier. having said that if the OP calls up states the email he's got then I'm sure he'll get bumped to 30Mb

yes most but not all i have seena few on docsis 1 i say it most likely they will go to docsis 3 jsut not garanteed

[thenry]

docsis 1 is no more... well close to no more. docsis1.1 may be.

will VM bother keeping docsis1.1 and not just focus on docsis3? or will they keep docsis 1.1 with this capacity thing not guaranteed?

[Andrewcrawford23]

docsis 1 is no more... well close to no more. docsis1.1 may be.

will VM bother keeping docsis1.1 and not just focus on docsis3? or will they keep docsis 1.1 with this capacity thing not guaranteed?

i think the medium term they will want everyone on docsis 3 so they can get rid of docsis 1.1 sicne your being particalular :p but short term it be realyl expensive not sure the cost would out way the benefit ot them, allothugh not sure with docsis 1.1 gon if they coudl add mroe capicty to dociss 3 by replacing the docsis 1.1 cmts with docsis 3 ones

[Sephiroth]

The cabinet isn't really relevant as it's a passive piece of kit and shouldn't be doing anything to affect your connection.



The point about the cabinet was the OP's distance and attenuation at the high frequency being used (which is why, possibly, it's modulated at 64QAM).

Also an incorrectly sloped/equalised amplifier can totally screw a connection.

[thenry]

i think the medium term they will want everyone on docsis 3 so they can get rid of docsis 1.1 sicne your being particalular :p but short term it be realyl expensive not sure the cost would out way the benefit ot them, allothugh not sure with docsis 1.1 gon if they coudl add mroe capicty to dociss 3 by replacing the docsis 1.1 cmts with docsis 3 ones

well getting rid of docsis 1 is priority. anything that can bypass security needs to be launched.

[Sephiroth]

docsis 1 is no more... well close to no more. docsis1.1 may be.

will VM bother keeping docsis1.1 and not just focus on docsis3? or will they keep docsis 1.1 with this capacity thing not guaranteed?

Is the Tivo box DOCSIS 1 or DOCSIS 3?

[thenry]

Is the Tivo box DOCSIS 1 or DOCSIS 3?

don't know Seph, your one of the clued up dudes on here not me :(

[Andrewcrawford23]

Is the Tivo box DOCSIS 1 or DOCSIS 3?

i believe it can connect to docsis 3 network but dnt quyote me on that as i aitn completely sure

[db133]

youve got a reply from a senior member of staff so you can get a upgrade free speak to 'thinking of leaving' tell them youve had a reply from whoever stated in the email blahblahblah free upgrade please. you should get a SuperHub through the post > follow instructions > your live on docsis3.

make sure your not put on a new contract as a result a its a fault issue unless you sort your costs/package out while your on the phone too. how much you paying for broadband if you dont mind me asking.

Phone/tv/bb 35ishpm.

Thinking: get freesat, chop the land line, just keep bb......

[thenry]

what tarriff, medium phone, large phone, medium tv, large tv, a break down would be help? it should say on your paper bill or online billing.

[db133]

Loyalty Pack B B/ Phone/TV A Talk Weekends Perm No Conceal (1470) TV Size: L Broadband Size: M Bundle charges total£22.00
Phone line rentalTelephone Line Rental Phone line rental total£13.90 Your package total£35.90

[thenry]

costs for each?

[db133]

TV £11 BB £11 Phone £13.90 ....(I think our posts overlaped/ or my edit 22.19)

[thenry]

hmm.. its up to you man, figure out what you want to do, cut expenses etc.

tell you the truth if you do then do it all speaking to 'thinking of leaving' quoting your email. although getting a bump in broadband speed may turn out to be free with whats been said in the email, changing your tv package may increase your bill, strange i know but old pricing system or whatever.

[db133]

First time its dropped for ages.

https://www.cableforum.co.uk/images/local/2012/03/8.png (http://www.speedtest.net)

https://www.cableforum.co.uk/images/local/2012/03/9.png (http://www.speedtest.net)

https://www.cableforum.co.uk/images/local/2012/03/10.png (http://www.speedtest.net)

[thenry]

have you got a ping monitor set up?

[General Maximus]

well done for not starting a new thread ;)

[db133]

have you got a ping monitor set up?

Not that I know of.........

---------- Post added at 19:21 ---------- Previous post was at 19:21 ----------

well done for not starting a new thread ;)

I think I have the hang of it now.....

[thenry]

Not that I know of.........

what equipment have you got; a standalone VM modem? or a SuperHub?

if you have a stand alone modem is it linked to a router?

[db133]

what equipment have you got; a standalone VM modem? or a SuperHub?

if you have a stand alone modem is it linked to a router?

Yes small VM modem and linked to a router. This computer is not wifi.

http://www.pingtest.net/result/59392102.png (http://www.pingtest.net)

[thenry]

which router do you have?

and can you register an account here (no need to give personal details apart from your email address) > http://www.thinkbroadband.com/register.html

[db133]

which router do you have?

and can you register an account here (no need to give personal details apart from your email address) > http://www.thinkbroadband.com/register.html

Belkin Wireless G + Mimo Router.

I am registered with thinkbroardband I think I receive their email with news every week. Why do you think its a good idea ?

Just off to bed now (up early) so be back tomorrow.

Speed went up just after posting......any connection ? (sorry bad pun)

Regards.

[thenry]

click on Create a new monitor > http://www.thinkbroadband.com/ping

then generate a shared live link and post it here

double check that ping response is allowed within your router settings

[db133]

click on Create a new monitor > http://www.thinkbroadband.com/ping

then generate a shared live link and post it here

double check that ping response is allowed within your router settings

created new monitor and generated shared live link.


How do I post it here ? As it will not cut & paste. I'll try photobucket.

How do I double check that ping response is allowed ?


---------- Post added at 07:51 ---------- Previous post was at 07:23 ----------

http://i302.photobucket.com/albums/nn110/db133/4f105b6d5d7ee6dc083ba5844e4cd21a.png

Back later.

[db133]

found this;

Why is my graph completely red (showing 100% packet loss)?
This may be due to firewall settings or because your IP address has changed. If you have a firewall, ensure that it allows ICMP ping. You will also see 100% packet loss if the address we are monitoring is disconnected from the Internet. You can find out how to configure your router or firewall using our router setup guides.

[Sephiroth]

The Ping response setting (also called ICMP) is a router WAN setting. Just navigate the router settings and you'll find it.

[db133]

The Ping response setting (also called ICMP) is a router WAN setting. Just navigate the router settings and you'll find it.

Found it. Changed it to allow ICMP ping (it did not before).

[qasdfdsaq]

Didn't work.

[db133]

Download Failed (1)

---------- Post added at 12:04 ---------- Previous post was at 11:59 ----------

Didn't work.

sorry that was me. I think its working now.

I'll leave it running and will be back later.

[Sephiroth]

Leave it running as a live graph (and thus post it again) then we don't have to wait for you!

[thenry]

there should be a guide posted on this, every bloody post!

login to thinkbroadband then open this link > http://www.thinkbroadband.com/ping/monitors.html

your monitor should be up, below the graph it'll have
Edit | Disable | Delete | Show Previous Days | Share Live Graph | Share Snapshot Graph

click on Share Live Graph

it will then say generate link, click on it

copy and paste everything in the Small Graph (500x219 px) - BBCode (for forums; not yet supported on thinkbroadband forums) box - the bottom text box above the pic of your monitor

---------- Post added at 13:20 ---------- Previous post was at 12:57 ----------

edit your post above mate with the thinkbroadband image in, its got your IP in just remove it and follow the steps above to generate a live link. the generated live link wont show your IP.

[qasdfdsaq]

It's there, it's working, and it's showing moderate to heavy congestion. No surprises there.

And yeah, what thenry said, use the damn share link on the monitor page, don't upload the private image to Photobucket, that's just ... :banghead:

[db133]

I have followed instructions given and posted below.

Ref : "there should be a guide posted on this," Yes I agree it must be a right pain.
(I fail to understand how some will know what to do without the instructions but never mind !)


Download Failed (1) (http://www.thinkbroadband.com/ping/share/970700686260e10b8e5ea227b181cbcb.html)

Thanks for your input it is appreciated.

Ref; Changed it to allow ICMP ping (it did not before).
Q; Is it ok to leve it on this setting ?
Q; Do I just leave it running now ?

[thenry]

crap but you should be able to max out. keep the monitor running and keep an eye on it during hours you experienced slow speeds.

[db133]

Sorry can you explain 'crap but you should be able to max out' ?

[thenry]

you should be able to use all 10meg

when do your free double upgrades kick in?

[qasdfdsaq]

I have followed instructions given and posted below.

Ref : "there should be a guide posted on this," Yes I agree it must be a right pain.
(I fail to understand how some will know what to do without the instructions but never mind !)
Seriously? There's a "Share" button right underneath your graph. How is that possibly harder to figure out than downloading the picture, opening a Photobucket account, uploading it to that, and then copy-pasting the link from there?!

[db133]

Ref:when do your free double upgrades kick in?

I have not requested it as I have no use for it. I have not set up the S/Hub either as I understand there is to be an upgrade to the system in the next couple of months. I will wait for that to take place then change over. I do not want to have to do it twice. To be honest if its working as it is now I'm happy but when it drops right down real slow I'm not.

Ref: Seriously? There's a "Share" button right underneath your graph. How is that possibly harder to figure out

Its easy to press the share button I agree. its what to do after that is not explained for the lay person. I was looking for a post to forum or such like the speed test one. Its like a lot of things its easy when you know. Like driving a car thats easy when you can drive one but it has to be learnt and thats not easy is it ? with respect Being shirty or rude does not help the person trying to understand does it ? Why am I always tolerant of others and why are they so in-tolerant of me ? anyway lets not go there please.

[thenry]

Ref : "there should be a guide posted on this," Yes I agree it must be a right pain.
(I fail to understand how some will know what to do without the instructions but never mind !)

I never saw this edit. it wasnt a dig at you. rather a dig at their being no guide even though theres a massive thread on pingmonitors and the fact they help solving many issues. again not a dig at you, there needs to be a guide i dont know may be in the first post of the thinkbroadband ping monitor thread!

Ref; Changed it to allow ICMP ping (it did not before).

good

Q; Is it ok to leve it on this setting ?

yes.

Q; Do I just leave it running now ?

yes.

I have not requested it as I have no use for it. I have not set up the S/Hub either as I understand there is to be an upgrade to the system in the next couple of months. I will wait for that to take place then change over. I do not want to have to do it twice. To be honest if its working as it is now I'm happy but when it drops right down real slow I'm not.

i didnt mean ask for it early i was asking when the upgrades kick in as its then when upgrades will be made to the network to handle all these speeds. your monitor/graph will indicate network upgrades have taken place. the yellow and blue wont be as high as they are now.

[db133]

it wasnt a dig at you. nor did I take as one ....no probs..u tc.

I'm a bit slow some times (well rather a lot realy !) then i miss bits and forget this or that its old age and abuse.Off track here but it says it all ' Dont compare your life with others, You have no idea what their journey is all about.

Back on topic. monitor/graph. In lay person terms wots wot with it please ?

[qasdfdsaq]

Lots of blue means lots of congestion.

[db133]

http://www.thinkbroadband.com/ping/share-thumb/970700686260e10b8e5ea227b181cbcb.png (http://www.thinkbroadband.com/ping/share/970700686260e10b8e5ea227b181cbcb.html)

[thenry]

lack of capacity to handle subscribers. wait until your free doubles kick in or move to another ISP

[General Maximus]

Lots of blue means lots of congestion.

and an analogy which also rhymes:

lots of blue means lots of poo

[db133]

What is the yellow ? The green looks steady what ever it is.

[Sephiroth]

Yellow is maximum latency. It's not what's going all the time unless the averag (blue) is close to the yellow.

It's average that matters.

[db133]

What do you think leave it running or turn it off ?

[General Maximus]

there is no harm in turning it off so go for it

[db133]

Okee dokee.

Thanks to you all for your input.

I'd like to come back on this, most interesting to watch it.

Kind regards db

[qasdfdsaq]

There's no benefit to turning it off, or any harm to leaving it on.

[General Maximus]

i take back what I said. I didnt read the last couple of tpages of posts and when I saw all this green and blue stuff I thought were talking about dodgy lights on the shub and what they meant and if turning it off and on agan would help :)

Leaving your monitor on is a good thing because when you think you have got any connection probs or performance issues you can use the graph as a frame of reference.

[db133]

i take back what I said. I didnt read the last couple of tpages of posts and when I saw all this green and blue stuff I thought were talking about dodgy lights on the shub and what they meant and if turning it off and on agan would help :)

Leaving your monitor on is a good thing because when you think you have got any connection probs or performance issues you can use the graph as a frame of reference.

I was going to set it up again. when it was running before i had to keep doing a refresh to update it and then I would up date with a refresh on the forum.

http://www.thinkbroadband.com/ping/share-thumb/856ede6a6ab1b0eee9ec6ade13a2480b.png (http://www.thinkbroadband.com/ping/share/856ede6a6ab1b0eee9ec6ade13a2480b.html)

Bingo.

I was up at 4 off to bed now.

[Sephiroth]

When do the students break up for Easter?

[db133]

[QUOTE=db133;35404980]I was going to set it up again. when it was running before i had to keep doing a refresh to update it and then I would up date with a refresh on the forum.

https://www.cableforum.co.uk/images/local/2012/05/70.png (http://www.thinkbroadband.com/ping/share/babb4f35d9779ae50abbfe2cc4aa5835.html)

Bingo.

[db133]

Big spike at 10pm.

[thenry]

did you say your free upgrades ETA is this year?

[horseman]

did you say your free upgrades ETA is this year?

Post July in Brighton and environs - personally I think 4Q2012 is more realistic given perceived problems and open F00 references todate…..

[thenry]

may be, depends how quick they pull their finger out.

[db133]

How bad is it ?


https://www.cableforum.co.uk/images/local/2012/05/70.png (http://www.thinkbroadband.com/ping/share/babb4f35d9779ae50abbfe2cc4aa5835.html)

[db133]

Looks like its all calmed down for the time being.......

[Sephiroth]

Will 16-Apr-12 affect you?

[db133]

Will 16-Apr-12 affect you?

Why the '16-Apr-12' ?

[Sephiroth]

The students are back in Brighton.

[db133]

I'll let you know.

[db133]

Yes its slower now sometimes.

https://www.cableforum.co.uk/images/local/2012/04/28.png (http://www.speedtest.net)

https://www.cableforum.co.uk/images/local/2012/05/70.png (http://www.thinkbroadband.com/ping/share/babb4f35d9779ae50abbfe2cc4aa5835.html)

---------- Post added at 20:19 ---------- Previous post was at 20:17 ----------

I hope the monitor starts up.........

[craigj2k12]

seeing lots of blue on your monitor, not good

[db133]

I thought it was bad,the down load at 8.55 speed was reasonable but as you say lots of blue.......

[db133]

https://www.cableforum.co.uk/images/local/2012/05/70.png (http://www.thinkbroadband.com/ping/share/babb4f35d9779ae50abbfe2cc4aa5835.html)
https://www.cableforum.co.uk/images/local/2012/04/5.png (http://www.speedtest.net)

Blue Slow Sunday again.........

[thenry]

whats your free double upgrade date again?

[db133]

#198. July I hope.......

[thenry]

ok. so thats the rough date you may, should have capacity upgrades. if i was you id give the SuperHub, docsis3 a try in the meantime. if its worse revert back to your current modem.

[db133]

Hi

Its the reverting back that has me worried. I think I'll wait and then change over.

https://www.cableforum.co.uk/images/local/2012/05/70.png (http://www.thinkbroadband.com/ping/share/babb4f35d9779ae50abbfe2cc4aa5835.html)

[db133]

Lots of green and yellow now........