Post your Correctable/Uncorrectable Codewords horror stories..

[DABhand]

You know you want to :P

As some from here have seen, the staff at VM think high levels of CC's are fine. I say there is a massive problem. They think its a problem with me, but have had plenty of techs out in the past and nothing wrong with my connection etc.

But they persist in shifting the blame to myself, funny thing is there is always a bad channel, but the last week holy bat mobile its been horrendous.


DS-1 DS-2 DS-3 DS-4
Frequency 299000000 291000000 307000000 315000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 33 32 34 35
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) -0.75 1.33 -0.92 -1.20
RxMER
(dB) 36.61 37.09 36.39 36.84
Correctable
Codewords 2514 124286236 443 8773864
Uncorrectable
Codewords 444 168602 500 434

Got to love that 2nd channel, a few days ago it was close to 190 MILLION yes million CC's before I reset the modem.

So don't know what fairy land they live in to expect this to be acceptable (even at lesser but high amounts also). This is in Uddingston (supposed to have been upgraded this month.... lawl yeah wonder how many months this will be pushed back also)


What about you guys, post your horror pastes and what location you are in. Lets see what others have. Would love to see other Uddingston users post theirs too.

[qasdfdsaq]

Correctable codewords, being correctable, will have little, if any impact on your service. It's the uncorrectables that matter, and yes, you do have a lot of them, and yes there's a fault somewhere, looks like an amplifier or line card is out of whack.

But again the CCs don't matter one bit (pardon the pun). It's the UCs you should be looking at.

On another note, a fellow CF'er who's gone quiet lately used to mention how far behind Uddingston is in the upstream uplifts and how incompetent the planners have been, I wonder if you've seen any progress lately? Last I heard the expected dates for the network upgrades to finish was Feb 2012, i.e. pretty damn soon.

[Andrewcrawford23]

Correctable codewords, being correctable, will have little, if any impact on your service. It's the uncorrectables that matter, and yes, you do have a lot of them, and yes there's a fault somewhere, looks like an amplifier or line card is out of whack.

But again the CCs don't matter one bit (pardon the pun). It's the UCs you should be looking at.

On another note, a fellow CF'er who's gone quiet lately used to mention how far behind Uddingston is in the upstream uplifts and how incompetent the planners have been, I wonder if you've seen any progress lately? Last I heard the expected dates for the network upgrades to finish was Feb 2012, i.e. pretty damn soon.

if you mean who i think ;) no not me :p then yes the spee duplift has happened for most if nto all uddingston

[Sephiroth]

If it's just one channel when the SNR/RxMER is fine, then could be a laser problem at that frequency which is dropping bits. Needs a network engineer IMO.

Could be the VMNG300, of course, though I doubt it.

[DABhand]

Yeah doubt its the modem itself, channels change randomly on which one will be the worse out of the 3.

Would have been more inclined to believe its the modem if it was always the same channel being affected.

Still funny that months ago when the CC's started to creep up in smaller amounts, I did say a problem was coming, and I was right... to the point that its extremely poor.

Just a bit miffed about this new "Prove" that you have a problem rubbish they are trying to lessen the amount of refunds they pay out. They may call it whatever they want, and how it "helps them" figure out a problem (even if it was that they would never fix a problem in the same month as most people know from their track records), but it is simply to bamboozle the non-techy customers into thinking everything is fine so they won't refund customers who rightfully deserve a refund for a poor service.

Anyways, still be interested to know others mainly in the Uddingston area if they have equal problems just now. If not then I can then eliminate possibles and eventually narrow down the problem.

[Andrewcrawford23]

Yeah doubt its the modem itself, channels change randomly on which one will be the worse out of the 3.

Would have been more inclined to believe its the modem if it was always the same channel being affected.

Still funny that months ago when the CC's started to creep up in smaller amounts, I did say a problem was coming, and I was right... to the point that its extremely poor.

Just a bit miffed about this new "Prove" that you have a problem rubbish they are trying to lessen the amount of refunds they pay out. They may call it whatever they want, and how it "helps them" figure out a problem (even if it was that they would never fix a problem in the same month as most people know from their track records), but it is simply to bamboozle the non-techy customers into thinking everything is fine so they won't refund customers who rightfully deserve a refund for a poor service.

Anyways, still be interested to know others mainly in the Uddingston area if they have equal problems just now. If not then I can then eliminate possibles and eventually narrow down the problem.

majority of techincialy support are nto aware what the correctable an non correctable words are, and what they mean, but even if they did trying to get a ticket raised fora fault might be hard as you cant really see the correctable words unless 2nd line can

[Jumping]

if you mean who i think ;) no not me :p then yes the spee duplift has happened for most if nto all uddingston

Has it? I noticed it had changed to ATDMA but my upstream is still @ Max Traffic Rate 1750000 bps

Maybe if I restart the HUB it will change.

[jb66]

DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 323000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 117 118 119 120
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) 8.60 7.88 7.53 7.12
RxMER
(dB) 34.48 35.08 35.78 35.97
Correctable
Codewords 166233 21195 3354 1542
Uncorrectable
Codewords 959 301 876 896

---------- Post added at 22:43 ---------- Previous post was at 22:42 ----------

My vmng300 has always had loads of correctable/uncorrectable code words, never noticed an issue, I'm surprised they haven't given dabhand a superhub just so he can't see them!

[Andrewcrawford23]

Has it? I noticed it had changed to ATDMA but my upstream is still @ Max Traffic Rate 1750000 bps

Maybe if I restart the HUB it will change.

i know some of uddingston has been uplifted i cant sure it all has i think ti scheduled to be finished end of this month?

[Jumping]

i know some of uddingston has been uplifted i cant sure it all has i think ti scheduled to be finished end of this month?

I restarted the router and so far no change for me but guess they have another 5 more days of February left :)

[DABhand]

I'm surprised they haven't given dabhand a superhub just so he can't see them!

Oh jb...

I did have a hub, that didn't last long, went back to the old vmng300.

I would accept a few thousand CC's, but when it comes in miilions per day then data coming from the UBR to me is going wrong somewhere.

Have a tech coming Monday, he will have a look and declare there is nothing wrong with anything here or locally, and then he can finally get the network team to actually do something about it...... maybe.

Trying to find out any info about the UBR upgrade is like drawing blood from a stone, another network team thing.

[Martin_D]

The new upload speed is coming to Uddingston on the 27/02/2012 :)

[qasdfdsaq]

Cutting it a bit close aren't they?

[dajone]

The new upload speed is coming to Uddingston on the 27/02/2012 :)

Do you work for virgin? Just wondering how you know the date... thought they might have left it to the 29th Feb

[jb66]

Oh jb...

I did have a hub, that didn't last long, went back to the old vmng300.

I would accept a few thousand CC's, but when it comes in miilions per day then data coming from the UBR to me is going wrong somewhere.

Have a tech coming Monday, he will have a look and declare there is nothing wrong with anything here or locally, and then he can finally get the network team to actually do something about it...... maybe.

Trying to find out any info about the UBR upgrade is like drawing blood from a stone, another network team thing.

It can't be long now, folk are getting double speeds and uddis not even got decent uploads!

[qasdfdsaq]

Neither's Edinburgh or surrounding areas. Expected March.

[jb66]

General Configuration
Network Access : Allowed
Maximum Number of CPEs : 1
Baseline Privacy : Enabled
DOCSIS Mode : DOCSIS 3.0
Config File : Vf1ff08c67e91845e.cm
Primary Downstream Service Flow
SFID : 20070
Max Traffic Rate : 32220000 bps
Max Traffic Burst : 3044 bytes
Min Traffic Rate : 0 bps
Primary Upstream Service Flow
SFID : 20000
Max Traffic Rate : 1111000 bps
Max Traffic Burst : 8160 bytes
Min Traffic Rate : 0 bps
Max Concatenated Burst : 8160 bytes
Scheduling Type : Best Effort

I know the feeling.... Zzzzzzzzz
Edinburghshire has been put back to April now

For some reason Livingston has 100meg

[qasdfdsaq]

Dammit. I was going to hold off cancelling my VM connection until it got upgraded but if it's delayed yet again I might not bother....

[DABhand]

Typical got tech coming, 1hr before the 12-4pm time, I get better stats on modem.


DS-1 DS-2 DS-3 DS-4
Frequency 299000000 291000000 307000000 315000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 33 32 34 35
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) 5.59 5.80 4.65 3.76
RxMER
(dB) 37.09 37.09 37.09 37.09
Correctable
Codewords 1 4 3 3
Uncorrectable
Codewords 433 905 435 402

US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A N/A
Channel ID 3 N/A N/A N/A
Frequency
(Hz) 35800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 5120 N/A N/A N/A
Mini-Slot Size 4 N/A N/A N/A
Power Level
(dBmV) 44.00 N/A N/A N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 3 0 0 0
T4 Timeouts 1 0 0 0

[Andrewcrawford23]

Typical got tech coming, 1hr before the 12-4pm time, I get better stats on modem.


DS-1 DS-2 DS-3 DS-4
Frequency 299000000 291000000 307000000 315000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 33 32 34 35
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) 5.59 5.80 4.65 3.76
RxMER
(dB) 37.09 37.09 37.09 37.09
Correctable
Codewords 1 4 3 3
Uncorrectable
Codewords 433 905 435 402

US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A N/A
Channel ID 3 N/A N/A N/A
Frequency
(Hz) 35800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 5120 N/A N/A N/A
Mini-Slot Size 4 N/A N/A N/A
Power Level
(dBmV) 44.00 N/A N/A N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 3 0 0 0
T4 Timeouts 1 0 0 0
well it clear the modme aahs rebooted very recently and there is 300 odd uncorrectable codewords poitn that out to the tech and if he says thee nothing he can do get him to request anetwork tech to go do some looking a thte cabinet etc and make sure he does it with you there

[DABhand]

One checked back in November, but will have him check again :P

Wondering if the upgrading is actually happening :)

[craigj2k12]

downstream power still pretty high there you should get the tech to come back if your still having any issues

[DABhand]

Downstream is actually better, I like it in the middle like that.

But Tech couldn't do checking as nothing was wrong and couldn't get the matter passed on to networking. Was same guy from November.

[craigj2k12]

Downstream is actually better, I like it in the middle like that.

But Tech couldn't do checking as nothing was wrong and couldn't get the matter passed on to networking. Was same guy from November.

better than it was but still borderline for the VMNG - as long as your not hainv g any issues/disconnects it shouldnt be an issue

[Andrewcrawford23]

just had a slight blip in conenction for 5 iute had to manuall restart and my downstream has went form -8 l;ast night to 5 and my upstream from 49 to 39 god knows what the netowrk guys jsut done