mokien
17-02-2012, 16:20
Hi,
Virgin Media customer here looking to cancel broadband and hoping this forum can offer some advice. In December 2010 we entered an 18-month contract with Virgin Media for the provision of:
* 10Mb fibre optic cable
* 75 channels TV package
* Virgin phone line (unlimited weekend calls).
I won't go into depth detailing the reasons for wanting to leave, but it boils down to awful broadband service. We've had multiple engineer visits, phantom issues, unresolved technical glitches, etc. Basically we're not getting the broadband we're paying for and wish to move.
We ARE fans of the TV package. The phone line we don't use (we signed up because it was cheaper to get the 3 in a bundle, rather than just broadband and TV). What we would like to do is simply cancel the broadband. If we need to cancel the phone line, too, so that we can use a new broadband supplier, then that is fine.
Our questions for the forum, are:
1. Should we switch to fibre optic cable, or ADSL? If we opt for cable again, does the phone line provider matter? I don't really understand how cable/phone line contracts are linked in this respect. I understand that for ADSL, a lot of companies require a BT phone line. But how are they related in the cable world?
2. Let's say we opt to switch to Plus Net fibre optic cable. What do we need to do?
3. Let's say instead we opt to switch to O2 ADSL. What do we need to do here?
I realize that Virgin will probably require us to pay out the remainder of our contract, and that we may need to get rid of all 3 services in our package in order to move broadband supplier.
Thanks for any advice. We're royally stumped with this!
Virgin Media customer here looking to cancel broadband and hoping this forum can offer some advice. In December 2010 we entered an 18-month contract with Virgin Media for the provision of:
* 10Mb fibre optic cable
* 75 channels TV package
* Virgin phone line (unlimited weekend calls).
I won't go into depth detailing the reasons for wanting to leave, but it boils down to awful broadband service. We've had multiple engineer visits, phantom issues, unresolved technical glitches, etc. Basically we're not getting the broadband we're paying for and wish to move.
We ARE fans of the TV package. The phone line we don't use (we signed up because it was cheaper to get the 3 in a bundle, rather than just broadband and TV). What we would like to do is simply cancel the broadband. If we need to cancel the phone line, too, so that we can use a new broadband supplier, then that is fine.
Our questions for the forum, are:
1. Should we switch to fibre optic cable, or ADSL? If we opt for cable again, does the phone line provider matter? I don't really understand how cable/phone line contracts are linked in this respect. I understand that for ADSL, a lot of companies require a BT phone line. But how are they related in the cable world?
2. Let's say we opt to switch to Plus Net fibre optic cable. What do we need to do?
3. Let's say instead we opt to switch to O2 ADSL. What do we need to do here?
I realize that Virgin will probably require us to pay out the remainder of our contract, and that we may need to get rid of all 3 services in our package in order to move broadband supplier.
Thanks for any advice. We're royally stumped with this!