Unstable connection lately

[Dream of Fates]

Short story: For the past few days now my connection seems to be randomly dropping, taking my TV with it, seems to occur randomly for random lengths of time.

30mb connection

Stats

Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 40 55616000 Kbits/sec 291000000 Hz 3.7 dBmV 42.4 dB Hybrid
Locked QAM256 41 55616000 Kbits/sec 299000000 Hz 3.7 dBmV 42.1 dB Hybrid
Locked QAM256 42 55616000 Kbits/sec 307000000 Hz 3.4 dBmV 41.9 dB Hybrid
Locked QAM256 43 55616000 Kbits/sec 315000000 Hz 3.3 dBmV 41.1 dB Hybrid
Locked QAM256 44 55616000 Kbits/sec 323000000 Hz 42.7 dBmV 40.2 dB Hybrid

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 33 20480 Kbits/sec 45800000 Hz 48.0 dBmV

[General Maximus]

have you rebotted the modem? They can only support a total max power level across all channels and according to what you have posted you are running 5 channels with the 5th at 42.7. If that is true then that is what is causing your problem. If a modem reboot doesnt sort it out with a new config file or something to bang you back down to 4 channels then a call to tech support on 150 is in order

[craigj2k12]

i think that a bug with the new channel showing the high power level when its not ready, the outages are probably network end as they do the upgrades to allow up to 8 channels