Rubbish, What's going wrong?

[REM]

Hi I'm in Coventry and had 100mb installed last Friday.

From the start the wi-fi speed was terrible. Although signal strength seemed better at the extremes of my property.(just using iphone status bar as an indicator)

Speedtest.net looked ok from my wired machine on day one. I could get 102Mb/s

Apart from the initial tests it's been lousy.

recent test done with Superhub in "normal" mode as installed by VM
I have has speeds as low as 37 down https://www.cableforum.co.uk/images/local/2012/02/98.png

Here are my power levels
http://dl.dropbox.com/u/21046157/superhubpwr.jpg

Currently I have the Superhub in modem mode connected to my old DIR-615 router. This has improved wi-fi no end. I don't know what top speed the DIR-615 can manage on Wi-Fi but I am not that bothered as I only use wireless for iphone/ipad etc. I have a wireless IP camera which was really slow and jerky on the Superhub wi-fi but now with the DIR-615 it's as smooth as it used to be.

With Speedtest in my iPhone 4S I was getting 700ms ping and 0.46down and even less up. Now with the DIR-615 I get 64ms ping and 15.63Mbps dn 9.63Mbps up.


With Pingtest on my old 50mb/s I would always get an A now it's always B

http://www.pingtest.net/result/56111748.png (http://www.pingtest.net)
http://www.pingtest.net/result/56112075.png (http://www.pingtest.net)

[General Maximus]

1) Those power levels are super sweet
2) I am not sure if the 615 has got a gigabit switch in it, if not, you won't be getting 100mbit any time soon
3) You are having exactly the same problem I had apart from the fact that my speed in speed tests never went above 36mbit (with the shub) whereas when I was on 50mbit I always got 50mbit (on my VMNG300). It is a long story but that is why I moaned by ass off and got my vmng300 back. That being said, the reason why speed tests arent 100% reliable is because although it was only reporting 36mbit, if i downloaded a lot of files simultaneously from somewhere like gamershell of newsgroups, I got 12mb/sec no probs.

My advice would be to try some chunky downloads off newsgroups with 16 connections (if you use them) or go to gamershell.com and download 12 x 1gb files off gigabit servers (in the morning) and see what sort of speed you can get.

The reason why i wanted my vmng300 back is because speed tests are an excellent diagnostic tool. If you are only going to get 36mbit reported back to you then you dont know when you have got a problem with your connection. If I know it is going to report 100mbit then when I have got a problem I can run a test and see what i get.

[qasdfdsaq]

2) I am not sure if the 615 has got a gigabit switch in it, if not, you won't be getting 100mbit any time soon

It doesn't. But I severely doubt many people will fret about the difference between 95mbps and 100 on a £10 router.

[General Maximus]

i know, i just wanted to let him know that he cant expect to get 102mbit again when he bangs the shub in to modem mode

[REM]

Thanks for the replies.

I have tried newsgroups already. I used to get almost 6MB/s from Giganews (in the early hours once they allowed full speed) when I was on 50mb/s. I used 10 connections then, any more didn't help.

Now on the SH with 100mb/s I am lucky to sustain 2.5MB/s (with 16 connections). It has peaked at just over 6MB/s but only briefly.

For £6 extra a month I don't see the point :(

https://www.cableforum.co.uk/images/local/2012/02/86.png (http://www.speedtest.net)

[General Maximus]

very interesting. You can do two things:

Firsly ring tech support who will put you through the 100mbit support team. To be fair they arent actually that bad, you can defo tell they have had some entry level training and know what they are talking about (vs the normal plebs that arent actually tech support). They can look at some stuff and try and figure out what is wrong and then when all that doesnt work you can do what I had to do and fire off an email to the CEOs office and get your vmng300 back.

[REM]

Another test with the SH back to normal.

https://www.cableforum.co.uk/images/local/2012/02/83.png

Then with Firewall and Flood protection turned off as suggested on the VM forums

https://www.cableforum.co.uk/images/local/2012/02/84.png

I tried pulling the power from the SH and then back again, now I can't even connect to speedtest.net.

Birmingham is a little better
https://www.cableforum.co.uk/images/local/2012/02/85.png (http://www.speedtest.net)

[imaxtec]

i am also in the same boat.i am tired of this ****** 100meg.when i was in 50meg all the time solid and stable connection when we all moved into 100meg sever every thing changed.

the bad and sad part is even if u downgrade ur 100meg to ur old 50meg i bet u wont get the old stable 50meg connection, u will be allocated into new sever.so don't downgrade it stay on the same connection until they upgrade their infrastructure in ur area.

VM pages always says ur area is ready for 100meg but its all rubbish. they prematurely rolled out.i had 8 engineer visit to my property since 20 jan 2012 still no luck. 100meg support team always not clear what they are doing. there is huge communication gap between the network team and support team.

Note: This is the real story

i got someupdate info regarding unstable 100meg connection. i have spoken with a senior network engineer who works in my area (Reading) confirmed that on going issue is causing of UBR issue and oversubscribed.

There is a huge communication gap between phone VM tech team and the field network team.VM Tech team screen shows every thing fine with 100meg customer's connection.But the reality is completey different.

The planning team and network team already started their job on the ground, they are gonna split the fiber and going to do some infrastructure upgrade. Planned ETA used to be end of March, but now it has been changed into end of feb 2012.

VM shoudnt be upgrading 100meg to the customers unless they sort the problem out in the customer's local area.

Finger crossed hopefully early march every one will hit solid 100meg connection.1more month to go. cant wait to recive the stable connection.

[qasdfdsaq]

Note: There is no such thing, it's all nonsense.

[craigj2k12]

the bad and sad part is even if u downgrade ur 100meg to ur old 50meg i bet u wont get the old stable 50meg connection, u will be allocated into new sever.so don't downgrade it stay on the same connection until they upgrade their infrastructure in ur area.


all current tiers use the docsis3 network, so no matter when your on the 30, 50, or 100 package, your still connected to exactly the same segment of the network, the only thing that changes is the config file send to your modem to change your max traffic rate. The only time you would change network is if you upgraded from either 10 or 20mb, then you would move from the docsis1 network to the docsis3 network, and a lot of users on those packages will already be connected to the overlay network, so your pretty wrong there

most of the other info you posted is also wrong, there is truth in there, but your interpretation seems to be a little mixed up, the node splitting and utilisation relates to your particular part of the network, more specifically the users connected to your street cabinet, so will only affect probably your street, not the whole network

---------- Post added at 00:12 ---------- Previous post was at 00:11 ----------

sorry if that sounded a bit abusive btw it wasnt intended

[General Maximus]

and adding to that, you'll find that upgrading/downgrading to/from 50/100 you'll also stay on the same channels so if they are over subbed on 100mbit, you'll still have the same problem going back down to 50mbit over vice verse

[qasdfdsaq]

Exactly

[imaxtec]

ur correct that. 4 of my friends downgraded from 100meg to 50 meg they gets only 20-30meg speed.
4 of them lives in diffrent areas.

[craigj2k12]

yeah ive heard that upgrading to 100mb gives your computer a massive virus that slows your internet down. the only way to get rid of it is post rubbish on broadband forums

[kwikbreaks]

the only way to get rid of it is post rubbish on broadband forumsAhh ... that explains a lot of what was puzzling me here :)

[willywayne]

Hi there,

Just joined the site and am looking for some help please :)

We were on the 10mb connection with Virgin Media for a few years, but as I upload a fair few videos to YouTube we were getting capped on the upload usage, also my videos were pixelated when uploaded to YouTube, I thought this may be due to slow upload speeds so upgraded to the 100mb connection along with the so called "Super Hub" ... well ever since then the highest speed we have managed is 45mb download using Speedtest.net ... and my videos I upload to YouTube are still pixelated :(

We have phoned Virgin 7 times now in the past week, twice they have took remote control of the laptop and tried changing settings and even one guy was loading random pages and saying "seems fast to me" then proceeded to do a speedtest only for it to be 10mb download on speedtest.net

I have uploaded the same video to Vimeo.com and there was no pixelation at all, I have used a proxy server and uploaded to YouTube and there was no pixelation at all again, obviously this is a Virgin problem, either with the line or the Super Hub, but I just don't know what to do about it :(

We're thinking of cancelling and going with BT, or Sky but in the hope someone might have a solution here I'm willing to hold out for a bit.

Thanks in advance :)

willy

[kwikbreaks]

Wow - looks like yet another virus !!!

[REM]

Well speedtest is crap. I 've used it for ages on 50mb/s and the London Server told me 49.87mbs (or thereabouts) most of the time so I trusted it.

When I used the same server to test my 100mbs connection it was showing me something silly like 37mbs or worse.

I tried giganews last night and got a steady 9.8MB/s which is good I think as I am going through a DIR-615. The speedtest afterwards still showed a pitiful speed.

My faith in it has gone.

How are you uploading your videos to youtube? Through the youtube site or direct from some app?

[willywayne]

Oh ok, I'll try a different speedtest. I do not have UseNet yet

I've tried uploading videos through the regular uploader, the https uploader like they suggested on the forums there, and also through Free YouTube uploader app ... all with the same result :(

[General Maximus]

i have been using speedtest.net reliably for years as a benchmark for my connection but I have found that it isnt always 100% accurate for 100mbit tests. The only sure way to see what speed you are getting is to do several downloads simultaneously to see what your cumulative speed is. The easiest thing for you would be to go to somewhere like www.gamershell.com and start 10 different downloads of large files from gigabit servers.

The uploading process to youtube doesnt make video pixely. If you didnt encode them properly to start off with they could be pixely but uploading them doesnt. If you are watching them back and streaming them that could make them look weird which is what might be the case because other forum, members have reported streaming issues from youtube along with various other sites, but it isnt your uploading which is the problem. I have never tried uploading vids to youtube but maybe the reason why they are looking more pixely than you think they should be is because youtube is re-encoding hi-res videos to decease the resolution and thus the file size they have got to store

[qasdfdsaq]

The quality of the videos you upload to youtube has absolutely nothing to do with your internet connection.

Speedtests are perfectly accurate for what they are trying to achieve - testing your speed to/from the speedtest servers under service defined conditions and parameters.

If your connection needs 10 simultaneous downloads to achieve full speed, it's faulty. That's not the speedtests fault, its your connection. Speedtests will show it. Downloading with 10+ streams will mask the problem and make you think it's fine when it's not.