Virgin - this is a bloody joke!!!

[garmcqui]

All saturday afternoon, internet completely unusable.

My router was turned off from 7pm - 4am but apart from that all the red parts are just VM being absolute tosh. This is not on.

Download Failed (1)

Speed/Pingtest.net won't even load, it's that bad!

EDIT: 10 mins later managed to get pingtest to load, no luck with speedtest.net:

Download Failed (1)

EDIT: finally got speedtest to work:

https://www.cableforum.co.uk/images/local/2012/01/11.png

I'm going to phone BT tomorrow....

[JeDuK]

should get double speed for free soon !!

Sorry to joke, that does look like a total poo connection, hope it get fixed soon

[crazyronnie]

I've been having the same issues. Trying to download updates from apple microsoft all very very slow. I'm in NW London where abouts are you?

[Andrewcrawford23]

post your modem configs from 192.168.100.1, i think if it superhub or hub not in modem mode it is 192.168.0.1, post the power levels and snr for downstream and upstream power level

[General Maximus]

ya, I am curious to see those power levels too

[Andrewcrawford23]

rather suspect he cant get on just now

[crazyronnie]

Mines not to bad now

Download Failed (1)




Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 298750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+


Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 98 55616000 Kbits/sec 298750000 Hz 3.6 dBmV 43.9 dB Hybrid
Locked QAM256 97 55616000 Kbits/sec 290750000 Hz 4.3 dBmV 43.9 dB Hybrid
Locked QAM256 101 55616000 Kbits/sec 306750000 Hz 3.5 dBmV 43.2 dB Hybrid
Locked QAM256 102 55616000 Kbits/sec 314750000 Hz 3.2 dBmV 43.7 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown



Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 2 20480 Kbits/sec 35800000 Hz 48.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV



Primary Downstream Service Flow
Downstream(0)
SFID 730
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps



Primary Upstream Service Flow
Upstream(0)
SFID 729
Max Traffic Rate 5140000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

[garmcqui]

Just managed to get on. Power levels etc are all fine, it's just VM's bloody useless network. "Local upstream utilisation issue" apparently.

See my previous threads: http://www.cableforum.co.uk/board/12/33682906-absolutely-awful-bandwidth-ping-jitter-peak.html and http://www.cableforum.co.uk/board/12/33684671-came-back-50mb-wish-i-hadnt.html

I'm in Shepherds Bush (W12)


Connection

--------------------------------------------------------------------------------

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 298750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+


--------------------------------------------------------------------------------

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 74 55616000 Kbits/sec 298750000 Hz 2.2 dBmV 42.6 dB Hybrid
Locked QAM256 73 55616000 Kbits/sec 290750000 Hz 2.7 dBmV 42.4 dB Hybrid
Locked QAM256 77 55616000 Kbits/sec 306750000 Hz 2.1 dBmV 42.4 dB Hybrid
Locked QAM256 78 55616000 Kbits/sec 314750000 Hz 1.5 dBmV 41.9 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown


--------------------------------------------------------------------------------

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 1 20480 Kbits/sec 45800000 Hz 43.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV



--------------------------------------------------------------------------------

Primary Downstream Service Flow
Downstream(0)
SFID 3898
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps


--------------------------------------------------------------------------------

Primary Upstream Service Flow
Upstream(0)
SFID 3897
Max Traffic Rate 5140000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort


--------------------------------------------------------------------------------

Current System Time:Sat Jan 28 19:57:53 2012

[Andrewcrawford23]

Mines not to bad now

http://www.thinkbroadband.com/ping/share-thumb/cf4b198c4d9f6961e1e816e3316ee9a0-28-01-2012.png




Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 298750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 98 55616000 Kbits/sec 298750000 Hz 3.6 dBmV 43.9 dB Hybrid
Locked QAM256 97 55616000 Kbits/sec 290750000 Hz 4.3 dBmV 43.9 dB Hybrid
Locked QAM256 101 55616000 Kbits/sec 306750000 Hz 3.5 dBmV 43.2 dB Hybrid
Locked QAM256 102 55616000 Kbits/sec 314750000 Hz 3.2 dBmV 43.7 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 2 20480 Kbits/sec 35800000 Hz 48.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 730
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 729
Max Traffic Rate 5140000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort


your power levls are pretty much spot on post when you have porblme they might be different

[Pierre]

I'm in Shepherds Bush



You haven't got any Trevor Francis tracksuits by any chance????

[crazyronnie]

Accidentally delete my old thinkbroadband monitor started a new one. Today my connection is really bad. I've never seen the graph like this for my connection ever. I'm sharing a live graph. I personally think its because of the superhub.

https://www.cableforum.co.uk/images/local/2012/06/92.png

Connection

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 298750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+


Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 98 55616000 Kbits/sec 298750000 Hz 3.4 dBmV 43.9 dB Hybrid
Locked QAM256 97 55616000 Kbits/sec 290750000 Hz 3.9 dBmV 43.6 dB Hybrid
Locked QAM256 101 55616000 Kbits/sec 306750000 Hz 3.1 dBmV 43.0 dB Hybrid
Locked QAM256 102 55616000 Kbits/sec 314750000 Hz 3.0 dBmV 43.4 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown


Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 2 20480 Kbits/sec 35800000 Hz 48.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV


Primary Downstream Service Flow
Downstream(0)
SFID 730
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps


Primary Upstream Service Flow
Upstream(0)
SFID 729
Max Traffic Rate 5140000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Current System Time:Sun Jan 29 14:17:03 2012

[kwikbreaks]

If it looks like that now it lord only knows what it will be like this evening. Although the Superhub has faults I really don't see that it can be to blame for that mess - if you aren't actively using the connection yourself then it's ovesubscription pure and simple.

[crazyronnie]

The only reason i think its the superhub is because i started having issues and seeing this type of graph when i got it and activated it on friday. I would have put up the old graphs of my VMNG300 but i deleted it by mistake.

I'll ring up VM tomorrow morning and see if i can have my VMNG300 reactivated.

[kwikbreaks]

It really depends on how old your old graphs were. Mine area went from good to abysmal over the course of less than a week and probably a single day when VM activated a 100Mbps torrent freak. Although they sell 100Mbps if anybody actually uses it to the full the area is spannered.

[crazyronnie]

This literally happened in a space of a day and 100mb is not enabled in my area yet. I cant get above 3mb upload anymore either. I use to get 4.80mb all the time

[New to cable]

Well atleast when your area gets the speed doubled you will be able to go 0.14mbs. So its not all bad news.

[papa smurf]

All saturday afternoon, internet completely unusable.

My router was turned off from 7pm - 4am but apart from that all the red parts are just VM being absolute tosh. This is not on.

http://www.thinkbroadband.com/ping/share-large/bc7347721ab35fdded7c25b5630d60ef-28-01-2012.png

Speed/Pingtest.net won't even load, it's that bad!

EDIT: 10 mins later managed to get pingtest to load, no luck with speedtest.net:

http://www.pingtest.net/result/55579499.png

EDIT: finally got speedtest to work:

https://www.cableforum.co.uk/images/local/2012/01/11.png

I'm going to phone BT tomorrow....

i would try booking a fault call with virgin first

[garmcqui]

i would try booking a fault call with virgin first

it's not a fault with anything at my end though, as during off-peak hours I get near-perfect speeds (often over the quoted 50mb down and 5mb up).

Even now (4pm on Sunday) I'm getting:

https://www.cableforum.co.uk/images/local/2012/01/10.png

http://www.pingtest.net/result/55646960.png

Not perfect but completely acceptable. I've just streamed a full football match on Sky Go in high quality with no problems.

Yet later when the network becomes more congested, my speeds will tail off to slower than dial-up!

Download Failed (1)

I'm seriously tempted by Plusnet - they estimate they can give me 18mb down, 2mb up, free calls in evening and weekend, no annual contract for £23/mth.

[qasdfdsaq]

It really depends on how old your old graphs were. Mine area went from good to abysmal over the course of less than a week and probably a single day when VM activated a 100Mbps torrent freak. Although they sell 100Mbps if anybody actually uses it to the full the area is spannered.
I have to agree with him - though it may be related to a channel change or something else, there was one thin red line in the chart while the VMNG300 was being switched out for the Superhub, pings literally tripled from one side of the line to the other.

[garmcqui]

now at 5.45, things are starting to slow down:

https://www.cableforum.co.uk/images/local/2012/01/9.png

http://www.pingtest.net/result/55654630.png

It'll just get worse and worse as the evening progresses...

[kwikbreaks]

I have to agree with him - though it may be related to a channel change or something else, there was one thin red line in the chart while the VMNG300 was being switched out for the Superhub, pings literally tripled from one side of the line to the other.We must be looking at different charts - there's nothing resembling that in the one in post #11 which my comments were related to.

[garmcqui]

https://www.cableforum.co.uk/images/local/2012/01/8.png http://www.pingtest.net/result/55667762.png

http://www.thinkbroadband.com/ping/share-large/b3049462d4084d7669869543cc25e8a8-29-01-2012.png

I have now reported the issue to BBC Watchdog, and I suggest others do the same, more chance of it being investigated.

I am also going to switch providers. I'd rather have a slower connection that actually works.

[qasdfdsaq]

We must be looking at different charts - there's nothing resembling that in the one in post #11 which my comments were related to.
That's because the change happened a few days ago and he clearly stated he accidentally deleted that monitor.

[kwikbreaks]

Ah - sorry Dr. Who - unlike you I couldn't see the chart that was deleted a few days earlier.

[crazyronnie]

Internet speed seemed to be better today. The thinkbroadband graph looking a lot better than yesterday

Download Failed (1)

Will have to see how it holds up tonight.

[qasdfdsaq]

Ah - sorry Dr. Who - unlike you I couldn't see the chart that was deleted a few days earlier.
:tiptoe:

[garmcqui]

Internet speed seemed to be better today. The thinkbroadband graph looking a lot better than yesterday

http://www.thinkbroadband.com/ping/share-thumb/69887505006ac45da5c100d8335c5eca-30-01-2012.png

Will have to see how it holds up tonight.

Wish I could say the same for mine:

Download Failed (1)


I'm currently talking to O2 (Be) about getting their ADSL2+ broadband, as I'm an O2 mobile customer I get a significant discount. But they will do me their top package with free evening and weekend calls for £18/mth. I'd have a 30 day cooling off period if I'm not happy with speeds etc.

I'm about 200ft from the BT exchange, so they estimate I should get between 16-19mb downstream, and 2mb upstream. These speeds obviously aren't as fast as VM's theoretical speeds but if they're more stable and reliable it'll do me.

On a separate note, when I spoke to VM's retentions department today they told me that when the 100mb upgrade is done on my area that congestion will improve significantly because they will renew all the equipment at the Acton UBR etc and will be future-proofing it for customers to get up to 400mb in the near future. I don't know whether this is the truth or just their usual "don't leave" BS, I guess we'll see. My own opinion is that congestion will worsen when the 100mb upgrade goes ahead.

I think my business will be going to O2, for phone & broadband anyway.

[Andrewcrawford23]

Wish I could say the same for mine:

Download Failed (1)


I'm currently talking to O2 (Be) about getting their ADSL2+ broadband, as I'm an O2 mobile customer I get a significant discount. But they will do me their top package with free evening and weekend calls for £18/mth. I'd have a 30 day cooling off period if I'm not happy with speeds etc.

I'm about 200ft from the BT exchange, so they estimate I should get between 16-19mb downstream, and 2mb upstream. These speeds obviously aren't as fast as VM's theoretical speeds but if they're more stable and reliable it'll do me.

On a separate note, when I spoke to VM's retentions department today they told me that when the 100mb upgrade is done on my area that congestion will improve significantly because they will renew all the equipment at the Acton UBR etc and will be future-proofing it for customers to get up to 400mb in the near future. I don't know whether this is the truth or just their usual "don't leave" BS, I guess we'll see. My own opinion is that congestion will worsen when the 100mb upgrade goes ahead.

I think my business will be going to O2, for phone & broadband anyway.

well it more a dnt leave, but there is some truth in it, teh upgrades will help with capicty a lot but it aint the fix in the logn run they need mroe capicty esicpally on taht ubr it always had problems when i was there at vm ts

[garmcqui]

Well, just spoke to a very nice man at VM and after a bit of persuading he agreed to downgrade me to the 10mb service and re-activate my old Ambit 256 modem (for the 2nd time!).

It's now 9pm, right in the middle of peak hours, and these are my graphs:

https://www.cableforum.co.uk/images/local/2012/01/6.png Download Failed (1)

What a difference, eh?

[sollp]

Well, just spoke to a very nice man at VM and after a bit of persuading he agreed to downgrade me to the 10mb service and re-activate my old Ambit 256 modem (for the 2nd time!).

It's now 9pm, right in the middle of peak hours, and these are my graphs:

https://www.cableforum.co.uk/images/local/2012/01/6.png Download Failed (1)

What a difference, eh?

Might have been sonething just affecting Docsis 3 upstreams?

[crazyronnie]

Well, just spoke to a very nice man at VM and after a bit of persuading he agreed to downgrade me to the 10mb service and re-activate my old Ambit 256 modem (for the 2nd time!).

It's now 9pm, right in the middle of peak hours, and these are my graphs:

https://www.cableforum.co.uk/images/local/2012/01/6.png http://www.pingtest.net/result/55741359.png

What a difference, eh?

That is so much better. I didnt get a chance to ring up VM to reactivate my VMNG300. I'm gonna try and get that done tomorrow. Hopefully my connection will get back to the way it was too.

[garmcqui]

Try it, but I'm not sure if switching to the VMNG300 will help your problem though, as I think it still uses the DOCSIS 3 network?

Wheras the Ambit 256 uses the older legacy DOCSIS 1.1 network, which is why the congestion problem is so much better.

Still paying the guts of £30 for the privilage of 10mb internet and phone line though, which I can get from O2 for £18.

[crazyronnie]

Yeah the VMNG300 uses Docsis 3.0.

VM send me out another superhub on friday which i just received today but that was because the one they sent had a really noisy power adaptor. So i thought i might as well just use the new one so i've had that activated.

I'll post my think broadband graph later on tonight so it's had time to log some data with the new superhub.

[garmcqui]

well, here's mine for the last day (since 8pm last night) with the Ambit 256 modem on the DOCSIS 1.1 network:

http://www.thinkbroadband.com/ping/share-large/b1803787177af16c1e512ec5576979bb-31-01-2012.png

Compare that to the previous day on the DOCSIS 3 network:

http://www.thinkbroadband.com/ping/share-large/2eb056f45d50529d6bed61a965920522-30-01-2012.png

Shocking really...

[General Maximus]

Great, we are attributing all these problems to docsis3 and that is without everyones speeds being doubled yet

[garmcqui]

it's the only logical explanation I can see.

VM downgraded me to the 10mb service yesterday afternoon, but I thought I'll try it with the superhub and see how it is, but no it was awful, just as with the 50mb service.

So I phoned up, got them to activate the Ambit modem, and hey presto, full internet speeds back again!

Does anyone know what the fastest speed I can get on the ambit modem (on legacy network) is? When they double the speeds in my area, will this modem cope with 20mb?

[crazyronnie]

it's the only logical explanation I can see.

VM downgraded me to the 10mb service yesterday afternoon, but I thought I'll try it with the superhub and see how it is, but no it was awful, just as with the 50mb service.

So I phoned up, got them to activate the Ambit modem, and hey presto, full internet speeds back again!

Does anyone know what the fastest speed I can get on the ambit modem (on legacy network) is? When they double the speeds in my area, will this modem cope with 20mb?

It can handle 20mb with no issues. I had 20mb on the Ambit 255 before upgrading to 50mb a few years back.

[earth]

Same here in Watford last night:

http://www.thinkbroadband.com/ping/share-large/8cf452bcc2ed9f7acb74781581f28730-30-01-2012.png

Unusable - I rang last week and was told they had an estimated fix date of today so we'll see how it copes this evening.

[General Maximus]

Very interesting point dude, so it's not docsis3 which is the problem but the shub. i want to set off an alarm or something so everyone can read this.

[qasdfdsaq]

Reddit.

[kwikbreaks]

Very interesting point dude, so it's not docsis3 which is the problem but the shub. i want to set off an alarm or something so everyone can read this.By my reading that wasn't what he said. The OK graph was with an Ambit on DOCSIS1 and the bad one was indeed with the SH but on DOCSIS3. If the problem was the SH then everybody with one would have issues and they don't. It just looks to me like VM sales got lucky with 30Mbps and over in his area.

[garmcqui]

Very interesting point dude, so it's not docsis3 which is the problem but the shub. i want to set off an alarm or something so everyone can read this.

No, i don't believe the Superub is the problem, I believe it's a hugely oversubscribed DOCSIS 3 network in this part of London.

Don't get me wrong, as a wireless router the Superhub is next to useless, but as a modem it's just fine, provided it has an uncongested network to connect to.

[General Maximus]

VM downgraded me to the 10mb service yesterday afternoon, but I thought I'll try it with the superhub and see how it is, but no it was awful, just as with the 50mb service.

So I phoned up, got them to activate the Ambit modem, and hey presto, full internet speeds back again

that is how I read it. Tried it on docsis 1 with shub "but not it was awful, just as with 50mb service" but as soon as he got the ambit reactivated then it was fine. How is the shub not the point of failure?

[sollp]

That is so much better. I didnt get a chance to ring up VM to reactivate my VMNG300. I'm gonna try and get that done tomorrow. Hopefully my connection will get back to the way it was too.

If there is a problem affecting the Docsis 3 U/S in your area the VMNG300 will suffer as well

[garmcqui]

that is how I read it. Tried it on docsis 1 with shub "but not it was awful, just as with 50mb service" but as soon as he got the ambit reactivated then it was fine. How is the shub not the point of failure?

No, they downgraded my speed to 10mb, but told me to try it with Superhub (which is a DOCSIS 3 modem, so operates on the DOCSIS 3 overlay network). This didn't offer any improvement, so I got them to switch me to the Ambit modem, on the DOCSIS 1 legacy network.

10mb/s service can be either on the legacy or overlay network.

[crazyronnie]

that is how I read it. Tried it on docsis 1 with shub "but not it was awful, just as with 50mb service" but as soon as he got the ambit reactivated then it was fine. How is the shub not the point of failure?

I thought if you downgrade your speed i.e 10mb the docsis 3 modem will connect to the docsis 3 network even for 10mb.

[garmcqui]

I thought if you downgrade your speed i.e 10mb the docsis 3 modem will connect to the docsis 3 network even for 10mb.

exactly :)

[crazyronnie]

http://www.thinkbroadband.com/ping/share-thumb/e4b2e72f4c2144b40128d4677dde6474-31-01-2012.png

The fat redline is where i disconnected the old (only 3 days old) for the new one.

[garmcqui]

so no difference then? lol

[crazyronnie]

nope

[kwikbreaks]

I too downgraded to 10Mbps but with a VMNG300 as I'd already kicked the SH into touch for instability reasons - that remained on DOCSIS3 too - same IP even just a different config. They did some work on my local area and 10Mbps on DOCSIS3 is now acceptable but there is no chance I'd bother upgrading again as the TBB charts still look poor.