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View Full Version : 50M Trouble connecting? Burnley


idontpirate
27-01-2012, 01:24
Struggle to connect to just a few services, EA Servers and Xbox Live parties to be specific. Sometimes takes a refresh/20+ seconds to load a page.

Nothing in my setup has changed for it to happen, i have reset and restarted every piece of equipment.

Any ideas?

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 21 55616000 Kbits/sec 298750000 Hz 6.6 dBmV 41.6 dB Hybrid
Locked QAM256 22 55616000 Kbits/sec 306750000 Hz 6.6 dBmV 41.8 dB Hybrid
Locked QAM256 23 55616000 Kbits/sec 314750000 Hz 6.5 dBmV 41.7 dB Hybrid
Locked QAM256 24 55616000 Kbits/sec 322750000 Hz 6.2 dBmV 41.4 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 6 20480 Kbits/sec 35800000 Hz 44.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV


Tracing route to dixons.co.uk [77.75.51.30]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms 192.168.1.1
2 33 ms 22 ms 22 ms cpc12-burn*.cable.virginmedia.com [8
1.110.56.1]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.

sabe525
27-01-2012, 10:13
Good Morning
I have Virgin Media Broadband (Manchester). I phoned customer services last night, the problem is a serious national outage, expect problems until 01 February 2011. Had the same problems last week customer services was not aware of any problem. My account will be credited with £10 as a goodwill gesture and the equivalent of 1 weeks broadband charge to my account next month. Spent hours last week trying to sort out their problem!

idontpirate
27-01-2012, 10:53
I thought that the national outage was fixed days/weeks ago. My connection was fine for a few days before this, it only started yesterday. I lost my connection completely for a while last night too.

sabe525
27-01-2012, 12:12
It appears that Virgin Media are keeping people in the dark!
It’s an intermittent outage, no guarantee that fault will be fixed by 1st February. I was advised to contact customer services if I have any problems after 1st. I’m only a novice but I found this website useful: www.pingtest.net (it provides a record of your connection problems etc)