Any similarity...

[kwikbreaks]

.. to persons living or dead is purely co-incidental....

http://dilbert.com/2012-01-22/

[Kymmy]

My favorite dogbert tech support strip is this one

http://dilbert.com/strips/comic/2002-04-07/

[kwikbreaks]

Nice - I reckon the writers are just reporting their calls :)

In truth although I've not always been satisfied with the outcomes I don't think I've ever suffered BS from any tech support. I've certainly seen people report stuff as bad as those two strips though.