dunc.58
23-01-2012, 10:57
Hello,
Sorry if I'm going over old ground here but I'm not very cyber savvy and could do with some advice please.
I have Virgin Media broadband upto 10mb and on the speed test its always over 9mb, I pay £21.50/month for what they say is Medium broadband, thats for broadband only as I'm hard of hearing and the phones not much use to me.
The problem I have is I can't play videos on Youtube, BBC Sport website etc etc they start for a few seconds and then stop no matter of refreshing will make them go any further.
Its not my devices thats the problem as I can play them fine at other places that are supposed to have upto 10mb connection, the devices being a laptop, a netbook and a Ipad.
The broadband goes through the Modem to a wireless router and the signal strength is classed as excellent as its in the same room as I usually us said devices.
I have emailed VM on many occasions about my problem and after several emails telling me to phone/me saying I can't, they ignore me!
What can I do, I don't fancy having to pay BT to install a telephone line so I can get someone elses Broadband.
Any advice would be most welcome.
Sorry if I'm going over old ground here but I'm not very cyber savvy and could do with some advice please.
I have Virgin Media broadband upto 10mb and on the speed test its always over 9mb, I pay £21.50/month for what they say is Medium broadband, thats for broadband only as I'm hard of hearing and the phones not much use to me.
The problem I have is I can't play videos on Youtube, BBC Sport website etc etc they start for a few seconds and then stop no matter of refreshing will make them go any further.
Its not my devices thats the problem as I can play them fine at other places that are supposed to have upto 10mb connection, the devices being a laptop, a netbook and a Ipad.
The broadband goes through the Modem to a wireless router and the signal strength is classed as excellent as its in the same room as I usually us said devices.
I have emailed VM on many occasions about my problem and after several emails telling me to phone/me saying I can't, they ignore me!
What can I do, I don't fancy having to pay BT to install a telephone line so I can get someone elses Broadband.
Any advice would be most welcome.