loss of broadband virgin media

[tamo]

had trouble for months then off 4 days over christmas off again for one day was told a fault in your area then off again 14 january spent nearly an hour getting through to complain could not connect still having trouble today but got through to complain another hour only to be told fault in area will be done by 17 january only been with them 6 months do not have this trouble with sky well and truly ****ed off ps also trouble with tv not a happy bunny

[thenry]

have you posted on the community forum. have you had any real explanation via support 150 or anyone calling you explaining?

have you sent an email with every single issue your having to the CEO at VM..

neil.berkett@virginmedia.co.uk

include all your details too, vm account number, addy, etc. and your mobile phones number as you'll probably get a call back tomorrow if you composed and sent one now.

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is it just your broadband? you said your tv, whats up with that?

whats your power levels like,

put this into your web browser bar > 192.168.100.1
login (defaults are username: admin - password: changeme)
advanced settings below the 3 boxes
connection tab on the left
copy and paste down levels and up levels or screenshot the whole connection page and upload