Oops!

[DaMac]

Just received an e-mail from Virgin appologising for an e-mail about 100MB broadband... I didn't receive an e-mail about 100mb broadband :( anyway here is the text of the one i did receive:-

Hello there,

Oops! That last email, 100Mb Broadband Announcement, was sent in error.

Please ignore this, and rest assured current Virgin Media Cable Broadband customers will be receiving some good news about their broadband in the next 2 weeks. We apologise for any inconvenience caused.

The Virgin Media team

[kwikbreaks]

FWIW here's the text of the one they sent in error. I started on 20Mbps, upgraded to 50, downgraded to 10 because local area was hideously congested.

Screwups happen even in the best run companies let alone VM.


Hello [christian name]



Good news - we're giving you even faster broadband, for less.

You're already getting the UK's fastest widely available broadband, and starting this summer we'll be starting the roll-out to boost your speeds from up to 100Mb to up to 120Mb. We'll also be lowering the price of your broadband package in April to match the price of our 50Mb Broadband XXL packages.

These are nice extras we do to make you smile. We call them Virgin Media tickles, and we only give them to people we know and like - our customers.

Our ongoing commitment to offering the UK's fastest broadband.

Virgin Media offers the fastest broadband speeds in the UK*, as proven by Ofcom for three years in a row. And we're committed to keeping it this way. Which is why we're upgrading our award winning fibre optic network over the next 18 months.

As part of this upgrade, you may have seen we'll be doubling many of our customers' broadband speeds. But, because you already get our fastest broadband, we're upgrading you to up to 120Mb and giving you a discount instead.

So whether you love streaming HD movies, ruling the gaming world or downloading tunes in super quick time - you'll soon be able to do it even faster and for less.

You don't have to lift a finger.

The 120Mb upgrade kick off in the summer and will have a slightly different roll-out schedule to our other work. We'll let you know nearer the time when to expect your broadband speed boost. In the meantime, see what you can do with faster speeds at virginmedia.com/evenfaster.

We'll be in touch in a few weeks with more details about your price reduction, so there's no need to call us, or do a thing – except keep enjoying what is already the UK's fastest broadband.




Kind regards,



Mark Davidson
Executive Director, Customer Care

[j52c]

I got the Ooops as well, however I also got the one about increase in speeds.

The funniest thing is I am not on cable, I am on adsl, They stopped laying the cable about half a mile from me.

Here is part of the email:-

You're already getting the UK's fastest widely available broadband, and starting this summer we'll be starting the roll-out to boost your speeds from up to 100Mb to up to 120Mb. We'll also be lowering the price of your broadband package in April to match the price of our 50Mb Broadband XXL packages.

[kwikbreaks]

Actually just found that this is a duplicate thread. I'd suggest using http://www.cableforum.co.uk/board/12/33684603-virgin-tickle-assumes-wrong-speed.html instead because this will get closed off by the mods when they spot it.

[bigalt]

I got an email about increasing speeds then next day the oops one. At least they apologised for their mistakes so good on them.

[martyh]

i got one and i'm not even with VM anymore

[Zhadnost]

Advert has just been on TV stating that everyones speed is doubling, so I guess that's the official announcement we were going to get in the next couple of weeks.

http://www.virginmedia.com/doublespeed/

To find out when.

[Hugh]

Duplicate thread, therefore closed.

Original thread here http://www.cableforum.co.uk/board/10/33684528-virgin-media-to-double-broadband-speed.html