AndyCalling
10-09-2011, 17:08
Please read the following I posted on the Iomega forums. Can you guys help? Note that port 50500 is the port my NAS is using to connect to the internet (the standard port for Iomega cloud NAS units).
I have recently bought a Home Media Network Hard Drive - Cloud Edition 1TB.
As a lan NAS it works fine. I can't connect over the internet to the personal cloud I have set up however. I am in the UK and have a 50meg down 5meg up Virgin Media cable connection with the Virgin Media Superhub (a Netgear combined cable router and modem).
Using UPnP port 50500 shows as open at canyouseeme.org but I have set the NAS internal network IP as the DMZ anyway (I have it on a reserved IP of 192.168.0.5) so I can be sure.
The router firewall is disabled.
On my netbook I can connect to the NAS when on the same network as my NAS, as expected. The Iomega utility shows the cloud connection as active as well in these circumstances.
If I connect via Vodafone 3G however, the Iomega utility just keeps trying to connect and fails. This is also true via O2 3G.
My mate on TalkTalk ADSL broadband (about 15meg down, 1meg up) cannot get a connection to my cloud either.
The cloud access codes my mate and I are using are as shown in the NAS configuration pages, as I have set one up for his PC and one for my netbook.
So, to test, I have set up a guest wifi network on my Virgin Media router which does not allow me to connect to the NAS over the lan of course (as it is on an different IP range and is not part of my normal home lan network). It does connect me to the internet however (I'm posting this over it). The usual type of guest wifi network that routers provide these days. This will not connect to the cloud either. It just keeps trying to connect, getting to the second stage (ticking the 'world and cloud' icon) but failing to connect to the NAS (red cross). Turning the NAS off and on again does not help.
I have Windows 7 32bit on my netbook and Windows Firewall has the Iomega storage manager allowed through. I have Microsoft Security Essentials as my virus killer. The Iomega VLAN driver is disabled automatically, but shows as enabled and connected when I get a working connection over my normal home lan. On the guest network or over 3G, when I only have internet access to connect over, it remains disabled. If I manually enable it it just says it is disconnected.
I have the latest firmware installed on the NAS and both me and my mate are using the latest Iomega storage manager utility. My mate has Windows7 64bit and I have made sure he has the Windows Firewall allowing the storage manager through and we have tried putting his PC's internal IP address into his router's DMZ.
What am I doing wrong? Please help, I love this Iomega box and don't want to give up but I may have to return it to the store if I can't solve this.
Ta chums.
I have recently bought a Home Media Network Hard Drive - Cloud Edition 1TB.
As a lan NAS it works fine. I can't connect over the internet to the personal cloud I have set up however. I am in the UK and have a 50meg down 5meg up Virgin Media cable connection with the Virgin Media Superhub (a Netgear combined cable router and modem).
Using UPnP port 50500 shows as open at canyouseeme.org but I have set the NAS internal network IP as the DMZ anyway (I have it on a reserved IP of 192.168.0.5) so I can be sure.
The router firewall is disabled.
On my netbook I can connect to the NAS when on the same network as my NAS, as expected. The Iomega utility shows the cloud connection as active as well in these circumstances.
If I connect via Vodafone 3G however, the Iomega utility just keeps trying to connect and fails. This is also true via O2 3G.
My mate on TalkTalk ADSL broadband (about 15meg down, 1meg up) cannot get a connection to my cloud either.
The cloud access codes my mate and I are using are as shown in the NAS configuration pages, as I have set one up for his PC and one for my netbook.
So, to test, I have set up a guest wifi network on my Virgin Media router which does not allow me to connect to the NAS over the lan of course (as it is on an different IP range and is not part of my normal home lan network). It does connect me to the internet however (I'm posting this over it). The usual type of guest wifi network that routers provide these days. This will not connect to the cloud either. It just keeps trying to connect, getting to the second stage (ticking the 'world and cloud' icon) but failing to connect to the NAS (red cross). Turning the NAS off and on again does not help.
I have Windows 7 32bit on my netbook and Windows Firewall has the Iomega storage manager allowed through. I have Microsoft Security Essentials as my virus killer. The Iomega VLAN driver is disabled automatically, but shows as enabled and connected when I get a working connection over my normal home lan. On the guest network or over 3G, when I only have internet access to connect over, it remains disabled. If I manually enable it it just says it is disconnected.
I have the latest firmware installed on the NAS and both me and my mate are using the latest Iomega storage manager utility. My mate has Windows7 64bit and I have made sure he has the Windows Firewall allowing the storage manager through and we have tried putting his PC's internal IP address into his router's DMZ.
What am I doing wrong? Please help, I love this Iomega box and don't want to give up but I may have to return it to the store if I can't solve this.
Ta chums.