So disappointed. Can anything be done?

[Efour]

http://www.thinkbroadband.com/ping/share-large/50acccb3acd1b518a09d88af57797667-12-06-2011.png


Just upgraded to 30mbit to get away from a (recently in the past 2 weeks) TERRIBLE 20mbit service.Completely unusable during peak hours for gaming or streaming Video.

This is what i now have to put up with on the 30mbit service.... Yesterday it was crap too but not this bad.. Friday it seemed pretty acceptable.

Please who can anyone on here that works for VM advise me on what i can do or what is happening to fix this rubbish... I have tried the official forums but they truly are rubbish. Its like banging my head into a brickwall


Startup Procedure ProcedureStatusComment Acquire Downstream Channel298750000 HzLocked Connectivity StateOKOperational Boot StateOKOperational Configuration FileOK SecurityEnabledBPI+
Downstream Channels Lock StatusModulationChannel IDMax Raw Bit RateFrequencyPowerSNRDocsis/EuroDocsis locked LockedQAM2567555616000 Kbits/sec298750000 Hz 4.9 dBmV42.0 dBHybrid LockedQAM2567655616000 Kbits/sec306750000 Hz 5.2 dBmV40.2 dBHybrid LockedQAM2567755616000 Kbits/sec314750000 Hz 5.2 dBmV41.7 dBHybrid UnlockedUnknown00 Ksym/sec0 Hz 0.0 dBmV 0.0 dBUnknown UnlockedUnknown00 Ksym/sec0 Hz 0.0 dBmV 0.0 dBUnknown UnlockedUnknown00 Ksym/sec0 Hz 0.0 dBmV 0.0 dBUnknown UnlockedUnknown00 Ksym/sec0 Hz 0.0 dBmV 0.0 dBUnknown UnlockedUnknown00 Ksym/sec0 Hz 0.0 dBmV 0.0 dBUnknown
Upstream Channels Lock StatusModulationChannel IDMax Raw Bit Rate FrequencyPower LockedATDMA320480 Kbits/sec45800000 Hz42.7 dBmV UnlockedUnknown00 Ksym/sec0 Hz 0.0 dBmV UnlockedUnknown00 Ksym/sec0 Hz 0.0 dBmV UnlockedUnknown00 Ksym/sec0 Hz 0.0 dBmV
Primary Downstream Service Flow Downstream(0) SFID14909 Max Traffic Rate33330000 bps Max Traffic Burst3044 bytes Mix Traffic Rate0 bps Primary Upstream Service Flow Upstream(0) SFID14908 Max Traffic Rate3333000 bps Max Traffic Burst8160 bytes Mix Traffic Rate0 bps Max Concatenated Burst8160 bytes Scheduling TypeBest Effort
Current System Time:Sun Jun 12 18:11:36 2011

Other information, i expect its all perfectly within the norm.


I cant use this connection - when is it to be upgraded... this is simply rubbish.

http://www.pingtest.net/result/41914210.png (http://www.pingtest.net)
http://www.cableforum.co.uk/board/disappointed

[denphone]

disappointed


l am very happy.:D:D:D

[Efour]

lol

[wazz]

heres his 1st post. I jus quoated it lol

[Paul]

How about some sensible replies.

[Neo-Tech]

Have you tried posting on the VM forums? That is 2nd line support.

[Efour]

Have you tried posting on the VM forums? That is 2nd line support.


Hello yes i Have.

I'm not happy with it taking about 3 days to get a stock/same reply of there is no Utilisation problem.

My last recent post had 1 support guy saying that standard reply then 1 saying there was a intermittent fault, that they rectified a few days later, which did nothing as its obviously a congestion problem (don't you think?)

So with that in mind what could i get from that it other than being told wait until September 2011 for when we upgrade to 100mbit in your area, which will no doubt mean they have to add some more hardware to cope with it all and hopefully lower the congestion we are all putting up with now.

So many forums are filled with this same boring packetloss type threads VM are becoming a joke..

[Nopanic]

Keep posting and calling until you get an answer, we can't help as we can't see your account ..

[Efour]

Could i PM one of you nice VM people what you need to know and can you help ?

I understand if thats against the rules. Dont want to get anyone in trouble.

[Neo-Tech]

Nope, can't be done I don't think. DPA and that :(

[Efour]

Cant even stream a TV channel now... pretty bloody pathetic :(

[Nopanic]

Could i PM one of you nice VM people what you need to know and can you help ?

I understand if thats against the rules. Dont want to get anyone in trouble.

Nope, can't be done I don't think. DPA and that :(

It's not DPA for a connection fault, but its against the site rules.

---------- Post added at 07:25 ---------- Previous post was at 07:24 ----------

One of the moderators could take your details and pass them over to us.

[Maggy]

Cant even stream a TV channel now... pretty bloody pathetic :(

I'm not being funny but have you tried phoning VM?

[Efour]

Hello, yes i have and there are no local faults in my Area and the UBR isn't at capacity, can i help you with anything else today sir?

[Chrysalis]

I posted on the forums before going back to the CEO office.

Basically my first post took 4-5 days for a reply, was "yes can see some utilisation on your port and varying power levels"

I replied asking for a proper reply.

about 5 days later.

"power levels look normal now so must be utilisation causing your issues"

that was it, no resolution info etc.

The forums are been dragged down to phone support level now.

I got told my area is over utilised and my graph is nowhere near as bad as yours, so if I am over utilised how do we describe yours.

The problem with VM is they need pushing hard again and again to get a resolution on high utilisation, you will need to get in touch with the CEO office, and then ring them EVERY DAY until something is done, even if you do it for months on end.