View Full Version : 50M Internet slow and can't access a lot of sites?
Any idea what is going on? I can't access many sites as they just time out or load really slowly. Sites such as bbc is working on and off? I have tried the webcache thing, but it keeps flaking out as well?
National fault. Been happening since yesterday at least. Fun!
National fault. Been happening since yesterday at least. Fun!
Damn, really annoying that Virgin have not communicated what is causing the problem.
pip08456
02-06-2011, 23:28
Damn, really annoying that Virgin have not communicated what is causing the problem.
If you check the service status page you should see this:-
Broadband feature interruptions
The following issues may be affecting some aspects of your Virgin Media Broadband service.
You will currently be experiencing intermittent connection issues on your broadband internet service. Our engineers are aware of this issue and are currently working to fix it fast. We apologise for any inconvenience this may be causing.
Date Issue raised:June 02 2011, 16:40
Estimated repair time:June 02 2011, 20:27
I'm slow too. When will it be sorted. :confused:
sjukmidlands
03-06-2011, 00:08
I found yesterday evening that I couldn't connect via ftp to the printing company I urgently needed to send files to. Was connecting to them fine, just timing out on uploads after 2 - 3kbs. Tried sending via zipped file using yousendit and that failed too. Resorted to quick trip to my sisters to use their Sky Broadband ADSL connection!
Since then I have found several websites I couldn't access - including (as mentioned above) BBC News which has since intermittently either been fine or not loading at all. Some other sites don't load either. Firefox sync won't work either.
Doing a Command Line trace route I found the ftp site I'd been trying to send files to was timing out/failing at clara.net
A friend who lives locally and also uses Virgin Media Cable Broadband has had problems downloading emails today (although mine were fine) He said his pop3 email uses clara.net.
A whole raft of different issues.
Hopefully this will be fixed soon!
99% sure this is DNS related; people are saying otherwise; but the moment i set my DNS servers to 8.8.8.8 and 8.8.4.4 it works fine; so i have a feeling those who say its not haven't changed there dns servers properly?
Same here. Just reformatted my computer so thought I'd screwed up a firewall seting or something. can get to bbc home but not bbc news which is strange but same with lots of sites - can load some instantantly but others just sit there loading with FF and IE9. speedtest.net was fine and gave me a great result as usual
Hope it fixes itself soon.
---------- Post added at 00:37 ---------- Previous post was at 00:25 ----------
Just changed proxy in FF to 8.8.8.8 and the problem has gone away. Thx TJS:)
99% sure this is DNS related; people are saying otherwise; but the moment i set my DNS servers to 8.8.8.8 and 8.8.4.4 it works fine; so i have a feeling those who say its not haven't changed there dns servers properly?
Nope, still issues. Specifically this site http://futuremark.yougamers.com/forum/index.php
i was having problems and called support around 8pm on thurs evening, the tech said there wasn't any issues with the network, and after running loads of tests he couldn't find anything in my hubs logs, and now my connections is suddenly stable
EdwardTobia
03-06-2011, 13:14
Im also having problems accessing websites such as dailymail, natwest and such, phoned up and they said theres no issue in my area and their sending a technician out tomorrow morning, but i just checked the website and i have the same intermittent fault in my area mentioned in an earlier post so why the lack of knowledge from the over-the-phone techs? :S
yeah! they told me to reboot my modem as there were not any problems, suppose this happens when you farm out customer service to the highest bidder. complete farce!
pip08456
03-06-2011, 13:49
yeah! they told me to reboot my modem as there were not any problems, suppose this happens when you farm out customer service to the highest bidder. complete farce!
Surely you mean lowest bidder!!:D:D:D
Chrysalis
03-06-2011, 14:44
99% sure this is DNS related; people are saying otherwise; but the moment i set my DNS servers to 8.8.8.8 and 8.8.4.4 it works fine; so i have a feeling those who say its not haven't changed there dns servers properly?
its not dns related.
its just the problem isnt affecting everyone since different customers go over different parts of VM's network.
I do know how to change my dns servers thank you ;)
pip08456
03-06-2011, 14:48
its not dns related.
its just the problem isnt affecting everyone since different customers go over different parts of VM's network.
I do know how to change my dns servers thank you ;)
It does look like a routing problem within part of the network as not everyone seems to be suffering.
Without every sufferers tracerts hard for us to pin down but VM seem to know where the problem is but just don't know yet how long to fix.
Chrysalis
03-06-2011, 14:58
tracerts appear to show all working pip but now you said that I will see if I can find a common hop between all the failed sites that doesnt show on the ones that work.
pip08456
03-06-2011, 15:00
It was just a thought.
Ihavenoclue
03-06-2011, 21:56
Hi,
Finally got an answer from virgin media - only took 5 hours.
Fault is on the line in the le postcode should be fixed by 5pm tomorrow.
They have been working on it since June 01.
Read the website - when it downloads, it took us 4 attempts - as the staff don't - and you will get more info.
Well my problems are back :( Having problems with lots of sites atm including bbc.
Would a fault in the LE postcode area affect Stafford?
Would a fault in the LE postcode area affect Stafford?
No.
pip08456
03-06-2011, 22:44
Hi,
Finally got an answer from virgin media - only took 5 hours.
Fault is on the line in the le postcode should be fixed by 5pm tomorrow.
They have been working on it since June 01.
Read the website - when it downloads, it took us 4 attempts - as the staff don't - and you will get more info.
Forgive me for being cynical but
https://www.cableforum.co.uk/images/local/2015/12/3.gif
Get back to us tomorrow.
Chrysalis
03-06-2011, 22:56
its amazing even that there is a ticket open for this that people are still been fed wrong info over the phones.
Seems the ticket has been updated. This has come just at the wrong time with PSN coming back online. :mad:
its amazing even that there is a ticket open for this that people are still been fed wrong info over the phones.
when i first called up there wasn't an open ticket on the site for my area, but now its showing 2 tickets open
@risco, i know what you mean, especially as the welcome back pack is now availablle to download, but then i'm getting a login error for the store right now :(
pip08456
03-06-2011, 22:58
Seems the ticket has been updated. This has come just at the wrong time with PSN coming back online. :mad:
And being hacked again!
And being hacked again!
it was Sonypictures.com that was hacked last afaik
pip08456
03-06-2011, 23:54
it was Sonypictures.com that was hacked last afaik
Yep announced yesterday IIRC. However you may wish to read this (http://www.afterdawn.com/news/article.cfm/2011/05/28/sony_can_not_guarantee_the_psn_will_not_be_hacked_ again?utm_source=newsletterENG&utm_medium=email&utm_campaign=20110603) reassuring snippet!
Changing my DNS Sever Address to Google DNS resolved the issue for me.
---------- Post added at 01:56 ---------- Previous post was at 01:12 ----------
The Issue now seems to be resolved.
pop80_uk
04-06-2011, 07:54
Well my problems are back :( Having problems with lots of sites atm including bbc.
Would a fault in the LE postcode area affect Stafford?
Im in Stafford to, seems to be fixed now though.
city-boy
04-06-2011, 10:46
I'm in Manchester and wake up to find DNS problems and a slow network. I've changed to my local MS DNS Server and DNS is working again, but a lot of sites seem very slow, even the virginmedia ones.
Milambar
04-06-2011, 14:57
Agreed, M41 area is now affected too.
It just took 4 minutes to load this forum. My online bank (trying to pay bills) kept timing me out, until it finally locked me out (sigh) too.
spankysmagicpian
04-06-2011, 15:03
City-Boy and Milambar - this happened to me (M32) last week on Saturday. Started going slow in the afternoon and completely died early Saturday evening.
It wasn't back up again until Sunday night.
It better hadn't be happening again.
Chrysalis
04-06-2011, 15:07
for what its worth I noticed when I turned my proxy off this site loads noticebly slower without the proxy. It wasnt too slow to be a problem tho.
photodude
04-06-2011, 17:28
Well in WF5 (west Yorkshire) I can't get on here without the vm proxy (was fine yesterday on here). And with vm proxy settings, there are some sites loading slow or not at all too. So I'm now having to switch between proxy and none proxy just to have basic web access. I've got kids complaining because some games will not play online with PS3, and someone in India telling me everything is working perfectly. Breaking news!!! My connection is as much use as a turd in a perfume factory LOL
This has been getting progressively worse over the last 3-5 days, and the engineer that came out yesterday said I was looking at at least another 10 days of disruption and issues, because of network upgrades for 100meg.
Think it's time to be getting a few refunds on services again LOL
Virgin Media status site says everything is working fine - I beg to differ.
photodude
05-06-2011, 09:43
It seems to get progressively worse as the day goes on. Just after 6am I could get on here fine. Just come back and the page hangs, unless I switch proxy settings on!!!!!
This really is getting ridiculous, as I'm also still waiting for the call back promised by "Jane" in India?????
Not sure if it's the same issue I'm having, to
Noticed the service has been rather slow on and off for days, so I decided to run a trace route/ping to popular sites like the BBC, results are less than stellar.
Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
cpc10-lanc6-2-0-gw.3-3.cable.virginmedia.com 81.108.176.1 2 255ms
brig-core-1a-ae1-2241.network.virginmedia.net 80.3.65.61 3 130ms
glfd-bb-1a-so-020-0.network.virginmedia.net 212.43.162.221 4 131ms
glfd-bb-1b-ae0-0.network.virginmedia.net 213.105.172.6 5 107ms
glfd-tmr-1-ae5-0.network.virginmedia.net 213.105.159.46 6 122ms
redb-ic-1-as0-0.network.virginmedia.net 62.253.185.78 7 119ms
* Unknown Host * 212.58.239.249 8 161ms
* Unknown Host * 212.58.238.149 9 127ms
rdirslb0.thdo.bbc.co.uk 212.58.224.136 10 163ms
virtual3.rbsov.bbc.co.uk 212.58.254.252 11 115ms
200-300ms ping on the first hop on the network and high pings on all the others, to.
I've noticed myself how overall I'd say things have improved, but a lot of sites are still having issues loading. A traceroute shows that I'm having very high pings to most hops on the network, so I'm guessing there's a routing issue.
Dave9946
05-06-2011, 10:13
I've noticed problems with imdb.com and play.com for a few days now. Seems intermitent for me and loading times keep getting faster and slower or wont even load at all sometimes.
Ouch :P
http://www.pingtest.net/result/41539054.png (http://www.pingtest.net)
Dave9946
05-06-2011, 10:21
Download Failed (1) (http://www.pingtest.net)
Well all seems fine for me this morning, going to check during the day to see if things change.
Milambar
05-06-2011, 10:44
Back to normal speed and performance in M41 area as of 9am this morning.
I am wondering if theres some work on the backends going on that not many people are aware of?
photodude
05-06-2011, 10:57
Engineer told me to expect disruption for another 10 days, while they upgrade everything in our area, ready for 100meg!
100Meg is great, but I'd rather have 20 meg that works correctly. No point in fast speeds, if the sites will not load, and games will not play on PSN etc!!!
Ihavenoclue
05-06-2011, 21:18
Hi,
Internet in LE postcode working much better. Shame about the T.V.
rang them back and was told by the first agent there is not repair deadline for the service. Spoke to the manager not 2 mins later and was told it would be fixed by tomorrow. Yeah like I have not heard that before......
Have now lost my patience with VM and have taken out the VM V+ box, cancelled the T.v package and now have freeview TV that works and has more stations than VM. If i want a movie i know where Blockbusters is I'm now considering a new provider for broadband and landline and mobile phone.
Any suggestions?
Chrysalis
05-06-2011, 21:29
LE as in leicester?
for me in LE3 its aweful since the uplift. Over utilised the bandwidth.
Charliedontsurf
05-06-2011, 21:42
http://www.pingtest.net/result/41539141.png (http://www.pingtest.net)
Well all seems fine for me this morning, going to check during the day to see if things change.
Only a Virginmedia customer would think Jitter that was 50% of PING was "fine".
Chrysalis
05-06-2011, 21:43
well thats pingtest been leniant :) grade A for 11ms jitter.
Charliedontsurf
05-06-2011, 21:51
well thats pingtest been leniant :) grade A for 11ms jitter.
Crazy hey, anyways heres mine..
Download Failed (1) (http://www.pingtest.net)
Chrysalis
05-06-2011, 22:05
mine
Download Failed (1) (http://www.pingtest.net)
consistent
Download Failed (1) (http://www.pingtest.net)
Just tried this pingtest and am somewhat concerned at my results.
I am in SK6 area and the recommended server was Milton Keynes
http://www.pingtest.net/result/41586899.png
Trying the Manchester server now it could not do a packet loss test but earlier the loss was 40 -48%
Any suggestions to improve the packet loss?
Ta
Dave
mine
http://www.pingtest.net/result/41566733.png (http://www.pingtest.net)
consistent
http://www.pingtest.net/result/41566773.png (http://www.pingtest.net)
wtf o_o
http://www.pingtest.net/result/41400616.png (http://www.pingtest.net)
old result but i knew if i posted one from this early in the morning people would say it's quite low because of that
photodude
06-06-2011, 11:35
Just on the phone with a guy that thankfully understands there IS an issue somewhere. He's also had a look at this thread, and we are working on figuring the issue out for WF5 area. I'm still having to use webcache.virginmedia.com on 8080 in order to view this forum and other sites. But that also slows some other sites right down, so having to switch between a proxy and none-proxy depending on site. One of the other sites I get issues with is http://www.bramham-horse.co.uk , but that is fine when on proxy. Confusing the hell out of me is this issue, but it also seems Virgin chap has issues getting my info and mac via the tools his end???
---------- Post added at 11:35 ---------- Previous post was at 11:14 ----------
Well, the guy has just spoken to someone on their team, who can now see/has experienced the same issue as me (one being facebook images no showing), so I'm not going mental LMAO It is a Virgin issue that had supposedly been resolved, and it's now being looked at again :-) FINALLY getting somewhere. If I had been speaking to someone in the UK, who knew what he/she was doing, it might have been sorted a lot quicker. No disrespect to the guys n gals in India, but these none UK call centres do not have the tech knowledge or ability to deal with complex/unusual issues.
Keeping my fingers crossed for a quick resolve now :-)
Chrysalis
06-06-2011, 21:30
yeah something broken again, I stil think is DPI related.
slow browsing when no proxy and paypal doesnt even finish loading without a proxy either. In addition downloading of various ftp sites is almost 0 bytes/sec. My UBR is congested but not that extreme.
Ihavenoclue
06-06-2011, 23:13
LE as in leicester?
for me in LE3 its aweful since the uplift. Over utilised the bandwidth.
-
Yes - it's in the North West region.
---------- Post added at 23:13 ---------- Previous post was at 23:08 ----------
Hi, all
Need some help. Not with VM but with all the techo-speek.
Could some kind soul explain these 'pings' and other words. I think i am missing a vast conversation due to lack of knowledge.
Cheers
craigj2k12
06-06-2011, 23:34
Hi, all
Need some help. Not with VM but with all the techo-speek.
Could some kind soul explain these 'pings' and other words. I think i am missing a vast conversation due to lack of knowledge.
Cheers
ping = lag, measured in milliseconds (ms)
jitter = variance in ping
ping = how long it takes for your computer to 'talk' to the internet in miliseconds
jitter = the variation between ping times in miliseconds
craigj2k12
07-06-2011, 00:38
ping = how long it takes for your computer to 'talk' to the internet in miliseconds
jitter = the variation between ping times in miliseconds
snap! :D
snap! :D
i should really read through posts properly rather then skim read LOL sorry! :)
craigj2k12
07-06-2011, 11:17
i should really read through posts properly rather then skim read LOL sorry! :)
:D
photodude
07-06-2011, 20:34
Well apparently those in wake-7 and wake-8 areas are all effected by the same issue I have, and CS say it should be fixed by the 9th LOL
But tonight we have crap speeds to on 20meg LOL
https://www.cableforum.co.uk/images/local/2011/06/117.png (http://www.speedtest.net)
So we have 1/4 the speed we should have, and only half the net is availible to view. Definatly going to be calling for a refund of services come the 9th
Charliedontsurf
07-06-2011, 20:42
Lets look at the facts here.
Slow speeds----CHECK
unstable connection---CHECK
Unable to access a lot of the internet----CHECK
Yep I can confirm you have a Virginmedia connection lol;)
photodude
08-06-2011, 08:14
Lets look at the facts here.
Slow speeds----CHECK
unstable connection---CHECK
Unable to access a lot of the internet----CHECK
Yep I can confirm you have a Virginmedia connection lol;)
It's frustrating, but as anybody knows, things can go wrong. And in my case the symptoms do not help, as they do sound like an issue outside of VM network, to an untrained eye, based on a small volume of calls. Even the tech the CS spoke to, assumed it was a facebook issue, as he couldn't get some images to load in facebbook (he lived local). He then tried here, and bramham-horse.co.uk, and clearly had the same issue as me. So the one CS guy I spoke to the other day, nailed it, by simply spending about 20 mins investigating my issue further.
So the fact that they are dealing with it, is enough for me to be happy. If they fail to deal with it, then that is another ball game. I will simply call CS, and ask for a refund of service charges, for the time period of the fault. Never been refused before, as I ask, rather than kick off down the phone at them;)
PS: Speeds are back up to normal now. So just the routing issue to resolve
https://www.cableforum.co.uk/images/local/2011/06/118.png (http://www.speedtest.net)
Lets look at the facts here.
Slow speeds----CHECK
unstable connection---CHECK
Unable to access a lot of the internet----CHECK
Yep I can confirm you have a Virginmedia connection lol;)
And yet some of us VM customers get the connection we pay for and have no issues.I suspect I'm not unique.:)
And yet some of us VM customers get the connection we pay for and have no issues.I suspect I'm not unique.:)
Amazingly, some VM customers don't have issues even when VM themselves announce there's issues ;)
Amazingly, some VM customers don't have issues even when VM themselves announce there's issues ;)
Twisting words won't change the fact that some of us are happy..and are prepared to say and have the RIGHT to say so in an open forum.:p:
craigj2k12
08-06-2011, 12:35
i have to say, none of the recent issues affected me, although my connection is pathetic for the last week, low speed high ping, i think its an area problem
photodude
08-06-2011, 17:11
I would say my net is spot on about 95% of the year. Outages I can count on 1 hand, and this is the first real issue in the last 8 months. It's taken a bit longer to pinpoint and sort out, and it still isn't fixed. But as with any issue like this, a polite call to CS usually ends up with me not paying for the time period of the issue. If I'm not actually paying for a period when services are not what they should be, then I'm a happy customer.
GrimUpNorth
08-06-2011, 18:43
Well apparently those in wake-7 and wake-8 areas are all effected by the same issue I have, and CS say it should be fixed by the 9th LOL
But tonight we have crap speeds to on 20meg LOL
https://www.cableforum.co.uk/images/local/2011/06/117.png (http://www.speedtest.net)
So we have 1/4 the speed we should have, and only half the net is availible to view. Definatly going to be calling for a refund of services come the 9th
I'm on wake-8 and yes its been pants for a couple of weeks. Had a 'senior' tech round today, he re-made the connection in the cab (left the old one as a souvenir - our cat could have done a better job!) and that has sorted some of the problems since the cabinet audit a few weeks ago. He also said he'd got an email a few days ago which said 100Mb is planned to go live tomorrow - 9th June - his mate who works in networks recons theres been some serious upgrades ongoing to make the deadline, though the general feeling is they won't be ready. He checked with networks and there are no 'outages' as such, just upgrades which may be giving a degraded service during the engineering works. He also said I was his fifth call on our road in the last couple of days to people with the intermitant problems we're having.
@ Photodue - I'm near Eastmoor and there's plenty of DIY wiring around that's causing issues. I'd not be surprised if Kettlethorpe is any different!!
Cheers
Grim
And yet some of us VM customers get the connection we pay for and have no issues.I suspect I'm not unique.:)
I agree. There have been issues of late but 99% of the time the service is great for me. When I spoke to VM about a recent (brief) outage, they quickly sorted it out.
I don't pretend that it isn't maddening when the net goes down or seems to be grinding to a halt but problems now and again (like you get with your car, washing machine, electricity supply etc) are a given.
I've always found VM to be better than most at getting things sorted. I empathise with anyone who is having persistent problems but like Maggy J says there's a silent majority who obviously feel the service is fine, me included.
GrimUpNorth
08-06-2011, 19:36
I agree. There have been issues of late but 99% of the time the service is great for me. When I spoke to VM about a recent (brief) outage, they quickly sorted it out.
I don't pretend that it isn't maddening when the net goes down or seems to be grinding to a halt but problems now and again (like you get with your car, washing machine, electricity supply etc) are a given.
I've always found VM to be better than most at getting things sorted. I empathise with anyone who is having persistent problems but like Maggy J says there's a silent majority who obviously feel the service is fine, me included.
I would be happy if I was part of that silent majority
Cheers
Grim
I would be happy if I was part of that silent majority
Cheers
Grim
Fair enough Grim. Like I said, I know it grates when the net isn't running well. I doubt that VM is too happy about its customers not getting the service they're used to and indeed pay for as that's potentially bad for business so we can be sure they're trying to sort things out asap.
Hope you get to join the silent majority soon :).
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