View Full Version : 50M Virgin blocking certain sites?
pop80_uk
02-06-2011, 21:05
Hi all
I need your help please
I have a D-link 685 which appeared to have started blocking website access to certain sites, however Ive just tried taking the the router out going straight to the PC and it still does not work! Is this a problem with Virgin??
When I try to access :
www.photobucket.com
or
www.mountune.co.uk
The browser just hangs, ive tried firefox, chrome and IE9 and my iphone, none work or load these sites.
Ive just tried swapping the router out and it still does not work! Is this a problem with Virgin??
Please help!
Thanks;)
I presume the first one is photobucket..
Both work for me.. It's more than likely to be a DNS or routing problem which you;re not he first one today to complain about..
pop80_uk
02-06-2011, 21:19
Yup first one is photobucket (corrected now)
Is there any way I can fix this? Or is it virgin who need to fix it?
This site (cableforum) is also painfully slow.
---------- Post added at 21:19 ---------- Previous post was at 21:18 ----------
And not loading fully or correctly :(
Any fixes?
Try this as a workaround http://www.cableforum.co.uk/board/35250238-post5.html
General Maximus
02-06-2011, 21:25
both work fine for me dude, but that being said, i use the google dns servers.
If you fancy changing some settings (which is easy so dont worry) try using the google dns servers and see if it helps. The following will take 30 seconds tops:
Click on start, control panel, network and sharing, manager network connections. Right click your network connection and click on properties, this will launch a connections properties windows. Click on ipv4, properties, click on use the preferred dns servers and enter the following:
8.8.8.8.
8.8.4.4.
and click on ok. To confirm the new setting you can click start, run, type in "cmd" and hit enter. This will launch a command prompt, type in "ipconfig /all" and hit enter. This will spit out all network connection info, the bit you want to look for is dns servers and make sure the ones you just entered are in there.
After that you are sorted, open IE again and give those sites a try.
pop80_uk
02-06-2011, 21:36
both work fine for me dude, but that being said, i use the google dns servers.
If you fancy changing some settings (which is easy so dont worry) try using the google dns servers and see if it helps. The following will take 30 seconds tops:
Click on start, control panel, network and sharing, manager network connections. Right click your network connection and click on properties, this will launch a connections properties windows. Click on ipv4, properties, click on use the preferred dns servers and enter the following:
8.8.8.8.
8.8.4.4.
and click on ok. To confirm the new setting you can click start, run, type in "cmd" and hit enter. This will launch a command prompt, type in "ipconfig /all" and hit enter. This will spit out all network connection info, the bit you want to look for is dns servers and make sure the ones you just entered are in there.
After that you are sorted, open IE again and give those sites a try.
Excellent guide thank you
Just tried that, followed the instructions exactly to the the letter but did not work though? :confused:
What have virgin done?
Thanks ;)
Excellent guide thank you
Just tried that, followed the instructions exactly to the the letter but did not work though? :confused:
What have virgin done?
Thanks ;)
Have you tried my link above.
It is a routing issue and according to other forums it is not just Virginmedia related.
pop80_uk
02-06-2011, 21:42
Have you tried my link above.
It is a routing issue and according to other forums it is not just Virginmedia related.
Yup thank you,
That did not work either.
Is a routing issues something I can fix? Is it being fixed?
Thanks
Same here. Certain sites just not working. I can ping them but can't connect. Been like it for a few days now.
pop80_uk
02-06-2011, 21:45
Getting DNS server errors now on websites that were working 30 seconds ago.....
carlwaring
02-06-2011, 22:13
No problem with either site here.
It seems to be happening in waves. I can't get to the bbc news site now but it was perfectly fine a minute before.
And its ok again. Could even be an attack on some critical infrastructure that is causing the sporadic issues.
Chrysalis
02-06-2011, 22:22
yeah changing dns wont fix dns issues. although it always helps to stop using VM's dns :p It wont fix this paticular problem
Dave9946
02-06-2011, 22:35
Well the main BBC website has been slow for me since yesterday. Not bothered about the technical info yet as it keeps coming and going. But deffo the BBC main home page has been slow and cant often goto another site without first closing the page and re-opening another browser page.
pop80_uk
02-06-2011, 22:37
If it is someone trying to bring down the internet, I wish they would stop it.
As its "B" annoying!
Apps on my iphone for photobucket work but not the website :(
pop80_uk
03-06-2011, 07:04
Will this ever be fixed?
Photobucket still not loading
Wild Oscar
03-06-2011, 09:34
I was having problems on some sites yesterday , but all seems OK today ..
The issue is still ongoing though.
You will currently be experiencing intermittent connection issues on your broadband internet service. Our engineers are aware of this issue and are currently working to fix it fast. We apologise for any inconvenience this may be causing.
Date Issue raised: June 02 2011, 16:40
Estimated repair time: June 03 2011, 18:00
Fault reference: F001623798
Chrysalis
03-06-2011, 09:40
that estimated fix gone back almost 24 hours.
pip08456
03-06-2011, 09:57
that estimated fix gone back almost 24 hours.
An estimate is always bound to change.
Chrysalis
03-06-2011, 11:06
An estimate is always bound to change.
interesting also the issue was raised way before 4.40pm, it took VM about 8 hours to get it raised.
pop80_uk
03-06-2011, 14:24
So it's a virgin problem?
Still can not get into photobucket at home through virgin??
Will it 100% be sorted by 6pm today? Does anyone know?
Chrysalis
03-06-2011, 14:38
its more severe then they may realise, its certianly not limited to https sites and a few banking sites. At a guess I would say I cannot access about 20-30% of the net without a proxy.
pip08456
03-06-2011, 14:42
So it's a virgin problem?
Still can not get into photobucket at home through virgin??
Will it 100% be sorted by 6pm today? Does anyone know?
How long's a piece of string!? Who knows. The resolution time is still only an estimate. It depends on what the problem is (which we are not privvy to ) and what it will take to fix it.
I should imagine even Masque cannot answer your question as it will be up to the network guys to solve.
pop80_uk
03-06-2011, 15:02
:(
I hope they fix it soon it's very annoying now
Surely they must be getting thousands of calls!
pip08456
03-06-2011, 15:10
Of course it's annoying and frustrating for quite a few users. Won't make it be fixed any sooner than it can though.
Not sure about anybody else but the last 5 minutes or so web pages have been loading fine again; and faster then they ever have done before; touch wood this lasts
pop80_uk
03-06-2011, 18:19
Is there a VM update on this as its still not working and its now past 6pm?
liverpool fan
03-06-2011, 19:23
I don't have a problem with the 2 links on the first page but i can't get Megashares to work, it works on BT though. :(
I'm no expert but I'm thinking this isnt a routing issue.
I can get the header/title of a page to load, but then the browser stops and you are left with a blank page. If it was a routing issue, you wouldn't get to the site full stop. I think virgin are doing something with their DPI and for whatever reason it is knobbling certain sites immediately after you connect.
This would also explain why traceroutes show no issues. The DPI dosent see the contents of them as a problem so dosent intervene, while using a web connection obviously brings back the page and its contents which the DPI can then inspect and do its thing. Exactly what that is remains to be seen.
pip08456
03-06-2011, 20:17
Conspiracy theory!
darkdesign
03-06-2011, 20:32
Hi Skie
This is just what has been happening in my post: Serious Virgin Cable Routing Issues that I posted a couple of days back. Just getting totally blank screens and thats it. Still virgin are still saying it's an issue with individual sites :D
Chrysalis
03-06-2011, 20:53
Conspiracy theory!
well its logical pip.
a normal routing issue stops all connectivity or perhaps slows down speeds.
this seems to be tcp packets getting corrupted.
As he said sometimes sites partially load, and the upload test on speedtest.net also sometimes starts but then gets cut off. In all cases udp and icmp are fine.
If it is inspection gone wonky I would also hazard a guess VM may be waiting for 3rd party support from their supplier hence the long length to fix.
And its not like I'm just seeing one page cut off as if it was just me timing it badly. I can middle-click a bunch of links over a few minute period, see the titles of the pages appear in the tabs then go to the tabs and see nothing but white. On certain sites that are regularly being affected. Obviously something is getting through but then being cut off.
pip08456
03-06-2011, 21:45
It has to be a VM problem as I am on BT and when I clicked n a VM link on this forum it took ages to load compared to any other link.
This leads me to beleive it is a VM routing problem rather than a DNS problem, unless of course you have another reason.
Chrysalis
03-06-2011, 21:49
post here.
http://community.virginmedia.com/t5/Fibre-optic-broadband-cable/F001623175-Routing-issues-to-certain-websites/td-p/531651
pop80_uk
03-06-2011, 21:57
This is nothing silly like Virgin carrying out some sort of monitoring software testing or blocking or something like that?
Ive called them twice and formally registered a complaint as the service is currently not fit for purpose.
pip08456
03-06-2011, 22:00
post here.
http://community.virginmedia.com/t5/Fibre-optic-broadband-cable/F001623175-Routing-issues-to-certain-websites/td-p/531651
That link takes ages to load compared to replying to you post!
pop80_uk
03-06-2011, 22:01
post here.
http://community.virginmedia.com/t5/Fibre-optic-broadband-cable/F001623175-Routing-issues-to-certain-websites/td-p/531651
Could someone post on here for me that
Photobucket and Mountune do not work
Thanks;)
Chrysalis
03-06-2011, 22:04
do the traceroutes then I will post on your behalf.
pop80_uk
03-06-2011, 22:08
do the traceroutes then I will post on your behalf.
Thank you, how do I do a traceroute please? :)
Chrysalis
03-06-2011, 22:16
open a command prompt
then type tracert <website address> eg. tracert cableforum.com
Thank you, how do I do a traceroute please? :)
The simple way is to click this link and choose tracert from the dropdown and put website in the dialogue box and click submit query.
http://tools.virginmedia.com/
pop80_uk
03-06-2011, 22:30
Thank you :)
tracert www.photobucket.com
Tracing route to photobucket.com [209.17.70.11]
over a maximum of 30 hops:
1 9 ms 9 ms 10 ms cpc8-staf7-2-0-gw.3-1.cable.virginmedia.com [82.
30.154.1]
2 9 ms 10 ms 23 ms brhm-core-1a-ge-300-1858.network.virginmedia.net
[62.255.32.181]
3 13 ms 11 ms 11 ms brhm-bb-1a-ae1-0.network.virginmedia.net [213.10
5.103.97]
4 23 ms 17 ms 12 ms manc-bb-1b-ae5-0.network.virginmedia.net [213.10
5.174.186]
5 12 ms 16 ms 20 ms manc-bb-1a-ae0-0.network.virginmedia.net [62.253
.187.177]
6 12 ms 12 ms 11 ms 212.187.136.125
7 19 ms 17 ms 15 ms ae-4-4.ebr1.London1.Level3.net [4.69.133.102]
8 22 ms 19 ms 20 ms vlan101.ebr2.London1.Level3.net [4.69.143.86]
9 87 ms 89 ms 89 ms ae-43-43.ebr1.NewYork1.Level3.net [4.69.137.74]
10 85 ms 87 ms 90 ms ae-4-4.ebr1.NewYork2.Level3.net [4.69.141.18]
11 87 ms 85 ms 87 ms ae-1-100.ebr2.NewYork2.Level3.net [4.69.135.254]
12 2063 ms 109 ms 106 ms 4.69.132.65
13 105 ms 107 ms 106 ms ae-6-6.ebr1.Chicago2.Level3.net [4.69.140.190]
14 131 ms 132 ms 131 ms ae-3-3.ebr2.Denver1.Level3.net [4.69.132.61]
15 130 ms 131 ms 132 ms ae-21-52.car1.Denver1.Level3.net [4.69.147.99]
16 141 ms 143 ms 143 ms PHOTOBUCKET.car1.Denver1.Level3.net [4.53.1.42]
17 * * * Request timed out.
18 134 ms 136 ms 133 ms 209.17.70.11
Trace complete.
C:\>tracert www.mountune.co.uk
Tracing route to www.mountune.co.uk [217.206.222.32]
over a maximum of 30 hops:
1 17 ms 11 ms 11 ms cpc8-staf7-2-0-gw.3-1.cable.virginmedia.com [82.
30.154.1]
2 10 ms 11 ms 11 ms brhm-core-1a-ge-300-1857.network.virginmedia.net
[62.255.32.177]
3 9 ms 11 ms 13 ms brhm-bb-1a-ae1-0.network.virginmedia.net [213.10
5.103.97]
4 7 ms 11 ms 12 ms brhm-bb-1b-ae0-0.network.virginmedia.net [62.253
.185.154]
5 13 ms 14 ms 15 ms nrth-bb-1a-as4-0.network.virginmedia.net [62.253
.185.105]
6 13 ms 15 ms 16 ms nrth-tmr-1-ae1-0.network.virginmedia.net [213.10
5.159.30]
7 27 ms 31 ms 36 ms fran-ic-1-as0-0.network.virginmedia.net [62.253.
185.81]
8 * 37 ms 30 ms te0-0-0-5.er10.ixfra.de.easynet.net [80.81.192.1
4]
9 41 ms 36 ms 33 ms te0-2-0-0.gr10.telon.uk.easynet.net [87.86.77.13
8]
10 34 ms 35 ms 36 ms te2-0-0-111.er101.telon.uk.easynet.net [87.86.69
.129]
11 * * * Request timed out.
12 32 ms 31 ms 32 ms ip-87-86-75-82.easynet.co.uk [87.86.75.82]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
pip08456
03-06-2011, 22:39
Your timed out to mountune just means the routers are not accepting or repesponding to a ping. It happens to me on my BT connection.
Chrysalis
03-06-2011, 22:46
The simple way is to click this link and choose tracert from the dropdown and put website in the dialogue box and click submit query.
http://tools.virginmedia.com/
which does one from virginmedia's own server and not his own pc. I wont be posting it if he uses that tool.
pop80_uk
03-06-2011, 22:49
Made a mistake with the web address :
C:\>tracert www.mountuneperformance.co.uk
Tracing route to www.mountuneperformance.co.uk [94.76.231.84]
over a maximum of 30 hops:
1 17 ms 10 ms 7 ms cpc8-staf7-2-0-gw.3-1.cable.virginmedia.com [82.
30.154.1]
2 11 ms 11 ms 11 ms brhm-core-1a-ge-300-3727.network.virginmedia.net
[213.106.229.97]
3 10 ms 11 ms 11 ms brhm-bb-1a-ae1-0.network.virginmedia.net [213.10
5.103.97]
4 35 ms 15 ms 15 ms nrth-bb-1b-ae2-0.network.virginmedia.net [62.253
.185.85]
5 15 ms 14 ms 15 ms nrth-tmr-2-ae6-0.network.virginmedia.net [213.10
5.159.34]
6 17 ms 18 ms 19 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.
184.2]
7 20 ms 17 ms 20 ms the-linx.as29550.net [195.66.224.223]
8 22 ms 20 ms 19 ms 213-229-72-109.static.as29550.net [213.229.72.10
9]
9 19 ms 19 ms 23 ms 94-76-231-84.static.as29550.net [94.76.231.84]
Trace complete.
which does one from virginmedia's own server and not his own pc. I wont be posting it if he uses that tool.
It helps some people who struggle to get to the DOS prompt and has many uses.
Chrysalis
03-06-2011, 22:55
Made a mistake with the web address :
C:\>tracert www.mountuneperformance.co.uk
Tracing route to www.mountuneperformance.co.uk [94.76.231.84]
over a maximum of 30 hops:
1 17 ms 10 ms 7 ms cpc8-staf7-2-0-gw.3-1.cable.virginmedia.com [82.
30.154.1]
2 11 ms 11 ms 11 ms brhm-core-1a-ge-300-3727.network.virginmedia.net
[213.106.229.97]
3 10 ms 11 ms 11 ms brhm-bb-1a-ae1-0.network.virginmedia.net [213.10
5.103.97]
4 35 ms 15 ms 15 ms nrth-bb-1b-ae2-0.network.virginmedia.net [62.253
.185.85]
5 15 ms 14 ms 15 ms nrth-tmr-2-ae6-0.network.virginmedia.net [213.10
5.159.34]
6 17 ms 18 ms 19 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.
184.2]
7 20 ms 17 ms 20 ms the-linx.as29550.net [195.66.224.223]
8 22 ms 20 ms 19 ms 213-229-72-109.static.as29550.net [213.229.72.10
9]
9 19 ms 19 ms 23 ms 94-76-231-84.static.as29550.net [94.76.231.84]
Trace complete.
I already posted now so going to leave it with what I done.
pop80_uk
03-06-2011, 23:01
I already posted now so going to leave it with what I done.
Thank you, really appreciate it :)
pip08456
03-06-2011, 23:26
Just for the hell of it here's one using VM's tool.
Input Query: bbc.co.uk
Started at: 23:25:06
Stopped at: 23:25:06
traceroute to bbc.co.uk (212.58.254.252), 30 hops max, 40 byte packets
1 know-dcore-1a-ge325.network.virginmedia.net (194.117.133.226) 0.529 ms
2 leed-bb-1a-xe-600-0.network.virginmedia.net (212.43.162.49) 27.407 ms
3 nrth-bb-1b-as2-0.network.virginmedia.net (62.253.185.101) 6.788 ms
4 nrth-tmr-2-ae6-0.network.virginmedia.net (213.105.159.34) 6.935 ms
5 tele-ic-1-as0-0.network.virginmedia.net (62.253.184.2) 9.062 ms
6 pos6-1.rt0.thdo.bbc.co.uk (212.58.239.237) 9.104 ms
7 212.58.238.153 (212.58.238.153) 9.338 ms
8 rdirslb0.thdo.bbc.co.uk (212.58.224.136) 10.925 ms
9 virtual3.rbsov.bbc.co.uk (212.58.254.252) 11.013 ms
Input Query: bbc.co.uk
Started at: 23:27:24
Stopped at: 23:27:28
PING bbc.co.uk (212.58.254.251) 56(84) bytes of data.
64 bytes from virtual2.thdo.bbc.co.uk (212.58.254.251): icmp_seq=1 ttl=246 time=8.98 ms
64 bytes from virtual2.thdo.bbc.co.uk (212.58.254.251): icmp_seq=2 ttl=246 time=8.84 ms
64 bytes from virtual2.thdo.bbc.co.uk (212.58.254.251): icmp_seq=3 ttl=246 time=9.29 ms
64 bytes from virtual2.thdo.bbc.co.uk (212.58.254.251): icmp_seq=4 ttl=246 time=9.32 ms
64 bytes from virtual2.thdo.bbc.co.uk (212.58.254.251): icmp_seq=5 ttl=246 time=9.09 ms
--- bbc.co.uk ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4000ms
rtt min/avg/max/mdev = 8.842/9.108/9.322/0.183 ms
Not one BT router in there!
BTW I do know why!
borrissey
03-06-2011, 23:27
What's this China!
pip08456
03-06-2011, 23:31
What's this China!
Try quoting the post you're on about and highlighting the hop. It's a 5 page thread for gods sake!
pop80_uk
04-06-2011, 07:54
Seems to be fixed now, hope it lasts :)
What's this China!
:LOL:
Its a country
pop80_uk
04-06-2011, 08:49
Public thanks to Chrysalis and Masque!
Cheers both
borrissey
05-06-2011, 15:16
Try quoting the post you're on about and highlighting the hop. It's a 5 page thread for gods sake!
Eeeeeeeeeeeewww!
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