DJ Dave
25-05-2011, 16:07
Hello,
After I have just had my router swapped by VM I was happy as the connection was fine, spoke to soon, since last Monday my Broadband has gone off over 4 days not in a row but around the same time about 2pm-4pm.
I know it's not the router this time as it says Local Area Network only on both my computers, So I have been on the phone to VM 3 times so far and gothere is what happens
Monday 16th I rang up and got an "Overseas" memeber of staff who went through the checks etc and said I need an a techy and she would send one out the next morning, So I said ok fair enough he can have a check on everything. I then get a text message saying that the fault had been fixed and the techy was not coming now.
Tuesday around the same time it goes off again and I ring up this time I get someone in the UK and I'm told it was an area fault in the CH42 and it would not be fixed until 11pm that night, anyway it came back on before that.
Thursday it went off again same time and I thought forget it just wait till it comes back on.
Today it has gone off again and I rang up and once again an overseas lady spoke to me and did some tests and while I was on the phone about 3.50pm it came back on again and I told her it had happened 4 times now in the past week at the same time. The lady told me she thought it might be my modem and would send one out in the post that way I would have had the modem and router swapped and it might fix it.
I doubt this will fix the fault and it just seems we are going round and round.
Any advice guys?
Thanks
After I have just had my router swapped by VM I was happy as the connection was fine, spoke to soon, since last Monday my Broadband has gone off over 4 days not in a row but around the same time about 2pm-4pm.
I know it's not the router this time as it says Local Area Network only on both my computers, So I have been on the phone to VM 3 times so far and gothere is what happens
Monday 16th I rang up and got an "Overseas" memeber of staff who went through the checks etc and said I need an a techy and she would send one out the next morning, So I said ok fair enough he can have a check on everything. I then get a text message saying that the fault had been fixed and the techy was not coming now.
Tuesday around the same time it goes off again and I ring up this time I get someone in the UK and I'm told it was an area fault in the CH42 and it would not be fixed until 11pm that night, anyway it came back on before that.
Thursday it went off again same time and I thought forget it just wait till it comes back on.
Today it has gone off again and I rang up and once again an overseas lady spoke to me and did some tests and while I was on the phone about 3.50pm it came back on again and I told her it had happened 4 times now in the past week at the same time. The lady told me she thought it might be my modem and would send one out in the post that way I would have had the modem and router swapped and it might fix it.
I doubt this will fix the fault and it just seems we are going round and round.
Any advice guys?
Thanks