Dropouts and high ping rates

[southwell]

Hi All,

The last couple of days i have been getting disconnections and really erratic latency. If i confirmed my postcode area could someone tell me if there is an area fault please?
I have phoned VM and he struggled to understand my issue, then said 'area fault'. He said it should be fixed in 2 days, then followed up with the 23rd, so i don't know which is correct. Nothing is on the VM site, but i just want to know if i need to get an engineer to my house or not.
I work from home a lot recently so need to plan my weeks around how long this may be an issue.

Many Thanks

[craigj2k12]

i would say both are correct, he probably meant 2 working days, so that would be tomorrow and monday

[southwell]

Well im back to a 17ms ping and <2ms jitter during the day, then 60+ms ping 50+ms jitter at night.
Am i oversubscribed possibly?

Thanks

[Neo-Tech]

Best way to find out it to setup a Thinkbroadband Ping monitor on thinkbroadband.com :)

[southwell]

Best way to find out it to setup a Thinkbroadband Ping monitor on thinkbroadband.com :)
That looks really cool, all setup, thanks very much. :)

[southwell]

Well it seems from 3PM yesterday my average ping halfed, and i had a good connection last night. Hopefully it stays like this. :D

[asbo dog]

you will find friday nights are normally a lowish bandwidth night as most go out clubbing and hanging around street corners with frosty jack.

i see the same trend in my graphs week after week, i rather look forward to friday nights as i know i dont have to check my tbb graph before switching the xbox on, during the week an weekend its normally wait for 9-10pm for the traffic shapping to be switched off. my graphs show at 4pm every day the avg, max ping and jitter increase untill 9-10pm when it lowers back down again, which is stupid as the shapping and limits are there to protect time sensitive stuff but my testing shows it has opposite effect.

fridays
http://www.thinkbroadband.com/ping/share/03e6a367fe334f9e08d9b60ee1c42479-27-05-2011.html

http://www.thinkbroadband.com/ping/share/a9be23536d7f371037ea26575930e7d9-20-05-2011.html

thursday
http://www.thinkbroadband.com/ping/share/f7c18316c55a1e258f9e437c18a3ef32-26-05-2011.html

microsoft patch tuesday effect
http://www.thinkbroadband.com/ping/share/99c272b24d865b9591567c5ab0db3ab8-03-05-2011.html

vm dont care about low stable latency, most there CS agents dont even think latency is a word

[southwell]

Ah well, too good to be true. Apparently my workmate was told there is a major area fault with latency issues, and has no resolution time.

It was constantly like this for the last few days:
http://www.thinkbroadband.com/ping/share-thumb/29d8e7dd531ec9c2ff55437238e27c44-09-06-2011.png (http://www.thinkbroadband.com/ping/share/29d8e7dd531ec9c2ff55437238e27c44-09-06-2011.html)

Now it's like this, even at 4am sometimes:

http://www.thinkbroadband.com/ping/share-thumb/9de4db0f9d1f4e9d0a5b4935953717d4-12-06-2011.png (http://www.thinkbroadband.com/ping/share/9de4db0f9d1f4e9d0a5b4935953717d4-12-06-2011.html)

Virgin wont acknowledge any issues to me, i guess it depends on the techie that helps you, not good customer service for £37odd a month :(

[Neo-Tech]

Wow, that's a huge increase over a few days! I think there might be relief work going on so you might have had extra users added to your port whilst the work is completed (? best for someone like Igni to confirm this)

[southwell]

I would really appreciate if anyone could confirm any works like this? It's been a while now, it makes gaming impossible. :(

I rebooted the modem and you can see how long it took to re-sync!

Thanks