Why has my service gone poop since monday?

[craigj2k12]

Right, you might have seen my thread from monday, the broadband went mad, the speed went down from 50meg to between 10 and 20, and pings were erratic. I think my upstream modulation changed on monday, but hasnt changed back, or is it just a network problem?

http://img847.imageshack.us/img847/8650/usstats.png

http://img713.imageshack.us/img713/4346/downstream.png

http://img832.imageshack.us/img832/3507/upstream.png

---------- Post added at 20:28 ---------- Previous post was at 20:26 ----------

...meant to add this as well, please observe the spikes at peak times, as well as the packet loss nearly 100% without a re-start of either the modem or the router, and nothing in the log to suggest why

https://www.cableforum.co.uk/images/local/2011/06/120.png

[vmfriend]

Seriously couldn't you have posted this in the existing thread you created earlier in the week ?

[MK1]

https://www.cableforum.co.uk/images/local/2011/04/13.png (http://www.speedtest.net)

For years where i live i've always has a solid connection but browsing is very slow tonight so i did a speed check and i'm not surprised browsing was slow just look at that it's not even 1Mb. It's either VM doing something or everyone being online over the holiday period.

[craigj2k12]

Seriously couldn't you have posted this in the existing thread you created earlier in the week ?

Its a separate matter, if the mods feel that it should be one thread they can feel free to merge it, but I feel that the 2 threads are different topics, one was about mondays over utilisation, this one is about modulation type, unless your willing to help me would you stop trolling :o:

---------- Post added at 20:54 ---------- Previous post was at 20:52 ----------

https://www.cableforum.co.uk/images/local/2011/04/13.png (http://www.speedtest.net)

For years where i live i've always has a solid connection but browsing is very slow tonight so i did a speed check and i'm not surprised browsing was slow just look at that. It's either VM doing something or everyone being online over the holiday period.

its got to be an upstream utilisation issue around here, look at this:

https://www.cableforum.co.uk/images/local/2011/04/14.png

[vmfriend]

It's the same issue, you need to speak to VM.

[Hugh]

Please resize your screen-caps smaller

[craigj2k12]

Please resize your screen-caps smaller

can i do that with BB code, or do I need to change them on imageshack?

[pip08456]

Its a separate matter, I feel that the 2 threads are different topics, one was about mondays over utilisation, this one is about modulation type,


But there's nothing wrong with the modulation you've posted, power levels are pretty much spot on etc.

[Peter_]

The is no real issue there and the upstream is still within spec at 4Mb, it could be anything and it may just resolve itself.

[theoldbill]

It *does* seem as though VM are heading towards another rocky time for me too. I haven't seen >60meg on downstream and >6meg on upstream for a few weeks (100meg service).

When I called them yesterday they said there some utilisation issues that 'hadn't been reported' yet. No link monitoring systems then, yet?

[craigj2k12]

The is no real issue there and the upstream is still within spec at 4Mb, it could be anything and it may just resolve itself.

it might be in spec, but i used to get a solid 4.6 upload, now its dodgy. If tech support are going to tell me its in spec, i might go straight to CEO level? what do you think?

[pip08456]

it might be in spec, but i used to get a solid 4.6 upload, now its dodgy. If tech support are going to tell me its in spec, i might go straight to CEO level? what do you think?

CEO will tell you it's in spec.

[craigj2k12]

CEO will tell you it's in spec.

my ping isnt in spec so ill give them some grief, threaten to leave, the usual

[Hugh]

What if they take you up on your offer to leave?

[theoldbill]

From experience, it's best just to put up with it and hope they fix it soon. From day one on 100meg I was only getting ~8.8meg upload but I remember the 768k days and feel humbly grateful :-)

[Paul]

my ping isnt in spec so ill give them some grief, threaten to leave, the usual

Lets all prey they accept your offer and kick you off.

[Peter_]

my ping isnt in spec so ill give them some grief, threaten to leave, the usual
Not much they can do unless the call in the services of a special technician.

https://www.cableforum.co.uk/images/local/2011/04/6.jpg

[Stephen]

my ping isnt in spec so ill give them some grief, threaten to leave, the usual

Hmm you are being a bit to critical me thinks. Stop running so many speed and ping tests. There is no real need for you to do that.

Hope they let you leave so you can hassle another supplier. The usual :D

Remember the grass isn't always greener!

[Peter_]

Anyone that expects their internet performance to be absolutely perfect all the time needs to take a good look at themselves, as regardless of ISP the can never be a guarantee of perfect performance.

Also all ISP's can only ever offer up to performance nothing more, maybe Korea with its Fibre to the door may offer near to that performance but here.

[theoldbill]

Also all ISP's can only ever offer up to performance nothing more

... however in VM's case they can impede that performance by supplying buggy hardware and not keeping on top of congestion issues; both of those are out of the customer's control so surely they have some cause to whinge.

We won't mention how many are waiting for Bridge mode to use decent networking kit :)

[craigj2k12]

Hmm you are being a bit to critical me thinks. Stop running so many speed and ping tests. There is no real need for you to do that.

Hope they let you leave so you can hassle another supplier. The usual :D

Remember the grass isn't always greener!

I really dont want to leave VM, truthfully, but the threat of leaving always seems to do the trick ;)

The only other alternative is 3mb adsl, as thats the max speed in my area, there is no infinity, only adsl and cable, so 50mb cable it is ;)

There is definitley a utilisation issue at the moment, it affecting everything from speed to ping

[Ignitionnet]

my ping isnt in spec so ill give them some grief, threaten to leave, the usual

What specification is there that your ping is outside?

Want to swap?

C:\>ping www.linx.net -n 20

Pinging www.linx.net [195.66.232.53] with 32 bytes of data:
Reply from 195.66.232.53: bytes=32 time=25ms TTL=51
Reply from 195.66.232.53: bytes=32 time=26ms TTL=51
Reply from 195.66.232.53: bytes=32 time=30ms TTL=51
Request timed out.
Request timed out.
Reply from 195.66.232.53: bytes=32 time=25ms TTL=51
Reply from 195.66.232.53: bytes=32 time=26ms TTL=51
Reply from 195.66.232.53: bytes=32 time=25ms TTL=51
Reply from 195.66.232.53: bytes=32 time=24ms TTL=51
Reply from 195.66.232.53: bytes=32 time=24ms TTL=51
Reply from 195.66.232.53: bytes=32 time=25ms TTL=51
Reply from 195.66.232.53: bytes=32 time=25ms TTL=51
Reply from 195.66.232.53: bytes=32 time=37ms TTL=51
Reply from 195.66.232.53: bytes=32 time=24ms TTL=51
Reply from 195.66.232.53: bytes=32 time=52ms TTL=51
Reply from 195.66.232.53: bytes=32 time=25ms TTL=51
Request timed out.
Reply from 195.66.232.53: bytes=32 time=26ms TTL=51
Request timed out.
Reply from 195.66.232.53: bytes=32 time=29ms TTL=51

Ping statistics for 195.66.232.53:
Packets: Sent = 20, Received = 16, Lost = 4 (20% loss),
Approximate round trip times in milli-seconds:
Minimum = 24ms, Maximum = 52ms, Average = 28ms

---------- Post added at 13:49 ---------- Previous post was at 13:44 ----------

I'm not convinced that threatening to leave them will make them spend thousands of quid upgrading your area if they aren't receiving any other complaints and certainly not if it's just temporary high load due to school holidays, bank holidays, etc. Maybe calling technical support or posting on the forum or engaging the Twitter team asking about these issues would be a plan?

[craigj2k12]

I'm not convinced that threatening to leave them will make them spend thousands of quid upgrading your area if they aren't receiving any other complaints and certainly not if it's just temporary high load due to school holidays, bank holidays, etc. Maybe calling technical support or posting on the forum or engaging the Twitter team asking about these issues would be a plan?

the twitter team said they couldnt check utilisation, and im still waiting on a reply from the forum

[Chrysalis]

Anyone that expects their internet performance to be absolutely perfect all the time needs to take a good look at themselves, as regardless of ISP the can never be a guarantee of perfect performance.

Also all ISP's can only ever offer up to performance nothing more, maybe Korea with its Fibre to the door may offer near to that performance but here.

VM do claim to be perfect for gaming and streaming tho. Granted they only say that on the 50mbit tier, but guess what, he is on that tier.

off peak I am sorted, on peak is the issue. Now maybe I am overly fussy about my own situation as after all 1 or so hour each day of dodgy latency isnt too bad, the reason I am complaining now is I know soon my area is getting uplifted speeds so I really shouldnt be seeing any issue whilst my area is supposedbly over provisioned at the moment.

C:\Windows\system32>ping www.linx.net -n 20

Pinging www.linx.net [195.66.232.53] with 32 bytes of data
Reply from 195.66.232.53: bytes=32 time=13ms TTL=57
Reply from 195.66.232.53: bytes=32 time=17ms TTL=57
Reply from 195.66.232.53: bytes=32 time=16ms TTL=57
Reply from 195.66.232.53: bytes=32 time=16ms TTL=57
Reply from 195.66.232.53: bytes=32 time=21ms TTL=57
Reply from 195.66.232.53: bytes=32 time=14ms TTL=57
Reply from 195.66.232.53: bytes=32 time=15ms TTL=57
Reply from 195.66.232.53: bytes=32 time=16ms TTL=57
Reply from 195.66.232.53: bytes=32 time=18ms TTL=57
Reply from 195.66.232.53: bytes=32 time=16ms TTL=57
Reply from 195.66.232.53: bytes=32 time=15ms TTL=57
Reply from 195.66.232.53: bytes=32 time=14ms TTL=57
Reply from 195.66.232.53: bytes=32 time=16ms TTL=57
Reply from 195.66.232.53: bytes=32 time=14ms TTL=57
Reply from 195.66.232.53: bytes=32 time=16ms TTL=57
Reply from 195.66.232.53: bytes=32 time=18ms TTL=57
Reply from 195.66.232.53: bytes=32 time=14ms TTL=57
Reply from 195.66.232.53: bytes=32 time=14ms TTL=57
Reply from 195.66.232.53: bytes=32 time=16ms TTL=57
Reply from 195.66.232.53: bytes=32 time=17ms TTL=57

Ping statistics for 195.66.232.53:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 21ms, Average = 15ms

[craigj2k12]

well my area will be 100meg enabled in september, and im not waiting until then for a network capacity upgrade, at the moment im not sure whether its network end, i will need someone who knows what they are talking about to let me know about this:

in the street cabinet, I think my cable is wired into the tap through a splitter, i.e. i am sharing my tap with someone else. Would this affect my connection at all?

by the way, i know this becuase the cabinet was open the other week. and i presume its mine in the splitter, as i only got my cable installed a couple of months ago, and i presume they ran out of taps and put a splitter on another one to get me connected, although im a bit nooby in this area and will need someone to confirm

[craigj2k12]

if you look at my first post, you can see that my connection has been fine today, must have been whatever happened at 2AM that re-started my connection 3 times, maybe work on the network side, either way, the connection has been solid speed and usual ping

[Maggy]

Oh for goodness sakes get offline and go do something else with your life...You are doing my head in...

[craigj2k12]

Oh for goodness sakes get offline and go do something else with your life...You are doing my head in...

hello mr cable forum moderator, please read the rules of the forum. they specifically say that no one is forcing you to read a post, so if you dont like it, dont read it!!

[Peter_]

hello mr cable forum moderator, please read the rules of the forum. they specifically say that no one is forcing you to read a post, so if you dont like it, dont read it!!
Actually its Mrs do read the name and make an informed guess.:D

[Hugh]

hello mr cable forum moderator, please read the rules of the forum. they specifically say that no one is forcing you to read a post, so if you dont like it, dont read it!!
A) it is Mrs
B) mods cannot ignore any posts/posters ~ we have to read them all (part of the job)

btw, have you considered that perhaps running all those speed tests is slowing your connection down? ;)

[Maggy]

hello mr cable forum moderator, please read the rules of the forum. they specifically say that no one is forcing you to read a post, so if you dont like it, dont read it!!

I wish that was the case..but I'm not allowed to place you on ignore and as a moderator I'm obliged to cover and read as many posts as possible..That's what moderating entails.

You are very quickly using up our patience by the very many REPEAT threads you keep posting about your speed issues instead of POLITELY keeping them to one thread.

So how about IF you must rant everyday here about your speed issue that you post ONLY in this thread because you will find any further duplicates will be merged with this one.

[craigj2k12]

I wish that was the case..but I'm not allowed to place you on ignore and as a moderator I'm obliged to cover and read as many posts as possible..That's what moderating entails.

You are very quickly using up our patience by the very many REPEAT threads you keep posting about your speed issues instead of POLITELY keeping them to one thread.

So how about IF you must rant everyday here about your speed issue that you post ONLY in this thread because you will find any further duplicates will be merged with this one.

I havnt duplicated anything with regards to my speed problems, and as a moderator you probably do have to read as many threads as possible, but you signature clearly says


When it's BOLD it's Moderation,when it's soft it's not.

so, the message you left saying:

Oh for goodness sakes get offline and go do something else with your life...You are doing my head in...

was in soft font, so wasnt a message left as a moderator decision, but as a normal post.

The only reason I post on here is to either help people, or ask for help, which is what I thought this forum was about.

and by the way i dont rant

oh and by the way, sorry for calling you mr moderator, mrs moderator

[Maggy]

I havnt duplicated anything with regards to my speed problems, and as a moderator you probably do have to read as many threads as possible, but you signature clearly says



so, the message you left saying:



was in soft font, so wasnt a message left as a moderator decision, but as a normal post.

The only reason I post on here is to either help people, or ask for help, which is what I thought this forum was about.

and by the way i dont rant

oh and by the way, sorry for calling you mr moderator, mrs moderator
Then help by putting your speed issue in one thread.

[craigj2k12]

could someone with technical knowledge (probably ignition (lol)) please let me know about this: when my connection was installed, it was put into the street cabinet through a splitter like this one:

http://fl1.shopmania.org/files/photo-images/11414/f-type-screw-connector-splitter-for-virgin-cable-2-way~11413432.jpg

Could this be why my service seems like its over utilised, because I am sharing a tap with another user, directly contending the service? for example if they are downloading something, it will slow my connection? and if so, will I be able to get it fixed? i know that offshore wont have a clue what a street cabinet is, but will i be able to report this properly to a tech support agent?

[Stephen]

no that would not have any effect on your connection.

[Chrysalis]

if taps have no affect then why do they have operations every so often to remove them?

[craigj2k12]

if taps have no affect then why do they have operations every so often to remove them?

i was hoping ignition would reply here, he knows a lot about this

[Ignitionnet]

The only effect would be on power levels. It's not ideal but so long as power levels are within spec it's a non-issue.

Just remember that you are 'sharing' the signals with everyone else on the coaxial segment you are with anyway. The splitter drops the downstream power about 3.5dBmV and raises upstream transmit power about 3.5dBmV. So long as the splitter is working properly there will be no impact on SNR or anything else, as any interference from the other home on the splitter would munt you anyway.

The RF network is very, very basic. It delivers radio frequency at a certain power, that's all it does. It can cause problems only through the RF power being off or the quality of the RF signal being unacceptable, that's about all. There is actually absolutely no intelligence on the network at all until you get to a hub site.

[Chrysalis]

fair enough, thanks for explanation.

[Stephen]

It would be no different to having a splitter in your home.

[craigj2k12]

It would be no different to having a splitter in your home.

i dont have one :)

---------- Post added at 22:08 ---------- Previous post was at 22:06 ----------

i was just interested as to whether i was effectively sharing my connection with someone by using the same tap, at least it would be a reason for the drops in speed and spikes in ping. I have been in contact with the CEO office so hopefully ill get somewhere, thanks for clearing this up ignition btw ;)

[Stephen]

I've had a splitter in my home with two 50MB connections coming off it and full speeds on both. So a splitter in the cab wouldn't have any effect either.

[craigj2k12]

I've had a splitter in my home with two 50MB connections coming off it and full speeds on both. So a splitter in the cab wouldn't have any effect either.

my apologies for being a noob :dunce:

i dont really have much of a clue on the workings of a cable network :(

[craigj2k12]

still looks like there is conngestion, they supposedly cured the problem last week?

pingtest now
http://www.pingtest.net/result/40457796.png

and one from earlier today:
http://www.pingtest.net/result/40447068.png