packet loss

[markie1966]

my problem doesnt concern the speed im getting...on speedtest.net i usually get the full 30mb download speed
my concern is trying to play games smoothly on virginmedia
everytime i try and play a game of cod the mod tells me im lagging
after a trawl thru their forums i came across a recommendation to use winmtr to trace the server
every time i do it theres massive packet loss after my local server
ive posted a thread on virgins help forum but it takes ages for any replies
any hints or tips i could try from anyone on here?

[pip08456]

Run a pathping to bbc.co.uk (or the games server you are connecting to) in a command prompt, this will shop any packet loss in the VM network and where they are occuring.

If it not happening on their network there's not a lot they can do about it.

[craigj2k12]

there is an issue with call of duty on xbox live, you didnt say what console?

packet loss on pingtest.net is a problem with a routing server VM use

post your power levels etc

[markie1966]

heres the pathping to bbc

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Mark>pathping bbc.co.uk

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
0 Marks-PC [192.168.0.2]
1 cpc6-glen4-2-0-gw.2-1.cable.virginmedia.com [80.4.162.1]
2 belf-core-1a-ae2-2480.network.virginmedia.net [213.105.205.93]
3 leed-bb-1a-ae3-0.network.virginmedia.net [212.43.163.201]
4 nrth-bb-1b-as2-0.network.virginmedia.net [62.253.185.101]
5 nrth-tmr-2-ae6-0.network.virginmedia.net [213.105.159.34]
6 tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
7 pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
8 212.58.238.129
9 virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Marks-PC [192.168.0.2]
0/ 100 = 0% |
1 11ms 0/ 100 = 0% 0/ 100 = 0% cpc6-glen4-2-0-gw.2-1.cable.virgin
media.com [80.4.162.1]
0/ 100 = 0% |
2 9ms 0/ 100 = 0% 0/ 100 = 0% belf-core-1a-ae2-2480.network.virg
inmedia.net [213.105.205.93]
0/ 100 = 0% |
3 21ms 0/ 100 = 0% 0/ 100 = 0% leed-bb-1a-ae3-0.network.virginmed
ia.net [212.43.163.201]
0/ 100 = 0% |
4 24ms 0/ 100 = 0% 0/ 100 = 0% nrth-bb-1b-as2-0.network.virginmed
ia.net [62.253.185.101]
0/ 100 = 0% |
5 23ms 0/ 100 = 0% 0/ 100 = 0% nrth-tmr-2-ae6-0.network.virginmed
ia.net [213.105.159.34]
0/ 100 = 0% |
6 22ms 0/ 100 = 0% 0/ 100 = 0% tele-ic-1-as0-0.network.virginmedi
a.net [62.253.184.2]
0/ 100 = 0% |
7 27ms 0/ 100 = 0% 0/ 100 = 0% pos6-1.rt0.thdo.bbc.co.uk [212.58.
239.237]
0/ 100 = 0% |
8 24ms 0/ 100 = 0% 0/ 100 = 0% 212.58.238.129
0/ 100 = 0% |
9 23ms 0/ 100 = 0% 0/ 100 = 0% virtual-vip.thdo.bbc.co.uk [212.58
.224.138]

Trace complete.

C:\Users\Mark>

am i right in thinking that theres no packet loss too bbc?

by the way im connected thru ethernet cable to the superhub.....and playing thru a pc

[craigj2k12]

thats 0% packet loss there

the problem is with linx and affects routing to maidenhead

[pip08456]

You have no packet loss via the VM network. Any problem you have must be outside of it.

Perhaps the game server has a problem, try the same to that.

[markie1966]

heres the superhub levels too

Connection

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 97 55616000 Kbits/sec 299000000 Hz 7.9 dBmV 38.9 dB Hybrid
Locked QAM256 98 55616000 Kbits/sec 307000000 Hz 7.8 dBmV 39.4 dB Hybrid
Locked QAM256 99 55616000 Kbits/sec 315000000 Hz 7.8 dBmV 38.9 dB Hybrid
Locked QAM256 100 55616000 Kbits/sec 323000000 Hz 7.6 dBmV 38.9 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 2 20480 Kbits/sec 45800000 Hz 52.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 29040
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 29577
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

[pip08456]

Nothing wrong there, I didn't expect there to be. Craig may have other ideas but I don't know what.

Which "Local server" were you referring to?

[craigj2k12]

the maidenhead linx routing server that VM uses is causing packet loss problems recently.

those downstream power levels are slightly out of spec

---------- Post added at 23:36 ---------- Previous post was at 23:35 ----------

http://www.cableforum.co.uk/board/12/33676892-is-this-vm-congested-transit-issue.html

[pip08456]

Only slightly and wouldn't be causing the packet loss, any problem at linx belongs to them.
Hence my asking which local server the OP was referring to.

A pathping to the COD server would show where the packet loss is occuring

[markie1966]

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|cpc6-glen4-2-0-gw.2-1.cable.virginmedia.com - 3 | 369 | 358 | 6 | 10 | 56 | 8 |
|belf-core-1a-ae2-2480.network.virginmedia.net - 7 | 333 | 313 | 0 | 10 | 57 | 12 |
|leed-bb-1a-ae3-0.network.virginmedia.net - 7 | 328 | 307 | 0 | 22 | 161 | 18 |
|popl-bb-1b-as1-0.network.virginmedia.net - 51 | 137 | 68 | 0 | 23 | 64 | 35 |
|popl-tmr-2-ae5-0.network.virginmedia.net - 47 | 145 | 77 | 0 | 26 | 115 | 19 |
| tele-ic-2-as0-0.network.virginmedia.net - 38 | 164 | 102 | 0 | 23 | 53 | 23 |
| ntl.killercreation.co.uk - 87 | 93 | 13 | 0 | 28 | 65 | 21 |
| 217.146.94.6 - 2 | 393 | 388 | 0 | 26 | 72 | 26 |
| Service.alpha-networks.co.uk - 0 | 412 | 412 | 23 | 26 | 70 | 25 |
|________________________________________________| ______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

here the winmtr to the game server....as u can see after my local belfast server theres a massive hit on packets being lost....but how come other pathping traces are ok?

[pip08456]

However a pathping to bbc.co.uk shows no packet loss via the Belfast router.
Try a pathping to alpha-networks.co.uk .

I've tried it and get no packet loss.

[markie1966]

i know...thats whats so wierd.....how come the pathpings to bbc and game servers are ok....but winmtr AND mods or other games say im laggy??

[pip08456]

Not being an online gamer I cannot give a definitve answer. I would suggest it is down to VM's traffic shaping policy wrongly detecting your connection to the game server as P2P. (which it is) but not having been whitelisted as a game server app.

Since implementation traffic saping has caused problems with a lot of gamers and, I have to add not just with VM, with gaming traffic not being recognised as such.

It just appears that other ISP's recognise and solve the problem quicker.

[TJS]

slightly off topic, but how come he is bonding 4 channels for a 30 mb package when most people on 50 only bond 3?

[pip08456]

slightly off topic, but how come he is bonding 4 channels for a 30 mb package when most people on 50 only bond 3?

Depends if it is Cisco kit or Motora at the Hub, nothing unusual. My 50Mb bonds on 4 channels.

[markie1966]

Not being an online gamer I cannot give a definitve answer. I would suggest it is down to VM's traffic shaping policy wrongly detecting your connection to the game server as P2P. (which it is) but not having been whitelisted as a game server app.

Since implementation traffic saping has caused problems with a lot of gamers and, I have to add not just with VM, with gaming traffic not being recognised as such.

It just appears that other ISP's recognise and solve the problem quicker.

so how could this be highlighted to VM if it is their traffic shaping policy detecting it as p2p?

[pip08456]

Via their forum.

Don't forget I merely suggest this could be the cause.

[markie1966]

Via their forum.

Don't forget I merely suggest this could be the cause.

worth a try tho.....thx for the help