slow speed in Area 31

[atlas15]

Told it wont be fixed till 21st only offered £8-00 comp. Think i,ll be ringing the CEO,s office again tomorrow. Then prob. OFTEL.:(:(:(:(:(:(

[Paul]

Area 31 ?

Is this a cousin of Area 51 :erm:

[atlas15]

Probably!

[craigj2k12]

Ofcom is what you want lol

[weesteev]

Area 31 is the billing region... relates to...

Andover
Salisbury
Swindon
Thames Valley
Nuneaton
Coventry
Oxford
Rugby
Lichfield
Tamworth
Stafford
Stratford and Warwick
Daventry
Northampton
North East Northant's
West Hert's
Cambridge
Ipswich and Colchester
Harlow and Bishops Stortford

Not a very accurate way of identifying a fault you see...

[atlas15]

Area 31 is the billing region... relates to...

Andover
Salisbury
Swindon
Thames Valley
Nuneaton
Coventry
Oxford
Rugby
Lichfield
Tamworth
Stafford
Stratford and Warwick
Daventry
Northampton
North East Northant's
West Hert's
Cambridge
Ipswich and Colchester
Harlow and Bishops Stortford

Not a very accurate way of identifying a fault you see...

And my location,s England.

[Ignitionnet]

Told it wont be fixed till 21st only offered £8-00 comp. Think i,ll be ringing the CEO,s office again tomorrow. Then prob. OFTEL.:(:(:(:(:(:(

Are you hoping the CEO's office will be able to help you with the difference between an apostrophe and a comma?

They'll refund you a certain amount for however long the fault has been going, if it's relatively recent and going to be fixed in less than a week they're not going to refund more than a week's subscription charge and quite rightly.

[atlas15]

Are you hoping the CEO's office will be able to help you with the difference between an apostrophe and a comma?

They'll refund you a certain amount for however long the fault has been going, if it's relatively recent and going to be fixed in less than a week they're not going to refund more than a week's subscription charge and quite rightly.
How Rude of you.

[Ignitionnet]

You report slow speeds and expect to make a profit out of it through threatening to complain to the regulator and wasting their time and in turn tax payers' money with your spurious complaint if you don't get your way, in between using the complaints escalation point where customers go with high level issues that can't be resolved as a first line support call centre wasting their time and making someone who actually has an issue requiring their assistance wait longer than they should - how rude of you.

[Paul]

Now then - lets stick to the topic please.