Superhub abuse - please help!

[pop80_uk]

Hey all,
Ok firstly I'm stupid, I decided to upgrade from the 250 blue modem which has served me well for years to this useless heap of rubbish which is the superhub.

Firstly I have had the superhub for 1 day and been trying to configure it for 6 hours now.
I went from the 20mb service to the 30mb (regretting it now!), basically I have been trying to follow the unofficial guide to live.co.uk guide to connecting a router to the virgin media super hub.

I have a D-Link DIR-685 and I want the superhub to act as the modem and the Dlink to do everything else (wireless, firewall, port forwarding etc)

The problem is I have followed the instructions to the letter and I can just not get the signal to pass successfully from the superhub to the dlink. I just get page can not be displayed.
The WAN address matches the superhub and everything looks like it should work but I just get a page can not be displayed link.

I can get the D-link to act as an access point but thats not really the same.


Can anyone help? Is there another guide I can follow?
HELP! ;)

If this is progress then I think I will go back to my old modem which gave me zero problems, :td:

Any help, support or tips richly appreciated.

:D

---------- Post added at 00:39 ---------- Previous post was at 00:26 ----------

This is the guide I am using which does not appear to work

http://www.unofficialguidetolive.co.uk/faqs/167-how-to-connect-a-router-to-the-virgin-media-super-hub

[Chrysalis]

what is the wan ip of the dlink?
what is the lan ip of the dlink?
what is the lan ip of pc?
what is the gateway set to on pc?
what is the lan ip of superhub?

[pop80_uk]

what is the wan ip of the dlink?
what is the lan ip of the dlink?
what is the lan ip of pc?
what is the gateway set to on pc?
what is the lan ip of superhub?

what is the wan ip of the dlink?
192.168.0.10

what is the lan ip of the dlink?
192.168.0.1

what is the lan ip of pc?
How do I find this

what is the gateway set to on pc?
192.168.0.1

what is the lan ip of superhub
192.168.0.1

Thank you! :tu::tu:

---------- Post added at 09:29 ---------- Previous post was at 08:45 ----------

I currently have the router and super hub set up like the instructions but still nothing, infact when I connect them all together I can not even see the maintenance page of the router it will not show up.

Im getting tempted now to just phone up Virgin and demand a normal modem like some of you have.

I wished I had never upgraded now :(

[Chrysalis]

the obvious problem is you have the dlink and superhub both sharing same lan ip.

So you need to do the following.

1 - move one of the 2 routers to a new subnet such as 192.168.1.x, the guide you said you followed mentions this.
2 - get the ip of the pc command prompt and this command 'ipconfig /all'

to move the superhub to 192.168.1.x goto the lan ip page, edit the 3rd box from 0 to 1 in the top part of page and then click on the bottom to clear dhcp. After this reboot the dlink or force a dhcp renewal so it fetches a new wan ip.

[pop80_uk]

Also could some one tell me what is the difference between these instructions:

http://www.unofficialguidetolive.co.uk/faqs/167-how-to-connect-a-router-to-the-virgin-media-super-hub

and setting up my D link router to act as an access point?

Thank you! :)

[Chrysalis]

to setup as access point all you really need to do is connect the dlink to lan port on superhub and lan port on dlink, and disable dhcp on the dlink. dont do the dmz stuff.

[pop80_uk]

the obvious problem is you have the dlink and superhub both sharing same lan ip.

So you need to do the following.

1 - move one of the 2 routers to a new subnet such as 192.168.1.x, the guide you said you followed mentions this.
2 - get the ip of the pc command prompt and this command 'ipconfig /all'

to move the superhub to 192.168.1.x goto the lan ip page, edit the 3rd box from 0 to 1 in the top part of page and then click on the bottom to clear dhcp. After this reboot the dlink or force a dhcp renewal so it fetches a new wan ip.

Ok I will have a go at this now, I assume this lan ip is the setting pages for the router and sharing the same causes a conflict, which makes sense I suppose.

I will give it a try and repost......Thanks :)

---------- Post added at 10:23 ---------- Previous post was at 10:22 ----------

to setup as access point all you really need to do is connect the dlink to lan port on superhub and lan port on dlink, and disable dhcp on the dlink. dont do the dmz stuff.

Is there a difference though?

I know there are lots of problems with the firewall on the super hub, I have been experiencing them myself.

But if I set it up like a modem then disable all the firewall settings etc will I still have the same problems with the super hub behaving like a modem and the d link as the router?

---------- Post added at 10:28 ---------- Previous post was at 10:23 ----------

I get the following message when trying that:

"LAN IP address couldnt in DHCP pool range"

---------- Post added at 10:31 ---------- Previous post was at 10:28 ----------

The PC has the following gateway default:

192.168.0.1

---------- Post added at 10:35 ---------- Previous post was at 10:31 ----------

Tried a different LAN setting and now getting the following

LAN IP and Guest IP can not be the same

And I thought this would be simple :D

---------- Post added at 11:03 ---------- Previous post was at 10:35 ----------

Hi Chrysalis
Firstly thank you for all your help.

I am now in the following situation....
I managed to change the super hub lan to 192.168.11.1
I connected it to the d link after it rebooted and I am now getting on the internet through super hub >> Dlink >>> PC

Although, now I can access the lan address and settings of the router (happy days!) but can now not get into the lan of the super hub or the settings.

On the plus side I turned off firewall etc before I rebooted and currently I CAN now play you tube videos without them stopping.

Small progress :)

[Chrysalis]

you should be able to access superhub on http://192.168.11.1/

make a note of wan ip on the dlink and forward dmz to that ip and that is as close to a bridge mode you will get.

[pop80_uk]

you should be able to access superhub on http://192.168.11.1/



Nope does not work, I assume this is quite bad :(

---------- Post added at 12:06 ---------- Previous post was at 12:02 ----------

Im also struggling to get the port forwarding to work on my D-link router, I assume that I can set up port forwarding through the D-link rather than having to use the awful super hub?

Thanks

[Chrysalis]

you can if you configured dmz.

what is the wan ip on the dlink?

if you cannot access the wan ip in http, then temporarily plug the pc direct into the superhub, enable dmz to the dlink ip and then move the cable back again.

[pop80_uk]

Wan ip of the router is
192.168.6.2

But I have no idea where this has come from, I tried plugging the cable back into the superhub as suggested but still get the page can not be displayed page when trying to access it.

Also the port is not open when I have tested it......

Ive been at this now for nearly a day, blumin Virgin! :/

Thanks again :)

---------- Post added at 14:28 ---------- Previous post was at 14:09 ----------

Is there any way to find out and confirm the Lan (settings address) of the superhub without being able to access the super hib through the settings?

http:/192.168.11.0 is not working in any configuration

[craigj2k12]

try http://192.168.0.1 or http://192.168.100.1

[pop80_uk]

try http://192.168.0.1 or http://192.168.100.1


Your awesome, http://192.168.100.1 worked first time.

Just port forwarding and DMZ to fix now

Still not sure why my WAN ip is not as I have set it, surely that should mirror the IP in the super hib DMZ settings?

---------- Post added at 14:38 ---------- Previous post was at 14:35 ----------

UPDATE - http://192.168.100.1 worked and let me log in but then locked up and will not work now.

Why did virgin decide on this useless piece of tat, I would have been happy with just a modem

[craigj2k12]

the superhub has this great feature called lockup, usually takes a re-boot (or just a boot!! lol) to get it going again

[pop80_uk]

the superhub has this great feature called lockup, usually takes a re-boot (or just a boot!! lol) to get it going again

This superhub is supercack, seems when ever you change the default LAN address you can never access the super hub again.

Has anyone successfully changed the LAN setting on the superhub?

Im really beginning to loose my sense of humor with it now. This should have taken 10 minutes :mad:

Thanks for your help guys

[craigj2k12]

This superhub is supercack, seems when ever you change the default LAN address you can never access the super hub again.

Has anyone successfully changed the LAN setting on the superhub?

Im really beginning to loose my sense of humor with it now. This should have taken 10 minutes :mad:

Thanks for your help guys

you dont need to change it on the superhub, just on your other router

[Chrysalis]

Your awesome, http://192.168.100.1 worked first time.

Just port forwarding and DMZ to fix now

Still not sure why my WAN ip is not as I have set it, surely that should mirror the IP in the super hib DMZ settings?

---------- Post added at 14:38 ---------- Previous post was at 14:35 ----------

UPDATE - http://192.168.100.1 worked and let me log in but then locked up and will not work now.

Why did virgin decide on this useless piece of tat, I would have been happy with just a modem

forget using the wan ip to access gui, misinformation from me sorry.

stick with the one that works now, set the DMZ and its set for the dlink to control the forwarding.

[Dustymiller]

I hear of all these issue with the superhub, but mine went in without issue. And i am having no issues with it. Am i the lucky user ?

[pop80_uk]

Now the superhub is not showing the Dlink router in the DHCP lease info, it shows the MAC of my PC but thats it.

I have rebooted both, why is it not showing now?

[Chrysalis]

Now the superhub is not showing the Dlink router in the DHCP lease info, it shows the MAC of my PC but thats it.

I have rebooted both, why is it not showing now?

it happens mine did the same one of many superhub bugs ;). But the dlink kept the wan ip and worked.

[pop80_uk]

you dont need to change it on the superhub, just on your other router

Thats the problem, when I change either the LAN of the router or superhub I can then never access it again, and I have no idea why.

Its making setting up the DMZ impossible.

Couple that with the fact it has now disappeared from the DHCP lease info and im loosing the will to live. :td:

---------- Post added at 15:34 ---------- Previous post was at 15:32 ----------

it happens mine did the same one of many superhub bugs ;). But the dlink kept the wan ip and worked.

But should the MAC of the router not be showing in DHCP lease info? Else its not actually there is it?

Or am I talking tosh?

[Chrysalis]

Thats the problem, when I change either the LAN of the router or superhub I can then never access it again, and I have no idea why.

Its making setting up the DMZ impossible.

Couple that with the fact it has now disappeared from the DHCP lease info and im loosing the will to live. :td:

what have you done? it was working.

you changed the lan subnet which got you online.
you then can access the superhub using 192.168.100.1

all that should be left is adding the dlink wan ip to the dmz.

[pop80_uk]

what have you done? it was working.

you changed the lan subnet which got you online.
you then can access the superhub using 192.168.100.1

all that should be left is adding the dlink wan ip to the dmz.

I had to reset the superhub as there was no way of accessing it, as when ever I change the lan address of either the super hub or my dlink router I can never actually get into them again after a reboot.

I thought it might have something to do with the fact I have a static IP but thats not the issue.

Ive just copied the MAC address from the dlink into the DHCP reservation list and given it an IP of 192.168.0.10
This should mirror the dlink settings, but it does not get away from my LAN problems.

Any ideas?

---------- Post added at 15:54 ---------- Previous post was at 15:43 ----------

All seems sorted on the connection and access front, I just started from scratch again.

I just need to try and get this port open now for the forwarding, then Im happy again! (well I still think the superhub is useless) but kind of happy :)

---------- Post added at 15:59 ---------- Previous post was at 15:54 ----------

Any ideas why I can still not get port forwarding to work?

The WAN address on my dlink, should be 192.168.0.10 as thats why I set up in the DHCP reservation on the superhub. Set up the DMZ the same

But its showing up in the routers status as WAN Ip of 192.168.100.2

Any ideas? Im baffled how its even working now? As looking at this it should not even allow me on the internet

[Chrysalis]

seems you have left both on the same subnet again and as such gone backwards, and in all honesty dont bother with the dhcp reservation thing it will work without it.

[pop80_uk]

seems you have left both on the same subnet again and as such gone backwards, and in all honesty dont bother with the dhcp reservation thing it will work without it.

Ive changed the subnet LAN of the super router to 192.168.100.1 which works
The D-link is at 192.168.0.1

Cable > Superhub > Router > computer

And it works on everything except port forwarding.

The WAN IP of the Dlink is:192.168.100.2
The LAN is 192.168.0.1

The D link does not show up in the DHCP reservations list now anyway.

Do I need to set the DMZ as 192.168.100.2 ?

The MAC address under the WAN details of the dlink is the MAC of the PC though not the router MAC which is written on the back?

Do I need to set the port forwarding IP as the WAN IP of the Dlink?

Thanks! :)

---------- Post added at 16:39 ---------- Previous post was at 16:25 ----------

What I dont understand is why my PC's mac address is showing under the WAN settings as the MAC address in my Dlink router.

Coupled with it showing in the super hub under the DHCP lease page.

The MAC address for the dlink router is only showing under the LAN settings in the router status.

Should I try and set up the port forwarding through the superhub? will it make a difference?

I still can not see why it is not working, any ideas?

[craigj2k12]

if you have it double NAT'd you will need to forward your computer on both devices

[pop80_uk]

Problem is the Dlink will not let me forward it to any IP with XXX.XXX.100.X in it
and the super hub has already completed thet 168.192.100.X for me.

I have no idea how to fix this and im not sure whats going on with the IP address as the PC has a static IP.

Any advice or help please :)

Thanks again

[Chrysalis]

yes set the dmz to 192.168.100.2 then nothing else needs to be done on the superhub.

I wouldnt have used that range as it seems to conflict with the existing 192.168.100.x range on it but if its working then fine.

[pop80_uk]

yes set the dmz to 192.168.100.2 then nothing else needs to be done on the superhub.

I wouldnt have used that range as it seems to conflict with the existing 192.168.100.x range on it but if its working then fine.

Thanks, thats all set now.

Which IP should I use for the port forwarding as its still not working?

Do I need to set it up the same on both the super hub and the dlink?

Thanks

---------- Post added at 19:41 ---------- Previous post was at 19:14 ----------

This is the problem im having with the port forward settings:

http://img.photobucket.com/albums/v646/pop80_uk/VSuperhub.jpg
http://img.photobucket.com/albums/v646/pop80_uk/dlink.jpg

[pip08456]

192.168.100.2 is your D-Link IP if I've read your above posts correctly. You should be putting your PC IP in Name 1.
.

[pop80_uk]

192.168.100.2 is your D-Link IP if I've read your above posts correctly. You should be putting your PC IP in Name 1.
.

Hi
Dlink LAN is 192.168.0.1
Dlink wan is 192.168.100.2

Superhub lan is 192.168.100.1

So I need to put my PC IP address as the name?

[craigj2k12]

ill leave this to Chrys, but I think if you are trying to get a single NAT setup you will want them both in the same subnet, the Dlink in the superhubs dmz, all wireless and DHCP off on the superhub, and leave it to the dlink

[pop80_uk]

ill leave this to Chrys, but I think if you are trying to get a single NAT setup you will want them both in the same subnet, the Dlink in the superhubs dmz, all wireless and DHCP off on the superhub, and leave it to the dlink

Is there a guide I can follow?

[pip08456]

Hi
Dlink LAN is 192.168.0.1
Dlink wan is 192.168.100.2

Superhub lan is 192.168.100.1

So I need to put my PC IP address as the name?

Yes, It's the ports on your PC you want the router to forward.

[craigj2k12]

Is there a guide I can follow?

that was the guide. Id follow Chrys's advice at the moment, while your nearly set up his way, if it dont work, then ill show you my way

[pop80_uk]

that was the guide. Id follow Chrys's advice at the moment, while your nearly set up his way, if it dont work, then ill show you my way


Im open to all suggestions, Chrys has been ace, but if you think your solution would be better for me and result in a quicker connection then im all ears and in huge gratitude.

I just want to sort it out now as its really frustrating.

Thanks again

---------- Post added at 20:14 ---------- Previous post was at 20:10 ----------

Yes, It's the ports on your PC you want the router to forward.

Ok tried that with my name as the PC IP address and the PC IP address in the IP box and it still does not work.

Any ideas?
Thanks

[pip08456]

Your D-link Wan is 192.168.100.1 so it cannot forward any ports in that range. You MUST enter the PC's IP into the D-Link to forward the ports you require.

[pop80_uk]

Your D-link Wan is 192.168.100.1 so it cannot forward any ports in that range. You MUST enter the PC's IP into the D-Link to forward the ports you require.

Ok tried that,

PC IP address entered in the IP box and PC IP entered as the name.

Still no joy, is this what you meant?
Thanks

[pip08456]

Ok tried that with my name as the PC IP address and the PC IP address in the IP box and it still does not work.

Any ideas?
Thanks

?????????? The name should be the App/game or whatever you need the ports forwarded for. The IP address should be the PC one.

[pop80_uk]

?????????? The name should be the App/game or whatever you need the ports forwarded for. The IP address should be the PC one.

Ok done on the Dlink (obviously can not do this on the superhub)

Name is the app that I need the port forwarded to and the IP address is the PC, Port still not open......

Any ideas?
Thanks pip,

[pip08456]

You have entered the port range numbers in both the public and private boxes?

[pop80_uk]

You have entered the port range numbers in both the public and private boxes?

Yup, but I forgot to change the traffic type to "any" now that is done, my ports are open!

Do you know of any good speed testers?

[pip08456]

Yup, but I forgot to change the traffic type to "any" now that is done, my ports are open!

Do you know of any good speed testers?

Thank GOD for that! :D Surprising how the obvious can be overlooked.

http://www.speedtest.net use the London Namesco server.

Connected my VM back up via superhub just to see and this is the result.

https://www.cableforum.co.uk/images/local/2011/04/51.png

[pop80_uk]

Thank GOD for that! :D

http://www.speedtest.net use the London Namesco server.

Connected my VM back up via superhub just to see and this is the result.

https://www.cableforum.co.uk/images/local/2011/04/51.png

Thanks! Thank god indeed :D

Is this any good:

https://www.cableforum.co.uk/images/local/2011/04/52.png (http://www.speedtest.net)

[pip08456]

For a 30Mb connection that is spot on!

[pop80_uk]

For a 30Mb connection that is spot on!

Awesome! Im happy again now, I will slot the super hub in the corner and never let it darken my door again! :D

[pip08456]

It has room for improvement. When modem bridge mode is eventually enabled you will be better off enabling it so it will just be like before. D-Link - Modem -Internet. No Plooperhub router. Alledgedly coming by the end of the month. (Don't hold your breath though!)

[pop80_uk]

Superhub kept dropping its connection and was generally driving me nuts, so I contacted Virgin.

Brilliant news, I contacted the CEO office and they sent me a VMNG300 (a brand new one as well!)

Its all up and working now! :)

Getting better speeds than the superhub and I can now view everything again! Woohoo!

Out of interest what are the differences between the superhub and the VMNG300? (Technically) Is one more future proof than the other?

Whatever the weather im a very happy bunny now!

[Nopanic]

cool

[pip08456]

Superhub kept dropping its connection and was generally driving me nuts, so I contacted Virgin.

Brilliant news, I contacted the CEO office and they sent me a VMNG300 (a brand new one as well!)

Its all up and working now! :)

Getting better speeds than the superhub and I can now view everything again! Woohoo!

Out of interest what are the differences between the superhub and the VMNG300? (Technically) Is one more future proof than the other?

Whatever the weather im a very happy bunny now!

Another case of
https://www.cableforum.co.uk/images/local/2011/05/95.jpg:D:D:D

[pop80_uk]

Another case of
:D:D:D

Angry hen?

[craigj2k12]

Angry hen?

hens teeth, according to masque they dont exist, but this picture proves otherwise

[pop80_uk]

hens teeth, according to masque they dont exist, but this picture proves otherwise

I have photographic evidence and working internet :D