Can you help me please

[data0002]

Hi all i had a 50mg line installed last Thrusday, when i did the test after the install i have a max download speed of 37mg's but from friday onwards, the max i have got is 16mg's here is the router settings

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 298750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 75 55616000 Kbits/sec 298750000 Hz 6.4 dBmV 45.7 dB Hybrid
Locked QAM256 76 55616000 Kbits/sec 306750000 Hz 5.9 dBmV 46.1 dB Hybrid
Locked QAM256 77 55616000 Kbits/sec 314750000 Hz 5.4 dBmV 45.4 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 1 20480 Kbits/sec 45800000 Hz 51.2 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 1264
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 1263
Max Traffic Rate 5140000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort



With Thanks

Paul

[jb66]

Have you done the test wired?

[craigj2k12]

probably to the manchester speedtest server

try www.speedtest.bbmax.co.uk

[data0002]

Thanks for replying

Yes that is all i use. have tested on one laptop one netbook (both win 7). 1 pc (xp), all run about the same speed within 1mg

---------- Post added at 20:27 ---------- Previous post was at 20:23 ----------

ok just did this test to manchester

https://www.cableforum.co.uk/images/local/2011/04/103.png

[jb66]

Try disabling Ip flood protection. It can be located by going to http://192.168.0.1 and enter your username and password. (admin, changeme )
Then click on services and disable the Firewall and IP flood detection.
Please let us know how you get on with this.

[craigj2k12]

test to london, the manchester one is slow at best, maxes out at 30meg

[data0002]

Thanks jb

i have already done that same as firewall & port scan unticked

---------- Post added at 21:07 ---------- Previous post was at 21:05 ----------

Thanks craig here is the London test

https://www.cableforum.co.uk/images/local/2011/04/102.png

[jb66]

Something wrong here, could be congestion on vm network.

[data0002]

i know the engineer who installed the broadband said something about i am on a block of 6 taps that is installed of one tap. could that be the prob

[jb66]

Nah it's not a physical issue, your signals are good snr phenominal

[craigj2k12]

do you have any attenuators or equalisers on the back of the modem?

if your tap is split to 6, then thats the problem!

[data0002]

don't know, all i know the wire come in from the brown box (outside wall) into the modem

[jb66]

No ex telewest uses 6 port taps, your thinking of a 6 way splitter. It's not a physical issue it's a 'virtual one'

I could split the signal 10 times, as long as upstream and downstream is good it doesn't matter

[data0002]

he did use the word taps (mind you he was brought down here for 2weeks to help out, he comes from the west someware

[pip08456]

Prolly ex TW country. He should be good at a bodge job!:D:D:D

[data0002]

lol good one, well he couldn't get the phone working something about vm forgot to port the number over, so he just brought the wires into the house and left them, not conected to anything this end

[jb66]

He still should have fitted a master and gave you a temp number!

[data0002]

nope he just left it and said someone will be back when the number has been ported to finish off, mind you he did say just conect the two wires to the bt line if i wanted to do it, but i forgot i have an bt adsl face plate

[jb66]

No one will come back, you will stop getting incoming calls from bt and then you'll have to call up to get a master socket. That's if the port really has been actioned

[data0002]

bt has cut off phone (did it Friday), i have phoned vm the same day and they said someone should be out by weds if not i will be back on the phone to them again

[pip08456]

I'd ring up and check and ask for a decent tech to come out and fit the master socket. Leaving a job like that is inexcusable and gets other techs a bad name.

[data0002]

I know but i will wait untill weds it's only 48hrs away plus it's been nice and quite here without the phone, lol

[jb66]

Probably the installer wouldn't get paid for the telco so decided to leave it. If the call centet gave you a date (not the installer) it looks like they split the job in two

[data0002]

no vm told me install date was 31th but forgot to get the port going it wasn't untill the installer turned up that they got the ball rolling

[data0002]

Just an update, phone finely installed today (other installer never connected line at the other end as well). got the installer (today) to check broadband speed while he was here max we got was 19mg all modem setting are ok, he did say box is over loaded, when he went i phoned india up. he went on about changing the wireless settings (when i was running wired), now he told me he has booked another engineer to come on Monday to have alook at the modem. what i loke to know when is it the right time to get the uk based tec support