View Full Version : Land line dead in M22 area
prestonred
16-01-2011, 12:38
Anyone else? Service status says good - no it's not!
Service status only picks up area problems. If the issue is with your line, or your street, it won't say anything.
You're going to have to call them to report the fault.
prestonred
16-01-2011, 13:15
Have done...am waiting for a call back on my mobile!
Digital Fanatic
16-01-2011, 13:31
Yep, if your whole cab or a good portion are off, then there will be a status post.
If it's not an individual issue, then possibly a mux card with 20-30 customers on.
What do you get (from the callers side) when you line is called?
prestonred
16-01-2011, 13:35
No incoming calls either. Nothing. Nada!
Digital Fanatic
16-01-2011, 13:42
No incoming calls either. Nothing. Nada!
What does the caller hear though?
1) engaged tone
2) ring tone
3) a long dead tone
:)
---------- Post added at 13:42 ---------- Previous post was at 13:38 ----------
I'll check fo network issues later for you... not in work at the moment :)
prestonred
16-01-2011, 14:26
It rings and ring and rings for them. Still no call back.
It rings and ring and rings for them. Still no call back.
If you can call tomorrow morning as soon after 0800 as possible on 0845 454 1111 and the agent will call you back once they know you are on a mobile and they will be able to check the line and advise if it is an area issue or that an engineer is required.
Digital Fanatic
16-01-2011, 15:09
It rings and ring and rings for them. Still no call back.
more likely a fault just on your line then. I've just checked your area and so far there are no reported outages.
Some faults require 3 customers to call in on the same mux before they are picked up as an outage. Especially with your fault, which we would class as RTNR (ring tone, no reply).
Support should have called you back straight away too! I'd call back again.
Support should have called you back straight away too! I'd call back again.
I wonder which call centre promised a call back.https://www.cableforum.co.uk/images/local/2011/04/65.gif
Digital Fanatic
16-01-2011, 15:26
I wonder which call centre promised a call back.https://www.cableforum.co.uk/images/local/2011/04/65.gif
:scratch:
prestonred
16-01-2011, 16:11
Got a call back. Asked me to swap phone. Been to tesco, plugged it in. Just the same. No dial tone when lift reciever, but when I dial my landline it rings on my mobile. Home phone stays silent.:-(
Got a call back. Asked me to swap phone. Been to tesco, plugged it in. Just the same. No dial tone when lift reciever, but when I dial my landline it rings on my mobile. Home phone stays silent.:-(
Sounds like you need an engineers visit to sort out your issue, you could try again today or call tomorrow from 0800 when we are back on the phones.
prestonred
16-01-2011, 18:15
Engineer is booked for Tuesday. Will I be refunded line rental for days without service?
Engineer is booked for Tuesday. Will I be refunded line rental for days without service?
You should have asked but if your line rental is £12 per month and they divide that by 30 and multiply by the days without service it will not be a lot.
prestonred
18-01-2011, 19:07
So engineer was due today between 4-7. He has 15 minutes to get here. What happens if he is a no show? Do they work to the time or the job sheet? Not happy as I had to take time off work to get home in time.
---------- Post added at 19:05 ---------- Previous post was at 18:47 ----------
So the engineer was due today between 4-7 and it has gone 7 and no-ne has arrived or contacted me to say there is a problem. Will anyone turn up? I am not happy. I had to take time off work to get here in time.
---------- Post added at 19:07 ---------- Previous post was at 19:05 ----------
Apologies for double post. Was bathing son and thought original message had disappeared!
Digital Fanatic
18-01-2011, 19:25
So engineer was due today between 4-7. He has 15 minutes to get here. What happens if he is a no show? Do they work to the time or the job sheet? Not happy as I had to take time off work to get home in time.
---------- Post added at 19:05 ---------- Previous post was at 18:47 ----------
So the engineer was due today between 4-7 and it has gone 7 and no-ne has arrived or contacted me to say there is a problem. Will anyone turn up? I am not happy. I had to take time off work to get here in time.
---------- Post added at 19:07 ---------- Previous post was at 19:05 ----------
Apologies for double post. Was bathing son and thought original message had disappeared!
give Support a call if the engineer hasn't arrived.
philwhite100
18-01-2011, 19:45
I was without a landline for over a week and got £20 off the bill.
prestonred
18-01-2011, 21:02
Rang support...i will call you back in 10 minutes...that was half an hour ago. Very disappointed with the situation. Will be looking for some kind of recompense due to lack of service, poor service and wasting my time off work.
---------- Post added at 21:02 ---------- Previous post was at 20:02 ----------
Still waiting...fantastic customer service!
Digital Fanatic
19-01-2011, 12:30
Rang support...i will call you back in 10 minutes...that was half an hour ago. Very disappointed with the situation. Will be looking for some kind of recompense due to lack of service, poor service and wasting my time off work.
---------- Post added at 21:02 ---------- Previous post was at 20:02 ----------
Still waiting...fantastic customer service!
did they say why the tech never turned up?
prestonred
21-01-2011, 14:36
I called again in the morning. A lady in Sheffield apologised and gave me 10 pounds off my bill but did not say why engineer did not come. They came today, Friday and fixed the fault. It's not really all's well that ends well. I am now 2 hours down at work for having to come home from work to not have anyone turn up. There was no offer of compendsation or recompense for my wasted time, just a bit off the bill for lack of service. Not great, is it?
philwhite100
21-01-2011, 18:13
Not good service at all and VM will charge you £10 if an engineer comes and nobody is home.
Digital Fanatic
21-01-2011, 19:37
I called again in the morning. A lady in Sheffield apologised and gave me 10 pounds off my bill but did not say why engineer did not come. They came today, Friday and fixed the fault. It's not really all's well that ends well. I am now 2 hours down at work for having to come home from work to not have anyone turn up. There was no offer of compendsation or recompense for my wasted time, just a bit off the bill for lack of service. Not great, is it?
I wonder if the agent who keyed in the order made a mistake? The £10 is the compensation, VM don't send out cheques unless the account is closed. they will only credit your account.
Glad it's sorted now.
prestonred
05-02-2011, 14:24
Huh! I just checked my bill and the lady did not take 10 pounds from my bill, she took nothing, zip, nada, zilch. Customer service...where is it?
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