RG11 Repull timescale?

[Phil-ntl]

Hi all, quick question to those in the know.....

After weeks of dodgy signal and power/snr issues across my 50mb bb and tv and half a dozen calls and engineer visits, it's finally been decided that my cable cant take the load (50mb, 2v+ & 2vhd) due to the distance from the cab.

Basically, my question is, what timescale am i looking at for the repull? As you can guess, i'm not one to complain but this is beginning to grate a little now lol.


Phil

[Peter_]

If a repull is to booked then they should give you a date for it to be done, both of mine took around 2 weeks to be done as it depends how busy the teams are in your area.

I would call to check if a repull has been booked or notes left to say that one is required and if the is a date listed.

[Phil-ntl]

Thanks for that, just phoned and it appears that the engineer has closed the job. Customer rel seem to think it may have been passed on to Dudley though and i should expect a call before 6pm

[Peter_]

Thanks for that, just phoned and it appears that the engineer has closed the job. Customer rel seem to think it may have been passed on to Dudley though and i should expect a call before 6pm
If not give them a call after 6pm and they can chase it up because if he has not booked it another engineer will need to be sent out in order for it to booked.

[Phil-ntl]

thanks for that, will see what happens between now and 6

:)

[Phil-ntl]

finally got it sorted (I hope). Repull booked for the 24th so fingers crossed.

Phil