View Full Version : Virgin Media - Call Centre Numbers DEAD
This is unbelievable!
I am unable to get through to Virgin Media on any of their numbers.
---------- Post added at 12:49 ---------- Previous post was at 12:42 ----------
If you hang on it does kick in.
Ignitionnet
15-12-2010, 14:34
They saw your account pop up on the caller ID and said 'Oh not him again' :p:
Perhaps your thread title is a little hyperbolic......
They saw your account pop up on the caller ID and said 'Oh not him again' :p:
Well perhaps if VM got their act together one would not need to call them.
:td:
---------- Post added at 15:45 ---------- Previous post was at 15:40 ----------
Perhaps your thread title is a little hyperbolic......
Perhaps so, but this is what happens when a customer feels he is getting nowhere, then at the same time is unable to speak to them about it.
Ignitionnet
15-12-2010, 16:10
Well perhaps if VM got their act together one would not need to call them.
:td:
Sorry, couldn't resist remembering your previous posts :D
Sorry, couldn't resist remembering your previous posts :D
And I couldn't resist remembering your previous unhelpful replies. :dunce:
MovedGoalPosts
15-12-2010, 16:33
Play nicely ......
Well perhaps if VM got their act together one would not need to call them.
Even if VM had the most perfect service in the world, the sheer number of items the network uses (be they hardware, software or anything) means it's impossible that there will never be a situation where nothing malfunctions.
As such, some people will always have to call them.
Even if VM had the most perfect service in the world, the sheer number of items the network uses (be they hardware, software or anything) means it's impossible that there will never be a situation where nothing malfunctions.
As such, some people will always have to call them.
Exactly, but try telling that to Ignitionnet who continuously tries his best to insult me any chance he gets.
Well perhaps if VM got their act together one would not need to call them.
If we are as busy as we have been the last few days then the will be a wait which is unavoidable, we have a light on our equipment which when we are quiet does not light up, but when we are busy it first goes green then amber and finally red, can you guess which colour has been predominant the last few days.
We are training new staff but that takes time.
If we are as busy as we have been the last few days then the will be a wait which is unavoidable, we have a light on our equipment which when we are quiet does not light up, but when we are busy it first goes green then amber and finally red, can you guess which colour has been predominant the last few days.
We are training new staff but that takes time.
I understand what you are saying, but when a customer calls 150 or 151 and all he or she hears is "Hello and Welcome to Virgin Media" and then a long silence then they are entitled to feel annoyed, especially if it has occurred more than once.
If this was due to as you say being busy then VM need to look into supplying a message that indicates such, so the customer knows what to expect.
I understand what you are saying, but when a customer calls 150 or 151 and all he or she hears is "Hello and Welcome to Virgin Media" and then a long silence then they are entitled to feel annoyed, especially if it has occurred more than once.
If this was due to as you say being busy then VM need to look into supplying a message that indicates such, so the customer knows what to expect.
Stop phoning them all the time and they might be able to catch up with all your other calls :)
Stop phoning them all the time and they might be able to catch up with all your other calls :)
I think I have already explained all this if you care to read instead of quoting without.
I think I have already explained all this if you care to read instead of quoting without.
I did and my point stands
I think I have already explained all this if you care to read instead of quoting without.
I know you have a Virginmedia phone line but try 0845 454 1111 to see if the same thing happens.
I know you have a Virginmedia phone line but try 0845 454 1111 to see if the same thing happens.
It happened with all the 0845 VM numbers as well as the 150 & 151, but if you look at the OP you will see that I have indeed said that if you hold on it does kick in, and I didn't know this until someone said that if you hold on with the silence you will eventual hear a continued message.
:)
---------- Post added at 11:28 ---------- Previous post was at 11:23 ----------
I did and my point stands
What point, you don't have one. :D
Are you saying that because I have had problems before that I am not at liberty to call VM again, get a grip son!
get a grip son!
Wow your brave and even braver for what you did considering you have your rep hidden;)
Wow your brave and even braver for what you did considering you have your rep hidden;)
A Wolves fan, I should have known. :dunce:
Nice little boy with his nice little shiny stars.
A Wolves fan, I should have known. :dunce:
Nice little boy with his nice little shiny stars.
O i am so scared. :LOL:
O i am so scared. :LOL:
Scared of what? mentioning about the team you support, and also about your lovely little stars for being a good boy, what is there to be scared about that?
How you ever got to be a tier 3 beggars belief. :nutter:
---------- Post added at 11:52 ---------- Previous post was at 11:51 ----------
VM boy try
08702 424242
Frying pan into the fire comes to mind, but thanks anyway. :D
Digital Fanatic
18-12-2010, 15:48
what a funny thread :D :D :D :D
I'm reminding you all that one moderator has already asked for some common courtesy to be shown to one another.I'm repeating that request.
Be nice.
I'm reminding you all that one moderator has already asked for some common courtesy to be shown to one another.I'm repeating that request.
Be nice.
Maggy, I am nice, but it's a certain couple of members that seem to want to ridicule me on every occasion they get.
I think you can quite safely lock this thread now.
:xmas:
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