View Full Version : Duff Set Top Box?
Hi All - I'm having to re-boot my old Telewest Set-Top Box (PACE) at least 3 or 4 times a day, occasional days even more, by disconnecting and reconnecting the power supply. This is, literally, a pain the back. Does this box need replacing?
If so, what is the procedure?
Any advice appreciated.
Regards -
G
I would call up and explain about the fault and they will probably send out an engineer who may replace the box if required, but you need to call up support now to get the ball rolling.
Many Thanks Masque, I'll contact them and, as you say, get the ball rolling.
Regards - Bob
Many Thanks Masque, I'll contact them and, as you say, get the ball rolling.
Regards - Bob
Let us know what the result of your call was.;)
jungleguy
20-11-2010, 13:29
When you call faults, tell them all the lights are off, and its not turning on. Or they may just tell you to turn the box on and off (re-boot) and leave it for 24hours.
When you call faults, tell them all the lights are off, and its not turning on. Or they may just tell you to turn the box on and off (re-boot) and leave it for 24hours.
They should not do that if following the diagnostic flow correctly, depending on model it could be up for automatically being swapped out anyway.
Digital Fanatic
20-11-2010, 21:56
They should not do that if following the diagnostic flow correctly, depending on model it could be up for automatically being swapped out anyway.
Especially if it's a PACE 1000 series! :D
If it's an obsolete box it would be handy if virgin could QuickStart replacements.
If it's an obsolete box it would be handy if virgin could QuickStart replacements.
Amen.
Send them a samsung and tell them to bin the pace. If they cant get it working and still need a visit what have they lost?
weesteev
21-11-2010, 21:36
Chances are it wouldn't even be a Samsung, arent the Cisco boxes used for standard installs now, gives the customer an easy option to upgrade to HD if needs be?
Chances are it wouldn't even be a Samsung, arent the Cisco boxes used for standard installs now, gives the customer an easy option to upgrade to HD if needs be?
I think some refurbed Samsungs are still being issued, maybe an installer or engineer will confirm.
Ciscos are only for new customers or if you run out of refurbished samsungs, so if you have a pace you should get a samsung
Ciscos are only for new customers or if you run out of refurbished samsungs, so if you have a pace you should get a samsung
i have collected about 600 samsungs the last few weeks just in the post codes i work .
so there is plenty about
WelshPaul
24-11-2010, 14:38
I have a Samsung box upstairs gathering dust, complete with viewing card and remote control. It is or was the newer/latest samsung i had installed in the bedroom then disconnected it.
Nobody has asked for it back yet!
I have a Samsung box upstairs gathering dust, complete with viewing card and remote control. It is or was the newer/latest samsung i had installed in the bedroom then disconnected it.
Nobody has asked for it back yet!
If you want to return it then call 0845 454 1111 and request a returns package which you drop off at the local post office.
If you want to return it then call 0845 454 1111 and request a returns package which you drop off at the local post office.
my understanding is that V.M have now stops returns package thoughout the U.k to a collection franchise.
from 21/11/2010 ;)
my understanding is that V.M have now stops returns package thoughout the U.k to a collection franchise.
from 21/11/2010 ;)
That does not help ex customers that still have equipment stored in the cupboard for a year or more as otherwise their only option is putting the box in a skip.
That does not help ex customers that still have equipment stored in the cupboard for a year or more as otherwise their only option is putting the box in a skip.
no they can still phone 0845 454 1111
and arrange time/day for a collection
no they can still phone 0845 454 1111
and arrange time/day for a collection
You should have posted that above.;):D
WelshPaul
24-11-2010, 15:54
If you want to return it then call 0845 454 1111 and request a returns package which you drop off at the local post office.
Sorry but i am not calling any 0845 number, i have a vm phone line and calls to those numbers well err actually calls to any numbers are expensive. lol
And even then i would not return a set top box via that method, last time i did that several years ago they contacted me six months later to inform me i had not sent it back when i did, i had only thrown away the proof a few weeks before which was just my luck. Took two months of calling them before they finally admited they had received the box back as it was now registered against another customers account!
I don't mind them calling to collect the equiptment, i don't want it. They came here to install it they can call back to collect it and provide me with a receipt clearly showing the items returned.
Saying that mind i have a V+ box in my living room so when i at some point cancel my services they will call to collect that so i can give them.
yer dont worry you will get a receipt with yar name account number /box serial num/card number so there will be no mistake where the box came from.
spiderplant
24-11-2010, 16:29
Sorry but i am not calling any 0845 number, i have a vm phone line and calls to those numbers well err actually calls to any numbers are expensive.
You can ring 0800 052 6178 to arrange equipment collections for free. They will give you a receipt.
Sorry but i am not calling any 0845 number, i have a vm phone line and calls to those numbers well err actually calls to any numbers are expensive. lol
As you have a Virginmedia phoneline you would only have to call 150 not the 0845 number, but the number Spiderplant gave is even better being a free 0800 number.;)
WelshPaul
24-11-2010, 16:51
As you have a Virginmedia phoneline you would only have to call 150 not the 0845 number, but the number Spiderplant gave is even better being a free 0800 number.;)
Thanks i'll give them a call, that is the number i called to get the box turned off months ago but they never said anything about collecting it.
Will give them a ring tomorrow. :)
Hi All, and thanks for the replies. I've been away and so been able to do nothing until now.
I've just phoned 151 and an engineer will be round tomorrow between 8 and 12 to swop the box over. Total time on phone to CS was 3 minutes.
Regards - Bob
Hi All, and thanks for the replies. I've been away and so been able to do nothing until now.
I've just phoned 151 and an engineer will be round tomorrow between 8 and 12 to swop the box over. Total time on phone to CS was 3 minutes.
Regards - Bob
Nice one, I thought it would be a quick and painless call.:)
.....and I've received an automated/recorded follow up call an hour or so ago giving me the option to "Press 1 if I still needed the engineer to call", (or something like that!). I'm very impressed.
.....and I've received an automated/recorded follow up call an hour or so ago giving me the option to "Press 1 if I still needed the engineer to call", (or something like that!). I'm very impressed.
It is a good system as long as you do not press the wrong button in error.;)
What happens if you dont answer?
What happens if you dont answer?
I think the tech still goes out as the has been no cancellation made.
I know a few customers do not have or refuse to give a number so it must just default to the pre booked time regardless.
The engineer turned up at about 9.30am. 10minutes and the job was jobbed. A great result, although the engineer did seem a bit stressed (possibly heavy workload for the day?)
Thanks again to all here at the Forum for their input. No reboots necessary today so a success so :beer:
vBulletin® v3.8.11, Copyright ©2000-2024, vBulletin Solutions Inc.