Can't Purchase internet via £35 installtion

[Martyn]

as you see in the picture, it doesnt show a date! so bloody annoying! anyone suggest anything?

http://www.ashfordtalk.co.uk/images/vm-ordering.png

regards

[chris9991]

Maybe it's something to do with Firefox 4

[danielf]

Try a browser that is out of Beta?

[Martyn]

same with internet explorer...

---------- Post added at 11:15 ---------- Previous post was at 11:12 ----------

http://www.ashfordtalk.co.uk/images/vm-ordering-ie.png

---------- Post added at 11:18 ---------- Previous post was at 11:15 ----------

its works for the quickstart, i would do this but problem is i need it installed in a different room then we had before... since we was virgin media, at my girlfriends then went to sky, now want the broadband back lol

http://www.ashfordtalk.co.uk/images/vm-ordering-quick.png

[Kymmy]

If you look at the bottom left corner of the browser there's an error on the page icon

[Martyn]

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; InfoPath.2; .NET4.0C; .NET CLR 3.0.30729)
Timestamp: Tue, 20 Jul 2010 11:27:23 UTC


Message: 'null' is null or not an object
Line: 317
Char: 40
Code: 0
URI: https://allyours.virginmedia.com/foresee/cable/foresee-trigger.js



for some reason it says firefox, but that check was in internet explorer.. o.0

[Peter_]

Personally I would advise calling in and speaking to sales for the best price.

Call 150 from a Virginmedia phone line or 0845 454 1111 from any other phone.

[Martyn]

i did, as i spoke to "Emma" the web chat sales help thingy.. lol

and i selected the quickstart option £15, and was told to just call up to change it, so i did... i called, after about 40 minutes of trying to explain she said she would call me back, lol no call back but i got an email that said this...

Dear Mr Day,

Thanks for your recent order with Virgin Media. It's just arrived!

The good news is, you're in! We're sending your QuickStart installation pack out to you very soon. It will arrive with you on 26/07/10 ALLDAY. All you need to do is sign to say it's arrived, then follow the instructions to get up and running. You'll be enjoying your Virgin Media services in no time!


When we install your Virgin Media services, it should only take about two hours to get all the equipment up and running. Please make sure that there's somebody over the age of 18 present when our installers visit.


And if you need to talk to any of our team along the way, just call on 0800 953 9500 - our experts are on the end of the phone, and ready to help you out.

You'll shortly be getting a letter through the post. It contains a copy of your contract – we'd be grateful if you could sign and return a copy to us. Tucked away in the letter, you'll also find a guide to everything you need to know about Virgin Media.

“And just so you know, to help you manage your monthly bills, there's a credit limit of £120 on your account. That means that you can spend up to this amount each month on any services you choose.



Finally, it's important to remember that if you're having, broadband installed, your computer needs to meet certain specifications for our equipment to work properly.
And don't forget, if you have any questions at all, just call our team on 0845 454 1111.*

Kind regards,

The Virgin Media Team

* Calls cost no more than 5p per minute from Cable landlines. 7p connection charge applies to all chargeable calls made by Virgin Media customers. Calls from non-cable lines may vary.
AR-SOS-WS


so is a engineer coming round? lol i have reply to double check this, but no response =-/ unsure they event got it, as no received email,

[GazCBG]

Why not call the 0800 number in the email and check?