Boody
03-07-2010, 13:22
Over the last few days I've been having problems with my internet connection, initially low speed and webpages would randomly take a long time/several attempts to load, now they don't load at all. Power cycling the modem seems to fix things for maybe 15-30 minutes. After a reboot I have no problems with ping or traceroute but once it appears I see 60+% packet loss and trouble from the second hop (modem) onwards.
I'm located in Belfast, the support guy I spoke to this morning was very helpful confirmed no issues locally, that upstream/downstream power levels were okay and after some testing wasn't sure what issue was but suggested replacing modem (it's an old AMBIT one). Seems this is going to take at least 3-5 days, so I'd like to be as sure as I can that replacement will fix the issue. Has anyone encountered anything like this before and/or does anything below look out of place.
Status
Acquire Downstream Channel 402750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI
Downstream
Downstream Lock : Locked
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Interleave Depth : 32
Downstream Receive Power Level : 3.4 dBmV (usually around 5.0)
Downstream SNR : 30.3 dB
Upstream
Upstream Channel ID : 4
Upstream Transmit Power Level : 42.0 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 37500000 Hz
Upstream Mini-Slot Size : 2
I've tried connecting directly to the modem, replacing ethernet cables and the USB connection on the modem but all show the same issue. I don't mind waiting for the new modem but I need to organise a new place to live within the next week or so, no internet access is going to make that a lot harder to do.
I'm located in Belfast, the support guy I spoke to this morning was very helpful confirmed no issues locally, that upstream/downstream power levels were okay and after some testing wasn't sure what issue was but suggested replacing modem (it's an old AMBIT one). Seems this is going to take at least 3-5 days, so I'd like to be as sure as I can that replacement will fix the issue. Has anyone encountered anything like this before and/or does anything below look out of place.
Status
Acquire Downstream Channel 402750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI
Downstream
Downstream Lock : Locked
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Interleave Depth : 32
Downstream Receive Power Level : 3.4 dBmV (usually around 5.0)
Downstream SNR : 30.3 dB
Upstream
Upstream Channel ID : 4
Upstream Transmit Power Level : 42.0 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 37500000 Hz
Upstream Mini-Slot Size : 2
I've tried connecting directly to the modem, replacing ethernet cables and the USB connection on the modem but all show the same issue. I don't mind waiting for the new modem but I need to organise a new place to live within the next week or so, no internet access is going to make that a lot harder to do.