AGray
22-06-2010, 00:02
Previously i was on the 10mb broadband package, while at times it was good, there was other times it was highly temperamental. I would end up being disconnected at random, before being reconnected again almost instantly.
This was about 12months ago, and in those 12months i had 3 engineer visits to come and look at the problem. Initially, my internet was running through my neighbours home/box, so Virgin decided to give me my own box outside my house.
Everything was again fine for a period. Until it happened again.
They come out again, and they checked the modem and added a "thing" to the cable leading into the mode, apparently the signals were too high, and this was to make it more stable.
Alas, it didn't help much, so they come out again, and they added a second one of these things to the back of my modem, so i now have 2x small cube things connected to my modem.
Roll on a few months, i do remember having some issues still, but they wouldnt be considered major, just a slight nuisence. I then decided to upgrade my packages with Virgin, where i got V+ HD, 20mb broadband etc. This was about 3-4 weeks ago.
In the 3-4 weeks, my internet every 3-4 days decides to have a hissy fit. Same as a couple of months ago, where my modem would continually disconnect and reconnect instantly:
Sync light would flash rapidly, stabilise, Ready would flash, and stay solid.
1minute later it would disconnect
After 30seconds, the same would happen
So it would be going over and over and over the same scenario, and it was incredibly frustrating in all honesty. I remember when the technician came out the last time to check my broadband, 6-7month ago, he said pretty much they have done all they can with it, so if it fails again (Which it has been doing) its likely to be replaced.
In the end i reached the end of my tether and decided to phone 150. I spoke to someone who again raised a case and said another technician will be out in 2 days to check it over. The modem i have is one of the oooold NTL250-Blue modems.
I just grow concerned if this will fix it, or if i am going to be going around in circles even with a new piece of gear. I was contemplating changing my mind and going on the 50mb broadband, but all the costs from upgrading keep escalating, and if it doesnt fix the problem whats the point.
I did take a few screengrabs of random intervals of my cable modem downstream, one from last week, and a couple from today:
http://img689.imageshack .us/i/new1k.jpg
http://img684.imageshack .us/i/nt01.jpg
http://img3.imageshack .us/i/virgindisconn.jpg/
It seems apparent these problems occur during late afternoon, between 4pm and 6pm. And the problem consists for a whole hour non-stop. Today was quite bad though considering it was bad for 2 hours or more. I gave up in the end.
Bah okay Imageshack isnt working so well. How rare!
This was about 12months ago, and in those 12months i had 3 engineer visits to come and look at the problem. Initially, my internet was running through my neighbours home/box, so Virgin decided to give me my own box outside my house.
Everything was again fine for a period. Until it happened again.
They come out again, and they checked the modem and added a "thing" to the cable leading into the mode, apparently the signals were too high, and this was to make it more stable.
Alas, it didn't help much, so they come out again, and they added a second one of these things to the back of my modem, so i now have 2x small cube things connected to my modem.
Roll on a few months, i do remember having some issues still, but they wouldnt be considered major, just a slight nuisence. I then decided to upgrade my packages with Virgin, where i got V+ HD, 20mb broadband etc. This was about 3-4 weeks ago.
In the 3-4 weeks, my internet every 3-4 days decides to have a hissy fit. Same as a couple of months ago, where my modem would continually disconnect and reconnect instantly:
Sync light would flash rapidly, stabilise, Ready would flash, and stay solid.
1minute later it would disconnect
After 30seconds, the same would happen
So it would be going over and over and over the same scenario, and it was incredibly frustrating in all honesty. I remember when the technician came out the last time to check my broadband, 6-7month ago, he said pretty much they have done all they can with it, so if it fails again (Which it has been doing) its likely to be replaced.
In the end i reached the end of my tether and decided to phone 150. I spoke to someone who again raised a case and said another technician will be out in 2 days to check it over. The modem i have is one of the oooold NTL250-Blue modems.
I just grow concerned if this will fix it, or if i am going to be going around in circles even with a new piece of gear. I was contemplating changing my mind and going on the 50mb broadband, but all the costs from upgrading keep escalating, and if it doesnt fix the problem whats the point.
I did take a few screengrabs of random intervals of my cable modem downstream, one from last week, and a couple from today:
http://img689.imageshack .us/i/new1k.jpg
http://img684.imageshack .us/i/nt01.jpg
http://img3.imageshack .us/i/virgindisconn.jpg/
It seems apparent these problems occur during late afternoon, between 4pm and 6pm. And the problem consists for a whole hour non-stop. Today was quite bad though considering it was bad for 2 hours or more. I gave up in the end.
Bah okay Imageshack isnt working so well. How rare!