not had anywhere 50mb since install help!

[adeys]

ive recently had my 20mb service upgraded to 50mb and i think its pretty much waste of time ive phoned tech support and they cant figure out how im not getting it
the engineer didnt have a clue what he was doing ended up borrowing my laptop and installing loads of junk on it

heres a quickTest

1: 1024K took 358 ms = 2860.3 KB/sec, approx 23569 Kbps, 23.02 Mbps
Test 2: 1024K took 322 ms = 3180.1 KB/sec, approx 26204 Kbps, 25.59 Mbps
Test 3: 1024K took 314 ms = 3261.1 KB/sec, approx 26871 Kbps, 26.24 Mbps
Test 4: 2048K took 639 ms = 3205 KB/sec, approx 26409 Kbps, 25.79 Mbps

Overall Average Speed = approx 25763 Kbps, 25.16 Mbps



thanks ade

[pip08456]

Firstly I wouldn't trust the speed test results as I've never had an accurate result from here. Try the london server at speedtest.net.

Second, can you post your full modem stats and log file.

[Peter_]

Click this link and follow the instructions and choose large games like Battlefield 2142,bfme demo,company of heroes and dark messiah then you should get a truer view of your speeds.

http://www.virginmedia.com/testmyspeed/manual.php

If you are still not happy then call in on 08800 052 0431 and speak to a member of the 50Mb Support Team.

[adeys]

hiya i did aberdeen which is closest to me
on speed test
i also just swapped over to lan cable from wireless which i dont really want

thanks for quick reply
ade

Network Access : Allowed
Maximum Number of CPEs : 1
Baseline Privacy : Enabled
DOCSIS Mode : DOCSIS 3.0

Primary Downstream Service Flow
SFID : 2753
Max Traffic Rate : 53000000 bps
Max Traffic Burst : 3044 bytes
Min Traffic Rate : 0 bps
Primary Upstream Service Flow
SFID : 2752
Max Traffic Rate : 1750000 bps
Max Traffic Burst : 3044 bytes
Min Traffic Rate : 0 bps
Max Concatenated Burst : 1522 bytes
Scheduling Type : Best Effort



modem status
Acquired Downstream Channel 306.998413 MHz Primary Downstream Locked
Ranged Upstream Channel 25.799999 MHz Success
Provisioning State OK Operational
Ethernet Link Status Up 100 Mbps/Full duplex

http://i562.photobucket.com/albums/ss61/wsf_ade/1.jpg

[Peter_]

No we need your Downstream page and your Upstream page not that page which just shows what your provisioned speed is nothing more.

[adeys]

down stream

Frequency 307000000 299000000 315000000 N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 61 60 62 N/A
Modulation 256QAM 256QAM 256QAM N/A
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 N/A
Power Level
(dBmV) 6.29 5.89 6.19 N/A
RxMER
(dB) 38.26 38.26 38.61 N/A
Correctable
Codewords 0 0 0 N/A
Uncorrectable
Codewords 1023 292 270 N/A



upstream
Channel Type 1.0 N/A N/A N/A
Channel ID 2 N/A N/A N/A
Frequency
(Hz) 25800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 53.25 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 0
T4 Timeouts 0 0 0 0

[pip08456]

hiya i did aberdeen which is closest to me
on speed test
i also just swapped over to lan cable from wireless which i dont really want



It is not a matter of the closest server but a server that can handle 50Mb as not all can, so you are still advised to use the London one.(you didn't post the result anyway).

As Masque says the important modem stats are the u/stream d/stream pages, I suggested the modem log file as well as it can help pinpoint a problem.

[adeys]

https://www.cableforum.co.uk/images/local/2010/06/29.png (http://www.speedtest.net)

[pip08456]

No doubt Masque will correct me if I'm wrong but I would consider your d/s power level verging on the high side. Your upstream is within spec though.

[adeys]

ok so how would i be able to resolve this problem if possible
thanks for the great help btw
ade

[pip08456]

You cannot resolve it, an engineer needs to visit so ring in on the number Masque gave you.

Just noticed he made a typo, Here it is though 0800 052 0431

[adeys]

ill do that right now
thankyou

---------- Post added at 12:59 ---------- Previous post was at 12:53 ----------

erm thats for collections lol ..........

[Peter_]

ill do that right now
thankyou

---------- Post added at 12:59 ---------- Previous post was at 12:53 ----------

erm thats for collections lol ..........
No 0800 052 0431 is the 50Mb Support Line.:)

I added an extra 8 above though.:dunce:

[adeys]

i managed to get thru and a engineer will be calling tomorrow i just said to them about the power etc
so heres hopin it works

will let you know the ouut come
thanks
ade

[jb66]

Windows xp? May need tweaked

[pip08456]

Windows xp? May need tweaked

This is what it would need

http://www.speedguide.net/downloads.php

[adeys]

im running windows 7 64bit

[pip08456]

In theory it has it's own optimiser but have a look here

http://www.cableforum.co.uk/board/12/33665873-local-area-connection.html

[adeys]

well had an engineer out and it needs somthing doing at main point not sure if he said possibly new wire was hard to understand what he said ....lol

[adeys]

after this morning i had a visit from an engineer he tried the power levels as pre instructed then with still slow down speeds another engineer was called out he brought his laptop installed with xp and tried the virgin speed test which reached 50mb no problem so he checked out my laptop with wire and wireless

in the end it worked out wrong plug on router and had to change channel on the wireless settings then tried speeds which i was happy with at point it reached 100mb which was jaw dropping but now very happy with my 50mb speeds

[Phut]

I am trying to find a good photo editing software, can anyone suggest a good one please Phut

[Peter_]

I am trying to find a good photo editing software, can anyone suggest a good one please Phut
Try starting a thread rather than hiding your post amongst a 50Mb fault thread.;)