View Full Version : connection drops when downloading
It doesn't do it all the time but just lately when downloading from either newsgroups, startrek online patches or any other games eg metaboli legit online games to download some are 8 gig in size.
My internet just goes off and the yellow triangle in win7 comes up to say there is no internet. if I leave it 2 mins it comes back on but when I try to download again it cuts out after about 2 mins.
It seems ok for browsing just downloading seems to be a problem?
Ok the problem is still happening my connection has been dropping tonight for no reason and the blue up arrow on the V modem keeps flashing on and off? I can reset the modem but then the connection drops sometime after.
I'm lucky to post this
pip08456
06-06-2010, 23:47
One would presume that being a regluar user of this site you must know that you have to ring up for an engineer visit to sort your problem out.
Adivice, as you should know, cannot be really given without the relevant modem stats.
Well I would rather ask for help before wasting my time ringing virgin up when it could be something simple.
downstream
Frequency 298750000 306750000 314750000 N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 75 76 77 N/A
Modulation 256QAM 256QAM 256QAM N/A
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 N/A
Power Level
(dBmV) 1.79 1.25 1.45 N/A
RxMER
(dB) 38.26 37.94 38.61 N/A
Correctable
Codewords 0 3 3 N/A
Uncorrectable
Codewords 281 276 262 N/A
Up stream
Channel Type 2.0 N/A N/A N/A
Channel ID 1 N/A N/A N/A
Frequency
(Hz) 45800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 5120 N/A N/A N/A
Mini-Slot Size 1 N/A N/A N/A
Power Level
(dBmV) 48.75 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0
pip08456
07-06-2010, 00:28
Well your stats look perfectly fine.
The advice would still be the same, ring up and explain the problem. Do it in the morning if you can to get through to UK support.
0800 052 0431
Yeah I think I am going to have to ring them as just got back from work half hour ago and the internet was off when I looked at the modem the send and receive lights were out and the standby light was off I had to reset the modem.
I'll see how it goes tonight and if it keeps playing up will give them a call in the morning.
Just wondering if the modem goes again is it possible to access it while the send and recieve are off so that I can get the stats?
---------- Post added at 16:07 ---------- Previous post was at 16:03 ----------
just wondering in the modem logs today this is what is said does it mean anything?
First Time Last Time Priority Description
Mon Jun 7 13:37:39 2010 Mon Jun 7 13:39:55 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;
Mon Jun 7 13:40:09 2010 Mon Jun 7 13:40:15 2010 Critical (3) No Ranging Response received - T3 time-out;
Mon Jun 7 13:40:45 2010 Mon Jun 7 13:42:59 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Mon Jun 7 13:43:16 2010 Mon Jun 7 13:44:13 2010 Critical (3) No Ranging Response received - T3 time-out
pip08456
07-06-2010, 16:19
Unless there is a problem with the modem itself then you should be able to access it.
As you have not been in touch with them I cannot see what your problem is!
If you have a problem ring in, if you don't don't.
Yeah I'm on the 50mb package using the netgear router they supplied wnr2000
Pip08456.....Last I saw on here it was a support forum to help others if possible why would I waste an hour on the phone to book an engineer to have to take time off work for them to come out and not see problem if the modem is not doing it at the time.
The idea of posting here is to see if it was something I could do at my end that maybe someone else has managed to fix.
Or otherwise what is the point of the forum being here if I just have to ring Virgin everytime.
Have you tried to see if the problem only happens when you use the modem?
Yeah I'm on the 50mb package using the netgear router they supplied wnr2000
Pip08456.....Last I saw on here it was a support forum to help others if possible why would I waste an hour on the phone to book an engineer to have to take time off work for them to come out and not see problem if the modem is not doing it at the time.
The idea of posting here is to see if it was something I could do at my end that maybe someone else has managed to fix.
Or otherwise what is the point of the forum being here if I just have to ring Virgin everytime.
Your modem stats are perfect for a 50Mb connection but you complain that you get a yellow triangle on the wireless ico when the connection drops, that sounds like your router is dropping the connection, and that router is under warranty.
You really need to call the 50Mb Support Line on 0800 052 0431 and UK agents are available now up to 2000 hrs or call tomorrow after 0800.
As for your comment about being on a call for an hour, I find that rather odd as we have targets set and they are nowhere near an hour, anyone taking that long to diagnose a problem is not doing their job correctly.
Masque.
Just wondering when the connection does go which for now has been stable but at the moment its just intermitant windows 7 shows the fault being the modem not the router however all the lights on the router seem fine its usually the modem that goes off that virgin supply.
E.g the send and receive and the blue tick in a circle go off sorry I can't be more precise pc's I can do but networking I am a bit of a loss at but the V engineer didn't leave the instructions for the modem.
I thought by posting here that someone may have solved the problem whithout me having to ring virgin.
If it continues to do this I shall give them a ring. I'm guessing its not Virgin that own the router and I'll have to ring netgear tech support if it is the router thats buggered?
Chrysalis
07-06-2010, 20:25
are you cloning your pc mac on the router?
Masque.
Just wondering when the connection does go which for now has been stable but at the moment its just intermitant windows 7 shows the fault being the modem not the router however all the lights on the router seem fine its usually the modem that goes off that virgin supply.
E.g the send and receive and the blue tick in a circle go off sorry I can't be more precise pc's I can do but networking I am a bit of a loss at but the V engineer didn't leave the instructions for the modem.
I thought by posting here that someone may have solved the problem whithout me having to ring virgin.
If it continues to do this I shall give them a ring. I'm guessing its not Virgin that own the router and I'll have to ring netgear tech support if it is the router thats buggered?
You call us at all times as we support the router as well.
As I said above your stats are fine so we need you to call in so we can check your modem with our online tools, any advice given here is only advice as no one can actually connect remotely to your modem as we can in work.
More often than not you are advised to call in and as I said no one should be taking an hour on your call, the are rare occasions when a call drags on but in the main they are usually lot shorter than an hour.
pip08456
07-06-2010, 20:51
As Masque has said VM support the router if it was supplied by them. Are you connecting wired our wireless?
Have you tried taking the router out of the equation by connecting directly to the modem?
No not tried that however its too intermitant to try that as there are usually 3 pc's connected to the router 2 wireless and mine which is Ethernet the router and modem are upstairs out of the way attached to an old pc that never really gets switched on.
Since I made the first post today at around 4pm explaining it had gone off it has since happend again in the last 5 mins so tonight has lasted for a fair few hours. so tomorrow I will try direct to modem but with it being too intermitant at the moment I can't say for sure how and when it will happen.
Anyway I took a look at the modem logs when it went down and this is what it said. I'll give virgin a call tomorrow and let them know.
Channel Type 2.0 N/A N/A N/A
Channel ID 1 N/A N/A N/A
Frequency
(Hz) 45800000 N/A N/A N/A
Ranging Status Other N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 5120 N/A N/A N/A
Mini-Slot Size 1 N/A N/A N/A
Power Level
(dBmV) 44.25 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 1 0 0 0
T3 Timeouts 64 0 0 0
T4 Timeouts 1 0 0 0
pip08456
07-06-2010, 23:47
That is merely your U/s stats not the log file nor D/s stats, it is next to impossible to form an opinion without the full stats and log file.
Ok when it next happens I'll get the log file but I'm going to ring V tomorrow anyway to see if they can do anything or what they might suggest
I get a similiar problem as you, downloading anything large, be it ISO's, game patches or newsgroups, the internet just stops working.
I know it's not the router, because I have two others which do the exact same thing.
I can usually get around the problem by releaseing/renewing the WAN IP on the router, but after a while, it usually stops working again
I've got a VM tech coming out on Wednesday, so I'll see what happens.
try here http://broadband.mpi-sws.org/transpa...ttest-mlab.php (http://broadband.mpi-sws.org/transparency/bttest-mlab.php)
---------- Post added at 16:55 ---------- Previous post was at 16:42 ----------
Results for your host (cpc3-duns6-2-0-cust248.9-3.cable.virginmedia.com - 213.
Is your upload traffic rate limited?
There is no indication that your ISP rate limits your uploads.
Is your download traffic rate limited?
Your ISP appears to rate limit your downloads.
Details:
Download Failed (1) Your ISP appears to rate limit your BitTorrent downloads. In our tests, downloads using control flows achieved up to 3961 Kbps while downloads using BitTorrent achieved up to 9709 Kbps.
Download Failed (1) Your ISP appears to rate limit downloads on port 59393. In our tests, downloads on port 6881 achieved up to 3961 Kbps while downloads on port 59393 achieved up to 10062 Kbps.
Is your upload traffic rate limited?
There is no indication that your ISP rate limits your uploads.
Is your download traffic rate limited?
There is no indication that your ISP rate limits your downloads.
However, some of the measurements were affected by noise, which limits Glasnost ability to detect rate limiting.
Details:
The measurement data is too noisy to detect whether your ISP rate limits your BitTorrent downloads. Re-running the test while ensuring that no other downloads or uploads are running in the background might fix this problem.
There is no indication that your ISP rate limits downloads on port 6881 or 41916. In our tests, downloads on port 6881 achieved up to 2401 Kbps while downloads on port 41916 achieved up to 2841 Kbps.
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