View Full Version : Any reason for half speed?
Hi guys
Im currently on 20Mb cable broadband.
It seems over the past few days I cant get higher than 10/12Mb on newsgroups & various speed testers. I have tried both wired & wireless connections & have rebooted by router & modem many times.
Has anyone any ideas? :)
Hope someone can help
Any ideas anyone or is it just best to ring Virgin?
Let's see your modem stats 192.168.100.1
Hey, thanks for the help!
Cable Modem Information
Cable Modem : Euro-DOCSIS 1.0/1.1/2.0 Compliant
MAC Address : 00:14:A4:90:XX:XX
Serial Number : 0014A490XXXX
Boot Code Version : 1.1.2c
Software Version : 2.111.1002
Hardware Version : 1.9
Cable Modem Status
Item Status Comments
Acquire a Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 13
Downstream Frequency : 299000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 0.6 dBmV
Downstream SNR : 37.7 dB
Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 47400000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 57.3 dBmV
Upstream Mini-Slot Size : 2
Cable Modem Upstream Burst
Req
Init Maint
Per Maint
Short Data
Long Data
(1)
(3)
(4)
(5)
(6)
Modulation Type QPSK QPSK QPSK 16QAM 16QAM
Differential Encoding Off Off Off Off Off
Preamble Length 64 128 128 144 160
Preamble Value Offset 140 6 6 216 216
FEC Error Correction (T) 0 5 5 5 10
FEC Codeword Information Bytes (k) 16 34 34 78 235
Scrambler Seed 338 338 338 338 338
Maximum Burst Size 2 0 0 8 0
Guard Time Size 8 48 48 8 8
Last Codeword Length Fixed Fixed Fixed Short Short
Scrambler on/off On On On On On
Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 3044
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Enabled
Downstream and Upstream power levels is what we need.
Upstream transmit Power Level : 57.3 dBmV is too high
Downstream and Upstream power levels is what we need.
Cheers, How do I get those?
danlufan
21-05-2010, 14:52
Personally it is either to do with the incorrect power levels or you have been downloading heavily during peak times, which results in them restircting the line.
A twenty meg line should go to 5Meg when restricted
Thanks for the replies guys. No, its not a restrictions cause I've been downloading. As jb66 says that goes to 5Mb. Its been going on for a week now :(
Can they fix the power levels from their end?
danlufan
21-05-2010, 15:32
they usually have to come out to fix the power levels, takes them a couple of mins with the right equipment.
Thanks for the replies guys. No, its not a restrictions cause I've been downloading. As jb66 says that goes to 5Mb. Its been going on for a week now :(
Can they fix the power levels from their end?
You will need to call Technical Support on 151 from a Virginmedia phone or 0845 454 1111 from any other phone and they should ook an engineer for you.
Oh, thats super. Thanks very much for the help. I will give them a ring.
Ok guys
I cannot for the life of me get those useless "people" at Virgin to send out an engineer unless there is a problem with my modem?????
Been on the phone half an hour & they WILL NOT send out an engineer.
My down stream power level has dropped to 1.5
upstream 57
Customer service is shocking!!!! Im glad my internet usually works :)
AbyssUnderground
31-05-2010, 10:11
Turn the modem off, claim its failed, they should send a techy out :)
I had thought about that, but the guy wanted to send me out a new modem. Wasted my morning so far on the phone to some prick from India. I cant take it anymore :(
Could it be the modem?
I had thought about that, but the guy wanted to send me out a new modem. Wasted my morning so far on the phone to some prick from India. I cant take it anymore :(
Could it be the modem?
It looks like you have a fairly new modem possibly an Ambit 256, if your upstream is still 58 you probably need an engineer.
It looks like you have a fairly new modem possibly an Ambit 256, if your upstream is still 58 you probably need an engineer.
Yes I have an Ambit 256. My Upstream transmit Power Level is currently : 57.0 dBmV :(
I cant get them to send an engineer out. They wont do anything?? :td:
Im angrrrrrrrrrrrrrrrryyyyyyyyyy! :D
Any ideas on how to get them to do anything?
Could the modem be faulty - is it worth them sending out a new one?
Yes I have an Ambit 256. My Upstream transmit Power Level is currently : 57.0 dBmV :(
I cant get them to send an engineer out. They wont do anything?? :td:
Im angrrrrrrrrrrrrrrrryyyyyyyyyy! :D
Any ideas on how to get them to do anything?
Could the modem be faulty - is it worth them sending out a new one?
Try calling again as we are here until 1730 today.;)
Do you have a direct phone number :D
Do you have a direct phone number :D
No just 151 from a Virgin phone or 0845 454 1111 from any other line.;)
OK, thank you. I will give that another go Masque.
I am fully worn out here. Im on hold for 15 minutes & then the line goes dead.
I think someone is taking the pee pee.
---------- Post added at 15:06 ---------- Previous post was at 14:59 ----------
Has anyone any other ideas? They will not book a technician because everything is OK with my modem as the operator can see it & it is fine.
Please please help!
All supervisors are busy. No one wants to know/help because my modem is working?
Ask one of the moderators for help on here as they have high level contacts.
haha, about 6 operators have told me my modem is OK & now im through to a guy who claims he cant see it & cant do anything but guess what - still wont send anyone out!
---------- Post added at 15:42 ---------- Previous post was at 15:28 ----------
They are sending out a new modem????
45 minutes later & 1 new modem on the way (in 3 to 5 working days of course). Well worth it on this 0845 number.
Seriously, how am I going to get someone to fix this problem'? Serious question? How? Letter of complaint?
Chrysalis
31-05-2010, 16:24
Masque has gave you an answer as to how.
PM one of the mods here as they have contacts there (CEO office) so can escalate your problem.
Just nabbed an "engineer" a few doors up. Explained the situation to him & he says he doesn't know anything about adjusting power levels. Is he for real? I know the guy who usually does the virgin installs but this was a different guy today.
Connected the new modem up yesterday & Upstream transmit Power Level was 54.0 dBmV.
I cant be assed to get on the phone again its costs me a fortune. Perhaps I will just leave it.
Updated with New Modem Stats.
Can anyone shed any light on this? I suspect it has made no difference as my spped is still between 6-10Mb.
https://www.cableforum.co.uk/images/local/2010/06/155.jpg
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https://www.cableforum.co.uk/images/local/2010/06/156.jpg
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https://www.cableforum.co.uk/images/local/2010/06/157.jpg
Anyone?
Is there definitely something wrong with these levels before I go on the phone & swear blind that there is something wrong with my internet? Please, its been like this for the last 1 month.
Anyone?
Is there definitely something wrong with these levels before I go on the phone & swear blind that there is something wrong with my internet? Please, its been like this for the last 1 month.
Your power levels are within operational parameters so the fault must be either on the network or with your equipment, so if you are still having issues call in tomorrow from 0800.
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