slow connection

[BigDawg]

Hi Guys, Just joined up after lurking for a while

Was hoping someone could have a look at my downstream upstreams below. Over the past few months I have been experienced a really slow service. It is not been that noticeable when loading up web pages. However when I try to watch video is it very slow.

I have not really done much to try sort it out, other then rebooting modem. Just now I downloaded a song from itunes for first time in a while and it took 8mins!

So if anyone could take a look, it would be much appreciated :)

Downstream Lock : Locked
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Interleave Depth : 32
Downstream Receive Power Level : 4.8 dBmV
Downstream SNR : 25.8 dB
Cable Modem Status
Upstream Status
Upstream Burst Descriptor

Upstream Channel ID : 3
Upstream Transmit Power Level : 44.0 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 34000000 Hz
Upstream Mini-Slot Size : 2
Cable Modem Status
Downstream Status
Upstream Burst Descriptor

cheers,

big dawg

[Ignitionnet]

Call Virgin, if you get through to a tech who isn't a complete idiot it should take them about 5 seconds to see the problem.

Downstream SNR : 25.8 dB

Is too low, you could do with an engineer visit to fix it.