Advice on contacting someone who cares?

[n18lld]

Hi, anyone know how to get any service from VM. I have finally been bullied by wife and daughter to up our tv package to XL with V+ box. Applied online and heard nothing. Called to get price details before finally agreeing and again was not called by VM at agreed time. Tried a last time via the web and this time got email back to say they could not contact me to take the agreed £99 to allow them to proceed. I phoned again to be put through to someone with a rather poor grasp of english who confirmed their was a note on my account of my contact but after 20 mins of confusion I gave up.

Help please,

Niall.

[Tony.]

Dial 150 from your VM landline and go to the 'thinking of leaving us' option. Retentions seem much better at helping with this sort of problem.

[n18lld]

Exactly what I did Tony.

[Spectato]

Legend has it that phoning (150) as early as possible (8am) will snag you a UK operative to speak to (this works with British Gas and others also).
There's still no guarantee of a resolution, but at least they may understand what you're talking about.