Please help, I am tearing my hair out!

[hazzaman]

Hi,

I moved my BB to VM about 4 months ago to get away from the 0.5mb service I was getting from BT.

At first it was amazing, signed up to the 20MB XL package and for the first week when using speedtest.net I was getting 59MB down! This settled down to a constant 15-18 for the next few months.

However, for the last month, after 5PM the internet is unusable, BBC homepage takes 2-3 minutes to load and gaming and video is a big no go.

I have called 15-20 times now, spoken to the complaints department, posted on the newsgroups but nothing is happening.

Could anyone on here lend a helping hand and some guidence?

I believe I am on the following node:

cpc4-bour5-2-0-*******.know.cable.virginmedia.com

Speedtest and Pingtest results below:

http://www.speedtest.net/result/687838553.png
http://www.pingtest.net/result/8271503.png

Modem Info:

Downstream Lock : Locked
Downstream Channel Id : 120
Downstream Frequency : 322750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 2.1 dBmV
Downstream SNR : 38.9 dB
Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 45800000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 46.0 dBmV
Upstream Mini-Slot Size : 2
Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 3044
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Enabled

Thanks Again,

Chris

[moaningmags]

Are you ex-Telewest or ex-NTL?

[hazzaman]

I believe Bournemouth is an ex NTL area.

[Ignitionnet]

Bournemouth is ex-ntl, hanging off Southampton. OP is on a Cisco 10k and appears to use Knowsley DHCP servers.

The problem sounds like congestion or noise, and either way is a job for the newsgroups.

[hazzaman]

Thanks.

I have posted a couple of times on the newsgroup and not had much luck. I got a reply once saying they had tested it and there were no issues. Not sure how they would have tested without knowing account details etc.

Is there any VM tech on here that could have a look for me please?

[Yanni_Deppp]

..yeah good luck lol. x

[hazzaman]

I have been told on the newsgroup that it is a utilisation issue which has been passed to the network team.

Do you think this is a standard answer or will something actually be done?