hazzaman
19-01-2010, 19:48
Hi,
I moved my BB to VM about 4 months ago to get away from the 0.5mb service I was getting from BT.
At first it was amazing, signed up to the 20MB XL package and for the first week when using speedtest.net I was getting 59MB down! This settled down to a constant 15-18 for the next few months.
However, for the last month, after 5PM the internet is unusable, BBC homepage takes 2-3 minutes to load and gaming and video is a big no go.
I have called 15-20 times now, spoken to the complaints department, posted on the newsgroups but nothing is happening.
Could anyone on here lend a helping hand and some guidence?
I believe I am on the following node:
cpc4-bour5-2-0-*******.know.cable.virginmedia.com
Speedtest and Pingtest results below:
http://www.speedtest.net/result/687838553.png
http://www.pingtest.net/result/8271503.png
Modem Info:
Downstream Lock : Locked
Downstream Channel Id : 120
Downstream Frequency : 322750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 2.1 dBmV
Downstream SNR : 38.9 dB
Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 45800000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 46.0 dBmV
Upstream Mini-Slot Size : 2
Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 3044
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Enabled
Thanks Again,
Chris
I moved my BB to VM about 4 months ago to get away from the 0.5mb service I was getting from BT.
At first it was amazing, signed up to the 20MB XL package and for the first week when using speedtest.net I was getting 59MB down! This settled down to a constant 15-18 for the next few months.
However, for the last month, after 5PM the internet is unusable, BBC homepage takes 2-3 minutes to load and gaming and video is a big no go.
I have called 15-20 times now, spoken to the complaints department, posted on the newsgroups but nothing is happening.
Could anyone on here lend a helping hand and some guidence?
I believe I am on the following node:
cpc4-bour5-2-0-*******.know.cable.virginmedia.com
Speedtest and Pingtest results below:
http://www.speedtest.net/result/687838553.png
http://www.pingtest.net/result/8271503.png
Modem Info:
Downstream Lock : Locked
Downstream Channel Id : 120
Downstream Frequency : 322750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 2.1 dBmV
Downstream SNR : 38.9 dB
Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 45800000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 46.0 dBmV
Upstream Mini-Slot Size : 2
Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 3044
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Enabled
Thanks Again,
Chris