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View Full Version : Getting through to Tech support

webcrawler2050
03-01-2010, 22:58
Is anybody else having issues.. I've 3 times now, gone through the automated service and got cut off.

Dialing : 0845 454 2222 Option 3, option 2, option 3, option 2 - gets to " just so you know, sometimes we record these calls etc" then cuts off.

Add: Tried 4 extra times, just incase and nothing.

---------- Post added at 22:58 ---------- Previous post was at 22:32 ----------

Got through in the end. Boy that was the most fun i've had all week. ...
Peter_
04-01-2010, 07:08
That time of night and at the weekend means offshore.:D
webcrawler2050
04-01-2010, 08:23
That time of night and at the weekend means offshore.:D



Yup and that's the most fun I've had all week. He started blaming my pc, etc. Got annoyed and just said book the engineer please. Tried to stay as polite as possible but just got on my nerves constantly.
Digital Fanatic
04-01-2010, 08:57
oooh...not good :(
webcrawler2050
04-01-2010, 09:44
oooh...not good :(


I know.. he then said "i've checked your power levels and they are fine" as to which I said no, I've got 16.4 on QAM64 should be no more than 9 as far as I am aware. He then proceeded to ask me how I found out the power levels as it's not possible for the customer do this... DOH :(
RanCorX2
04-01-2010, 11:50
I know.. he then said "i've checked your power levels and they are fine" as to which I said no, I've got 16.4 on QAM64 should be no more than 9 as far as I am aware. He then proceeded to ask me how I found out the power levels as it's not possible for the customer do this... DOH :(

lol sounds like the phone calls I had to go through before I got some proper help. They really have no clue do they.
webcrawler2050
04-01-2010, 12:23
lol sounds like the phone calls I had to go through before I got some proper help. They really have no clue do they.


Yup. I just said "get me an engineer" Please.
Sephiroth
04-01-2010, 13:21
If you type "Virgin media" into SAYNOTO0870.COM, you'll get a whole load of alternative numbers to the 0845 number's including the one that Webbie tried.
Peter_
04-01-2010, 19:42
If you type "Virgin media" into SAYNOTO0870.COM, you'll get a whole load of alternative numbers to the 0845 number's including the one that Webbie tried.
They cannot be relied on to work and if you get through they may not have the ability to transfer you.
Toto
04-01-2010, 19:47
Isn't it 0845 454 1111 for cable customers?
Peter_
04-01-2010, 19:49
Isn't it 0845 454 1111 for cable customers?
Yes and you would be amazed how many National customers we get calling through and we can transfer them.

Virgin National is 0845 454 2222

Here is the Virgin.net Support page click HERE (http://www.virgin.net/customers/contactus/)
III
04-01-2010, 19:49
Isn't it 0845 454 1111 for cable customers?

I thought that to.
fireman328
04-01-2010, 20:15
When I have had to contact VM I usually set up a seance to find out if there is anybody there, there. I am on ADSL for my sins.
techyguy4
05-01-2010, 20:36
AFAIK there is no offshore adsl centre. 0845 454 2222 is for adsl tech support and is based in UK.
III
05-01-2010, 21:24
AFAIK there is no offshore adsl centre. 0845 454 2222 is for adsl tech support and is based in UK.

Swansea.