Sputnik76
31-12-2009, 12:39
Hi all,
I hope someone can help. I'm posting this during one of my brief periods of internet connectivity.
I'm in the Guildford area.
Since about 20th Dec my broadband cable has been appalling. I am on the 'L' package but can barely even surf the net or check email. I appear to be suffering from severe packet loss for about 90% of the time, although it all seems to 'come good' for a few hours each day before becoming un-useable again.
I logged a call with broadband support on the 21st (India I think) and they did a test and said 'yes you have packet loss' and we'll send an engineer. Engineer never came. I rang back yesterday to be told that there was no evidence of me logging a call (!!) and that the chap at the other end did the same test and couldn't find an issue. I think this was during one of the short periods when it was working a bit. I have an engineer coming on the 11th Jan which is just ridiculus as I'm sure the problem isn't at my end.
I've done some pinging and tracert and include below all taken within 15 mins of each other. You can see how the connection ranges from total packet loss to somewhere in between or to being okay.
I would like to hear from anyone who can suggest what the problem might be so that I can 'help' support or anyone in the Guildford area with the same problems.
30/12/09 10pm
Ping has started…
PING www.bbc.net.uk (212.58.251.195): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
64 bytes from 212.58.251.195: icmp_seq=8 ttl=119 time=22.281 ms
--- www.bbc.net.uk ping statistics ---
10 packets transmitted, 1 packets received, 90.0% packet loss
round-trip min/avg/max/stddev = 22.281/22.281/22.281/0.000 ms
Ping has started…
PING www.bbc.net.uk (212.58.251.195): 56 data bytes
64 bytes from 212.58.251.195: icmp_seq=0 ttl=119 time=12.256 ms
64 bytes from 212.58.251.195: icmp_seq=1 ttl=119 time=14.682 ms
64 bytes from 212.58.251.195: icmp_seq=2 ttl=119 time=12.022 ms
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
Request timeout for icmp_seq 8
--- www.bbc.net.uk ping statistics ---
10 packets transmitted, 3 packets received, 70.0% packet loss
round-trip min/avg/max/stddev = 12.022/12.987/14.682/1.203 ms
Ping has started…
PING www.bbc.net.uk (212.58.251.195): 56 data bytes
64 bytes from 212.58.251.195: icmp_seq=0 ttl=119 time=15.032 ms
64 bytes from 212.58.251.195: icmp_seq=1 ttl=119 time=13.465 ms
64 bytes from 212.58.251.195: icmp_seq=2 ttl=119 time=19.076 ms
64 bytes from 212.58.251.195: icmp_seq=3 ttl=119 time=13.333 ms
64 bytes from 212.58.251.195: icmp_seq=4 ttl=119 time=12.306 ms
64 bytes from 212.58.251.195: icmp_seq=5 ttl=119 time=14.641 ms
64 bytes from 212.58.251.195: icmp_seq=6 ttl=119 time=12.942 ms
64 bytes from 212.58.251.195: icmp_seq=7 ttl=119 time=11.874 ms
64 bytes from 212.58.251.195: icmp_seq=8 ttl=119 time=13.037 ms
64 bytes from 212.58.251.195: icmp_seq=9 ttl=119 time=16.017 ms
--- www.bbc.net.uk ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 11.874/14.172/19.076/2.029 ms
Ping has started…
PING www.bbc.net.uk (212.58.251.195): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
Request timeout for icmp_seq 8
--- www.bbc.net.uk ping statistics ---
10 packets transmitted, 0 packets received, 100.0% packet loss
Ping has started…
PING www.bbc.net.uk (212.58.251.195): 56 data bytes
64 bytes from 212.58.251.195: icmp_seq=0 ttl=119 time=12.925 ms
64 bytes from 212.58.251.195: icmp_seq=1 ttl=119 time=23.628 ms
64 bytes from 212.58.251.195: icmp_seq=2 ttl=119 time=14.578 ms
64 bytes from 212.58.251.195: icmp_seq=3 ttl=119 time=14.625 ms
64 bytes from 212.58.251.195: icmp_seq=4 ttl=119 time=11.934 ms
64 bytes from 212.58.251.195: icmp_seq=5 ttl=119 time=13.445 ms
64 bytes from 212.58.251.195: icmp_seq=6 ttl=119 time=14.706 ms
64 bytes from 212.58.251.195: icmp_seq=7 ttl=119 time=13.770 ms
64 bytes from 212.58.251.195: icmp_seq=8 ttl=119 time=14.424 ms
64 bytes from 212.58.251.195: icmp_seq=9 ttl=119 time=12.492 ms
--- www.bbc.net.uk ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 11.934/14.653/23.628/3.129 ms
Ping has started…
PING www.bbc.net.uk (212.58.251.195): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
Request timeout for icmp_seq 8
--- www.bbc.net.uk ping statistics ---
10 packets transmitted, 0 packets received, 100.0% packet loss
Traceroute has started…
traceroute to www.bbc.net.uk (212.58.251.195), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 5.337 ms 4.714 ms 1.570 ms
2 * * *
3 glfd-cam-1b-v102.network.virginmedia.net (80.4.30.137) 1083.770 ms 11.856 ms 11.762 ms
4 glfd-core-1b-ge-115-0.network.virginmedia.net (195.182.181.237) 10.346 ms 9.335 ms 10.317 ms
5 gfd-bb-b-ge-220-0.network.virginmedia.net (213.105.175.89) 9.513 ms 12.526 ms 19.900 ms
6 redb-ic-1-as0-0.network.virginmedia.net (62.253.185.78) 11.233 ms 10.639 ms 13.087 ms
7 212.58.239.249 (212.58.239.249) 46.027 ms 146.213 ms 12.305 ms
8 212.58.238.149 (212.58.238.149) 12.307 ms 9.610 ms 12.692 ms
9 212.58.239.62 (212.58.239.62) 14.967 ms 13.050 ms 16.626 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * *
I hope someone can make some sense of this and work out what my issue is. Note that I have a wireless router in there too but there is no problem with that - I've tried hooking up directly to the cable modem with the same results (just one less hop).
thanks
Matt
I've logged a call with VM but despite having rung on 22nd Dec I've been told no engineer available until 11th Jan!
I hope someone can help. I'm posting this during one of my brief periods of internet connectivity.
I'm in the Guildford area.
Since about 20th Dec my broadband cable has been appalling. I am on the 'L' package but can barely even surf the net or check email. I appear to be suffering from severe packet loss for about 90% of the time, although it all seems to 'come good' for a few hours each day before becoming un-useable again.
I logged a call with broadband support on the 21st (India I think) and they did a test and said 'yes you have packet loss' and we'll send an engineer. Engineer never came. I rang back yesterday to be told that there was no evidence of me logging a call (!!) and that the chap at the other end did the same test and couldn't find an issue. I think this was during one of the short periods when it was working a bit. I have an engineer coming on the 11th Jan which is just ridiculus as I'm sure the problem isn't at my end.
I've done some pinging and tracert and include below all taken within 15 mins of each other. You can see how the connection ranges from total packet loss to somewhere in between or to being okay.
I would like to hear from anyone who can suggest what the problem might be so that I can 'help' support or anyone in the Guildford area with the same problems.
30/12/09 10pm
Ping has started…
PING www.bbc.net.uk (212.58.251.195): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
64 bytes from 212.58.251.195: icmp_seq=8 ttl=119 time=22.281 ms
--- www.bbc.net.uk ping statistics ---
10 packets transmitted, 1 packets received, 90.0% packet loss
round-trip min/avg/max/stddev = 22.281/22.281/22.281/0.000 ms
Ping has started…
PING www.bbc.net.uk (212.58.251.195): 56 data bytes
64 bytes from 212.58.251.195: icmp_seq=0 ttl=119 time=12.256 ms
64 bytes from 212.58.251.195: icmp_seq=1 ttl=119 time=14.682 ms
64 bytes from 212.58.251.195: icmp_seq=2 ttl=119 time=12.022 ms
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
Request timeout for icmp_seq 8
--- www.bbc.net.uk ping statistics ---
10 packets transmitted, 3 packets received, 70.0% packet loss
round-trip min/avg/max/stddev = 12.022/12.987/14.682/1.203 ms
Ping has started…
PING www.bbc.net.uk (212.58.251.195): 56 data bytes
64 bytes from 212.58.251.195: icmp_seq=0 ttl=119 time=15.032 ms
64 bytes from 212.58.251.195: icmp_seq=1 ttl=119 time=13.465 ms
64 bytes from 212.58.251.195: icmp_seq=2 ttl=119 time=19.076 ms
64 bytes from 212.58.251.195: icmp_seq=3 ttl=119 time=13.333 ms
64 bytes from 212.58.251.195: icmp_seq=4 ttl=119 time=12.306 ms
64 bytes from 212.58.251.195: icmp_seq=5 ttl=119 time=14.641 ms
64 bytes from 212.58.251.195: icmp_seq=6 ttl=119 time=12.942 ms
64 bytes from 212.58.251.195: icmp_seq=7 ttl=119 time=11.874 ms
64 bytes from 212.58.251.195: icmp_seq=8 ttl=119 time=13.037 ms
64 bytes from 212.58.251.195: icmp_seq=9 ttl=119 time=16.017 ms
--- www.bbc.net.uk ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 11.874/14.172/19.076/2.029 ms
Ping has started…
PING www.bbc.net.uk (212.58.251.195): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
Request timeout for icmp_seq 8
--- www.bbc.net.uk ping statistics ---
10 packets transmitted, 0 packets received, 100.0% packet loss
Ping has started…
PING www.bbc.net.uk (212.58.251.195): 56 data bytes
64 bytes from 212.58.251.195: icmp_seq=0 ttl=119 time=12.925 ms
64 bytes from 212.58.251.195: icmp_seq=1 ttl=119 time=23.628 ms
64 bytes from 212.58.251.195: icmp_seq=2 ttl=119 time=14.578 ms
64 bytes from 212.58.251.195: icmp_seq=3 ttl=119 time=14.625 ms
64 bytes from 212.58.251.195: icmp_seq=4 ttl=119 time=11.934 ms
64 bytes from 212.58.251.195: icmp_seq=5 ttl=119 time=13.445 ms
64 bytes from 212.58.251.195: icmp_seq=6 ttl=119 time=14.706 ms
64 bytes from 212.58.251.195: icmp_seq=7 ttl=119 time=13.770 ms
64 bytes from 212.58.251.195: icmp_seq=8 ttl=119 time=14.424 ms
64 bytes from 212.58.251.195: icmp_seq=9 ttl=119 time=12.492 ms
--- www.bbc.net.uk ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 11.934/14.653/23.628/3.129 ms
Ping has started…
PING www.bbc.net.uk (212.58.251.195): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
Request timeout for icmp_seq 8
--- www.bbc.net.uk ping statistics ---
10 packets transmitted, 0 packets received, 100.0% packet loss
Traceroute has started…
traceroute to www.bbc.net.uk (212.58.251.195), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 5.337 ms 4.714 ms 1.570 ms
2 * * *
3 glfd-cam-1b-v102.network.virginmedia.net (80.4.30.137) 1083.770 ms 11.856 ms 11.762 ms
4 glfd-core-1b-ge-115-0.network.virginmedia.net (195.182.181.237) 10.346 ms 9.335 ms 10.317 ms
5 gfd-bb-b-ge-220-0.network.virginmedia.net (213.105.175.89) 9.513 ms 12.526 ms 19.900 ms
6 redb-ic-1-as0-0.network.virginmedia.net (62.253.185.78) 11.233 ms 10.639 ms 13.087 ms
7 212.58.239.249 (212.58.239.249) 46.027 ms 146.213 ms 12.305 ms
8 212.58.238.149 (212.58.238.149) 12.307 ms 9.610 ms 12.692 ms
9 212.58.239.62 (212.58.239.62) 14.967 ms 13.050 ms 16.626 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * *
I hope someone can make some sense of this and work out what my issue is. Note that I have a wireless router in there too but there is no problem with that - I've tried hooking up directly to the cable modem with the same results (just one less hop).
thanks
Matt
I've logged a call with VM but despite having rung on 22nd Dec I've been told no engineer available until 11th Jan!