Bridgeofsize
30-12-2009, 17:35
Have just had fixed line switched from BT to Virgin. No problems calling out but callers-in get ringing tone with no ring from telephones, or just one or two rings. Handset shows "in use" but will give no dial tone or connection until ringer terminates call. Telephones are four cordless Panasonic DECT only 14 months old, which worked perfectly on BT until 10 days ago. Even stranger the problem is intermittent, and I have twice got Virgin fault people to test it and apparently get it working, but it then later reverts. Technician has been back twice, and reported a) failure to transfer number from BT (untrue) b) that line had no faault with simple handset (which I believe). Also switch to D-Link N router at same time and have put that on both channels 1, 6, 11 & 13 to test for interference in 2.4GHz band, with no change.
Panasonic faults said that a third line was needed for a ringer capacitor but Virgin had never heard of this, and only the blue/white and white/blue pair are connected, with c48V between them (BT was a solid 50V).
Any ideas?
Panasonic faults said that a third line was needed for a ringer capacitor but Virgin had never heard of this, and only the blue/white and white/blue pair are connected, with c48V between them (BT was a solid 50V).
Any ideas?