Ian-S
29-12-2009, 15:31
For the last couple of days I've had problems connecting to my gaming server in the US, it seems it's at Internap again and I know this isn't technically anything to do with Virgin but I'm wondering if 1) anybody else is having this problem, and 2) if a kind Virgin person could pass it on to the right dept at Level3.
I tried calling the tech support line but only got some person in India try and book me an engineers appointment, conversation was like:
ME: "I don't need an engineer I just want to report a problem in the network"
VM: "Would Wednesday 6th Jan be ok for an engineer to visit?"
ME: "No I don't need an engineer, just pass the message along to the appropiate dept please".
VM: "If 6th Jan is not convenient can we book another day...."
aaaaaaaaaaaaarrrrrrrrrrrrrrrrrrgggggggggggggggghhh hhhhhhhhhhhhhhh!
Here's the traceroute:
Tracing route to 69.25.205.241 over a maximum of 30 hops
1 7 ms 10 ms 7 ms reig-cmts-04-lback-20.network.virginmedia.net [8
0.6.138.1]
2 11 ms 8 ms 7 ms hers-core-1b-ge-018-1295.network.virginmedia.net
[80.3.33.165]
3 35 ms 8 ms 11 ms pop-bb-b-so-501-0.network.virginmedia.net [213.1
05.175.41]
4 9 ms 11 ms 11 ms tele-ic-2-as0-0.network.virginmedia.net [62.253.
184.6]
5 207 ms 202 ms 214 ms cr1-eqix-peer.wdc005.internap.net [206.223.115.1
29]
6 * * * Request timed out.
7 * * * Request timed out.
8 107 ms 107 ms 265 ms nym009-phi004-813-cr2.nym009.internap.net [66.79
.147.10]
9 108 ms 108 ms 107 ms bsn006-nym009-9-cr1.bsn006.internap.net [66.79.1
58.9]
10 107 ms 109 ms 109 ms bsn004-bsn006-792-mpr1.bsn004.internap.net [66.7
9.145.34]
11 156 ms 138 ms 208 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
12 108 ms 107 ms 106 ms 69.25.205.241
Trace complete.
--------------
Could someone not in Surrey do the same traceroute see what happens?
Thanks!
I tried calling the tech support line but only got some person in India try and book me an engineers appointment, conversation was like:
ME: "I don't need an engineer I just want to report a problem in the network"
VM: "Would Wednesday 6th Jan be ok for an engineer to visit?"
ME: "No I don't need an engineer, just pass the message along to the appropiate dept please".
VM: "If 6th Jan is not convenient can we book another day...."
aaaaaaaaaaaaarrrrrrrrrrrrrrrrrrgggggggggggggggghhh hhhhhhhhhhhhhhh!
Here's the traceroute:
Tracing route to 69.25.205.241 over a maximum of 30 hops
1 7 ms 10 ms 7 ms reig-cmts-04-lback-20.network.virginmedia.net [8
0.6.138.1]
2 11 ms 8 ms 7 ms hers-core-1b-ge-018-1295.network.virginmedia.net
[80.3.33.165]
3 35 ms 8 ms 11 ms pop-bb-b-so-501-0.network.virginmedia.net [213.1
05.175.41]
4 9 ms 11 ms 11 ms tele-ic-2-as0-0.network.virginmedia.net [62.253.
184.6]
5 207 ms 202 ms 214 ms cr1-eqix-peer.wdc005.internap.net [206.223.115.1
29]
6 * * * Request timed out.
7 * * * Request timed out.
8 107 ms 107 ms 265 ms nym009-phi004-813-cr2.nym009.internap.net [66.79
.147.10]
9 108 ms 108 ms 107 ms bsn006-nym009-9-cr1.bsn006.internap.net [66.79.1
58.9]
10 107 ms 109 ms 109 ms bsn004-bsn006-792-mpr1.bsn004.internap.net [66.7
9.145.34]
11 156 ms 138 ms 208 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
12 108 ms 107 ms 106 ms 69.25.205.241
Trace complete.
--------------
Could someone not in Surrey do the same traceroute see what happens?
Thanks!