Fatbloke_uk
17-12-2009, 16:01
Hi all,
I'm looking for a bit of advice.
Basically i've moved into a bedsit and have been told by the VM Moving House Team that i am unable to take my services with me, as they do not service bedsits. I have TWO problems with that statement.
1: Where in the T&C does it state that ?
2: Why does the person living in the bedsit right above me have VM services ?
As it stands at the moment, i am being billed for services i am not getting. This little saga has been ongoing now for 2 weeks.
I've been told by the moving house team that my services couldn't be connected because the multi occupancy building wasn't registered on Royal Mails website (it is now)
I was told by the spotter that came out, that VM don't service bedsits, but very kindly pointed out that the cable for the upstairs bedsit runs right past my window. He also left me a wayleave form (filled out by landlord & faxed to VM)
I even had a visit from the Area Manager, who said he couldn't see a reason why the services couldn't be installed & he would arrange it. (heard nothing back from him)
The latest offer (insult), is that i can have their 'national' service .... which requires a BT phone line. I do not like BT, i do not wish to have any form of contract with BT ..... come to think of it, why cant VM install a phone line & run the national service through their own line ?
So, my question is ..... is there anything i can do to get this mess sorted out ?
Thanks in advance
I'm looking for a bit of advice.
Basically i've moved into a bedsit and have been told by the VM Moving House Team that i am unable to take my services with me, as they do not service bedsits. I have TWO problems with that statement.
1: Where in the T&C does it state that ?
2: Why does the person living in the bedsit right above me have VM services ?
As it stands at the moment, i am being billed for services i am not getting. This little saga has been ongoing now for 2 weeks.
I've been told by the moving house team that my services couldn't be connected because the multi occupancy building wasn't registered on Royal Mails website (it is now)
I was told by the spotter that came out, that VM don't service bedsits, but very kindly pointed out that the cable for the upstairs bedsit runs right past my window. He also left me a wayleave form (filled out by landlord & faxed to VM)
I even had a visit from the Area Manager, who said he couldn't see a reason why the services couldn't be installed & he would arrange it. (heard nothing back from him)
The latest offer (insult), is that i can have their 'national' service .... which requires a BT phone line. I do not like BT, i do not wish to have any form of contract with BT ..... come to think of it, why cant VM install a phone line & run the national service through their own line ?
So, my question is ..... is there anything i can do to get this mess sorted out ?
Thanks in advance